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Experience leaders across industries already know that surveying alone is not a true customer experience strategy. It’s a critical piece of the puzzle, but many other pieces are involved in operationalizing CX within your organization. So, what do those other pieces look like, and how can experience professionals get started with putting these pieces together?
We covered all of this and more in a webinar with our esteemed guests from Meta Reality Labs, Pegah Valeh, Head of Global Customer Experience, and Stephen Lopez, CX Lead, along with Geoff Ryskamp, Executive Advisor at Medallia. Watch as they discuss:
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