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Webinar Recording

Build Customer Success With Enhanced Employee Engagement

Unless employees feel that they are engaged, vital elements of a customers’ shopping experience are nearly impossible for them to execute. By tapping into the employee experience (EX) and linking it to customer experience (CX), retailers can get the data they need to enhance employee engagement.

Watch this webinar to hear how retailers can use data and insights generated by EX initiatives to build employee engagement, enhance the customer experience and boost the bottom line. Learn more about the 3 key trends which contribute to improved CX, with real-world examples from luxury, beauty, and pet care retailers:

  • CX trend: Experience is the new product
  • EX Trend: Engage your employees at moments that matter to them
  • EX enhancing CX: Leverage Employees for product & process innovation

Erica James – Professional Services, Medallia
Russ Haswell – Solutions Principal, Medallia

Not enough time to watch now? No problem! The recording will be emailed to you.