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Case Study

Sage Case Study: 3 critical indicators of global NPS identified within first year live

Sage sees the customer experience as a core element of its business. So core, in fact, that its CEO has tied executive compensation to key customer experience metrics. That’s why Sage partnered with Medallia to ensure that the customer experience is visible to everyone in their organization – from the Account Representatives to the CEO. Using Medallia’s Impact Score and Text Analytics, employees across the company can see what factors into their team’s global NPS score and identify ways they can generate the most meaningful change for their customers. Download to find out how Sage made these changes a reality in just 12 months!