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Blog Archives

Medallia for Digital Mobile In-App Product Sheet

Written on May 21, 2018 at 3:35 pm

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Medallia for Digital’s Mobile SDK is the only solution that allows you to take full control of your in-app users’ customer experience. Find out more about it’s powerful features and how we can help you engage with your app users effortlessly and in real-time.  

Medallia Conversations

Written on May 9, 2018 at 8:56 am

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More and more people are interacting through mobile messaging with the companies and brands they use. Medallia Conversations enables your customers to provide real-time feedback through SMS and popular messaging apps. Download this product brochure to learn how you can use Medallia Conversations to: Engage customers in the moment Offer interactive CX feedback Create compelling,  Continue Reading »

Medallia for Insurance: Improve the customer experience to drive loyalty and retention

Written on November 29, 2017 at 12:05 am

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Insurers today are challenged to do business in increasingly competitive environments, where greater regulation and technology-enabled solutions are leading to more commoditization. For insurance companies to thrive and grow, it is critical for them to create innovative offerings, establish new distribution channels, and deliver tailored customer experiences. By relentlessly focusing on the needs of customers,  Continue Reading »

Medallia for Digital

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Written on October 31, 2017 at 8:42 pm

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Medallia for Digital is the full power of Medallia Experience Cloud™ designed to help you deliver the right customer experiences across all your digital channels. For companies who want to optimize their web, mobile and in-app experiences, while still upholding their traditional OCEM channels, to drive true business impact, Medallia now offers a fast route  Continue Reading »

Medallia for Account Management

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Written on June 21, 2017 at 7:26 pm

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It’s what you don’t know that hurts most Managing B2B relationships is complex and typically requires connecting business silos. This makes it hard to consistently understand what’s going on, agree on customer priorities, and ultimately deliver excellent customer experiences to maintain and grow customer accounts. Medallia turns customer feedback into great customer experiences. We capture  Continue Reading »

Medallia for Contact Centers

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Written on June 21, 2017 at 7:23 pm

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Make experiences memorable for the right reasons Contact centers can be the secret weapon in customer experience, but they are often underutilized. Employees find it challenging to understand customer feedback, and issues are left unresolved. This ultimately leads to customer and employee frustration and churn. Medallia turns customer feedback into great customer experiences. We capture  Continue Reading »

Medallia Experience Cloud™

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Written on June 21, 2017 at 7:21 pm

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Medallia Experience Cloud™, a software-as-a-service platform, uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across your organization. By integrating opinions with operational data, employees are empowered to make smarter, more effective decisions.

Medallia for Retail

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Written on June 21, 2017 at 6:46 pm

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Give customers a reason to keep coming back Experience is the new brand. Delivering a differentiated experience that consistently wows customers will have them spending more and keep them coming back. To do this, retailers must engage in conversations in which customer feedback becomes a central part of the operating system, creates accountability to the  Continue Reading »

Medallia Digital

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Written on October 20, 2016 at 5:04 am

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Medallia Digital helps companies capture feedback across emerging web and mobile channels, engage customers with compelling digital experiences, and keep pace with customers’ constantly changing behaviors. Purpose-built for digital users, Medallia Digital is a native component of the Medallia platform, providing deep analytics across a unified view of the customer experience.

Medallia Ask Now

Written on October 20, 2015 at 10:36 pm

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Medallia Ask Now integrates testing with customer experience management so that you can drive continuous improvement for your company. The tool enables companies to run simultaneous real-world tests on specific customer segments that are quick and easy to set up. Ask Now delivers results immediately that are integrated with your current tracking reports and dashboards  Continue Reading »