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Blog Archives

Medallia for Digital Mobile In-App Product Sheet

Written on May 21, 2018 at 3:35 pm

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Medallia for Digital’s Mobile SDK is the only solution that allows you to take full control of your in-app users’ customer experience. Find out more about it’s powerful features and how we can help you engage with your app users effortlessly and in real-time.  

Gartner Report: Market Guide for Voice-of-the-Customer Solutions

Written on January 9, 2018 at 9:54 pm

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Customer Experience (CX) leaders require voice-of-the-customer (VoC) capabilities to provide an outside-in view of customer experience. Without these capabilities, it is difficult to understand the customer journey, quantify customer sentiment and perceptions, identify improvement opportunities, and measure the impact of customer experience initiatives. Medallia has been recognized by Gartner in their 2017 Market Guide for  Continue Reading »

Medallia for Insurance: Improve the customer experience to drive loyalty and retention

Written on November 29, 2017 at 12:05 am

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Insurers today are challenged to do business in increasingly competitive environments, where greater regulation and technology-enabled solutions are leading to more commoditization. For insurance companies to thrive and grow, it is critical for them to create innovative offerings, establish new distribution channels, and deliver tailored customer experiences. By relentlessly focusing on the needs of customers,  Continue Reading »

The 5 Elements of a Winning Digital CX Strategy

Written on November 16, 2017 at 9:51 pm

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Medallia has captured industry best practices and unveils the five essential elements of any digital CX strategy in this webinar. Join Carly and Michael as they give a demo of Medallia for Digital and also share how companies like Frontier Airlines, Western Union, and others harness digital insights to drive real transformational growth.

Text Analytics: The CMO’s Secret Weapon

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Written on November 9, 2017 at 10:08 pm

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Companies are confronted with large amounts of unstructured customer data like survey comments and social media reviews. Text analytics harnesses this valuable data, but few companies, and particularly their marketing teams, are using this technology to its full capacity. In this paper, Medallia Institute highlights how leading companies are using text analytics to super-charge six  Continue Reading »

Medallia for Digital

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Written on October 31, 2017 at 8:42 pm

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Medallia for Digital is the full power of Medallia Experience Cloud™ designed to help you deliver the right customer experiences across all your digital channels. For companies who want to optimize their web, mobile and in-app experiences, while still upholding their traditional OCEM channels, to drive true business impact, Medallia now offers a fast route  Continue Reading »

Medallia for Account Management

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Written on June 21, 2017 at 7:26 pm

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It’s what you don’t know that hurts most Managing B2B relationships is complex and typically requires connecting business silos. This makes it hard to consistently understand what’s going on, agree on customer priorities, and ultimately deliver excellent customer experiences to maintain and grow customer accounts. Medallia turns customer feedback into great customer experiences. We capture  Continue Reading »

Medallia for Contact Centers

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Written on June 21, 2017 at 7:23 pm

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Make experiences memorable for the right reasons Contact centers can be the secret weapon in customer experience, but they are often underutilized. Employees find it challenging to understand customer feedback, and issues are left unresolved. This ultimately leads to customer and employee frustration and churn. Medallia turns customer feedback into great customer experiences. We capture  Continue Reading »

Medallia Experience Cloud™

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Written on June 21, 2017 at 7:21 pm

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Medallia Experience Cloud™, a software-as-a-service platform, uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across your organization. By integrating opinions with operational data, employees are empowered to make smarter, more effective decisions.

Medallia for Retail

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Written on June 21, 2017 at 6:46 pm

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Give customers a reason to keep coming back Experience is the new brand. Delivering a differentiated experience that consistently wows customers will have them spending more and keep them coming back. To do this, retailers must engage in conversations in which customer feedback becomes a central part of the operating system, creates accountability to the  Continue Reading »