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Customer Experience In The Insurance Claims Process

In the Insurance industry, with the importance of customer retention on financial performance, it’s vital to get every interaction with the customer right. But often times, an efficient claims process might not align with what a great customer experience should look like. How can insurance companies think about putting their customers first?


Join Alex Glanz, Global Insurance Practice Lead at Medallia, and Blake Morgan, CX Futurist, as they talk through the future of insurance and the importance of operational customer experience in this industry to ensure an agile, emotional response to customer needs.