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The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

The Forrester Wave represents one of the industry’s most thorough and detailed analysis of CFM platform vendors. Vendors are rated on 40 criteria that cover current offering, strategy, and market presence.

Medallia was evaluated for its world class Customer Experience solutions and ranked highest in current offering and strategy.

Medallia also received 5 out of 5 scores for:

  • Scalability
  • Usability and Accessibility
  • Security
  • Professional Services
  • Employee Experience and Recognition

“Clients continue to praise Medallia
for its partnership and thought leadership”

View the full report and learn why Forrester Research Inc., positioned Medallia as a leader.