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Blog Archives

The Customer Experience Tipping Point Brief

Written on June 19, 2018 at 6:30 pm

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Download this consolidated brief for a quick guide to success in Customer Experience (CX). This study has shown CX is the differentiator in today’s economy. To help better understand how to win in CX, Medallia partnered with Ipsos to conduct a survey of 8,000+ consumers in four countries across six industry sectors. Read how CX  Continue Reading »

The Total Economic Impact™ Of Medallia Experience Cloud

Written on May 15, 2018 at 9:39 am

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Read how organizations that invest in CX win. According to the Forrester  Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using the Medallia customer experience management platform can achieve $35.6M in value and an ROI of 591% over 3 years with payback in less than 6 months. Companies benefited from: Increased income driven by  Continue Reading »

The Customer Experience Tipping Point — An Ipsos and Medallia Study

Written on May 14, 2018 at 9:14 am

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Customer Experience (CX) is a key battleground for companies in today’s economy. Yet this is a battleground on which many companies struggle. We help them win. Advanced technology and empowered consumers have created a tipping point, where CX has become a company’s make or break moment. To help companies better understand what they need to  Continue Reading »