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Blog Archives

Medallia’s Operational Customer Experience Management (OCEM)

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Written on October 12, 2017 at 9:10 pm

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Farmers Insurance Video

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Written on March 31, 2017 at 11:14 pm

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In this video, learn how Farmers Insurance has built a customer centric culture by leveraging Medallia to improve Net Promoter Score and customer retention.

Medallia’s OCEM Video

Written on February 22, 2016 at 9:49 pm

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What CEM Certification Means For Your Business

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Written on June 26, 2015 at 12:39 am

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Hear what others have to say about the CEM Certification experience.

Experience 2014 Keynote: John Abraham

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Written on August 2, 2014 at 9:42 pm

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John Abraham, General Manager – Medallia Institute
Experience 2014 Keynote: The Heart & Science of Goal Setting

Thought Leadership Spotlight with Dale Weideman: The Power of Stand Up Meetings to Drive Customer Experience Success

Written on December 16, 2013 at 4:52 pm

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Listen to Medallia’s Dale Weideman, Director of Customer Solutions – B2B, Thought Leadership presentation on “The Power of Stand Up Meetings to Drive Customer Experience Success” from Argyle’s Customer Care Leadership Forum in Atlanta, November 2013.

Extended Stay Hotels Customer Video

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Written on September 22, 2013 at 12:24 am

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“Medallia is our dashboard that enables us to coach our associates, to celebrate the success of our associates, but also give us an indication of where our is business going, and whether our initiatives are working.”
-Jim Donald, CEO Extended Stay Hotels

Best Western Customer Video

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Written on August 26, 2013 at 5:57 pm

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Best Western leverages Medallia’s text analytics, social media and customer experience management solutions to have greater visibility into hotel guest feedback and improve customer service.

Tory Burch Customer Video

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Written on August 26, 2013 at 12:22 am

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Matt Marcotte, SVP Head of Global Retail at Tory Burch
“The biggest win for us has been the increased level of customer-centricity at all levels of the organization based on having incredible data and incredible insights and the ability to actual use it.”