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Webinar Recording

B2B: Experience Management Masterclass

Frontline teams are critical to building exceptional customer relationships, however many B2B organizations aren’t leveraging the full potential of the teams they invest so heavily in — resulting in mediocre business performance.

In this B2B Masterclass, Rachel Terlau, CCXP, will share why organizations are not realizing their investments in their teams, along with a step-by-step roadmap of how B2B organizations can unleash the full potential of their employees, transforming them into a business growth engine.

Watch the webinar to learn:

  • The challenges B2B organizations face, and the root causes
  • Actions B2B organizations can take to address challenges
  • What CX in best-in-class B2B organizations looks like