Case Study

D2L delivers consistent experiences by having a holistic view of the customer

D2L has customers in over 40 countries. The Canadian company's clients include K-12 and higher education for remote learning and skills training for enterprises, healthcare, and government.

To continue delivering top-notch digital learning experiences, D2L wanted to build a 360-degree view of every user – across geographies, languages, and cultures. D2L's first task was to identify their requirements for the new survey solution and evaluate new tools for customer sentiment, ensuring that the new solution integrates seamlessly with Salesforce. 

Read the case study and learn how D2L launched Medallia, and implemented the Salesforce integration in just two weeks, empowering teams by putting important data gathered from surveys directly into the hands of their entire customer success team.