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CX Analysts are a primary resource for discovering insights from experience data, often tasked with identifying trends or providing data to answer critical business questions. To arm analysts with the tools they need, Medallia has expanded its capabilities with new data visualizations, powerful reports for deep-dive analytics, and the ability to export data seamlessly so they can perform additional analyses outside of the platform.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data...
Swiftly mine customer feedback to identify and take action on what impacts your business most.
"The Impact of Customer Experience: What a High Customer Experience Index Score Can Do for...