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eBook

Customer Experience Secrets from 5 Brands You Love

Have you ever wondered what’s behind a brand you love? Or how certain companies just seem to foster a customer-centric culture? It’s not easy, but there are a few secrets. This E-Book contains stories from five leading brands in customer experience, including: book_mockup

  • Nordstrom
  • PayPal
  • Zurich
  • GE Healthcare IT
  • Best Western

You’ll see how these companies are transforming their businesses by listening to their customers, hardwiring customer insights into every part of the organization, and ultimately driving real change and improvements based on what customers say are most important.