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Case Study

GE Healthcare IT Customer Case Study: NPS score rose from 70 to 84 within first year live

Today, GE Healthcare IT takes action on customer feedback immediately as it comes in, thanks to Medallia. With this real time approach, within one year GE Healthcare IT has seen its net satisfaction scores from 70 to 84– a world-class level, especially impressive in healthcare. Learn how partnering with Medallia has enabled GE Healthcare to monitor and improve customer experiences at a global scale. Spanning 5 continents, GE Healthcare IT’s customer experience program is multi-channel, multi-touchpoint, and relies on Medallia’s Text Analytics and mobile products.