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Blog Archives

Customer Experience In The Insurance Claims Process

Written on April 24, 2018 at 1:45 pm

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In the Insurance industry, with the importance of customer retention on financial performance, it’s vital to get every interaction with the customer right. But often times, an efficient claims process might not align with what a great customer experience should look like. How can insurance companies think about putting their customers first?   Join Alex  Continue Reading »

The 2017 Voice of Customer Toolkit

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Written on April 6, 2017 at 11:06 pm

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Launching a digital Voice of Customer program for your business? Download the complete guide to plan and implement your program, including: VoC Planning Guide: Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement methods Customer Engagement 101: How to  Continue Reading »

Airbnb & Medallia on Innovative CX

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Written on August 1, 2016 at 11:28 pm

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In this podcast recording, Airbnb’s Head of Global Customer Experience, Aisling Hassell, and Medallia’s Co-founder and President, Amy Pressman, share what it means to embed CX throughout your culture and operationalize the customer voice throughout your organization. “Before we had the Medallia platform, we did have some survey data and it was kind of interesting but…it  Continue Reading »

How Customer Centric is your Company

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Written on March 30, 2016 at 5:04 pm

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In this podcast recording, Airbnb’s Head of Global Customer Experience, Aisling Hassell, and Medallia’s Co-founder and President, Amy Pressman, share what it means to embed CX throughout your culture and operationalize the customer voice throughout your organization. “Before we had the Medallia platform, we did have some survey data and it was kind of interesting but…it  Continue Reading »