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Using our solution, Medallia Social Feedback, we have analyzed social media data for a large group of hotels. We analyzed scores across widely accepted classification tiers and segmented them by percentage of positive reviews and year-over-year changes. This is the Q4 2012 quarterly report, the report represents data from October-December 2012.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data...
Swiftly mine customer feedback to identify and take action on what impacts your business most.
"The Impact of Customer Experience: What a High Customer Experience Index Score Can Do for...