5 CX Predictions for 2018
2018 is the pivotal year for companies to define themselves by the customer. The race is on.
How will you transform?
In our 2018 CX Predictions, we show you how winning companies will be the ones that:
- Have a plan to adapt to the customer
- Hardwire the customer into every decision
- Offer many digital mechanisms for participating, and provide a great human experience
- Run the words
- Leverage the employee as ground zero
In this webinar recording, John Abraham, General Manager of Medallia Institute, will explain each prediction and what it takes to be among the winning companies in 2018.