Request a Demo
Feedback

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Brief

Getting the Claims Process Right: How Insurers Can Use Customer Feedback to Improve Customer Experience and the Bottom Line

How can insurers ensure great experiences for their customers while also keeping the cost of managing and settling claims under control? In this brief, the Medallia Institute shows how collecting customer feedback throughout the claims process can contribute to these goals by allowing insurers to:

  • Identify needs of different customer segments
  • Enable personalized action in real time
  • Identify and fix systemic issues with the claims process