How to Put Customer Feedback at the Heart of Your Business
Forrester recently published The Forrester Wave™: Customer Feedback Management Platforms, 2018, which researched, analyzed and scored the CFM providers that matter in the industry today.
Join Medallia and our guest Faith Adams, author of The Forrester Wave, for a webinar where Faith will share her expert insights into the CX industry, as well as:
- How to use The Forrester Wave™ to make better CFM vendor decisions
- How Forrester conducts their research
- Current trends in the CFM industry
- Where Faith sees the industry headed in the coming years