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Blog Archives

3 Keys to Optimizing Every Experience

Written on June 5, 2018 at 5:03 pm

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Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience. Download this infographic to learn the 3 keys to optimizing every experience.

In-App VoC Best Practices

Written on May 21, 2018 at 3:11 pm

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Provide your users with a stellar in-app customer experience with our new Mobile SDK Best Practices eBook. Discover the subtle but important differences between engaging users on your website vs. in-app, how to use user data for effective engagement and the best ways to systematically measure and optimize app journey experiences for your users.

The Total Economic Impact™ of Medallia Experience Cloud

Written on May 15, 2018 at 9:40 am

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Medallia commissioned ‘The Forrester Total Economic Impact™ Study’ to understand how fast revenue could grow with an investment in Medallia and customer experience. The impact? The potential for a return of $35.6M over three years. Download this infographic for a quick glimpse into the findings of this study. To see more resources related to this  Continue Reading »

The Customer Experience Tipping Point — An Ipsos and Medallia Study

Written on May 14, 2018 at 9:14 am

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Customer experience is a key battleground for companies in today’s economy. Yet this is a battleground on which many companies struggle. Today’s customers have more choices, and more power over the brands they interact with, than ever before. Meanwhile, customer expectations have risen as technological innovations and a relentless focus on the customer have allowed  Continue Reading »

​Improving CX in Mobile Apps eBook

Written on May 11, 2018 at 9:21 am

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Today’s most important Customer Experience battleground is taking place in mobile devices, so it’s now crucial for companies to provide a great in-app customer experience. In our latest Mobile App CX Guide, we share some of our best practices and pro tips to help you take your customer engagement one step further: The best ways  Continue Reading »

How to Win Customers Through Mobile CX

Written on May 8, 2018 at 4:04 pm

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Today’s most important Customer Experience battleground is taking place in mobile devices. By 2017 mobile digital media time spent increased to 69%, desktop had fallen to less than one-third of total digital media time and out of the time spent on mobiles, 90% is spent on apps (source). This research paints a clear picture: more  Continue Reading »

Insurance Disrupted: How Customer Experience Can Help Insurers Build Trust and Earn Loyalty

Written on May 6, 2018 at 9:22 pm

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Generational differences in customer satisfaction, trust in insurance providers, and eagerness to try out new business models pose significant challenges for insurers seeking loyalty from Millennials and Gen Z consumers. Drawing on a survey of over 4,000 U.S. auto and homeowners’ insurance customers and on lessons from major insurance companies, we identified several steps that  Continue Reading »

Customer Experience In The Insurance Claims Process

Written on April 24, 2018 at 1:45 pm

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In the Insurance industry, with the importance of customer retention on financial performance, it’s vital to get every interaction with the customer right. But often times, an efficient claims process might not align with what a great customer experience should look like. How can insurance companies think about putting their customers first?   Join Alex  Continue Reading »

Power Your Personalization Strategy With Customer Feedback

Written on March 21, 2018 at 12:33 am

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Personalization is no longer just a buzzword or a “nice-to-have” confined to marketing outreach. Nowadays, to survive in a rapidly changing world, customer-facing brands must put data-driven personalized experiences along the entire customer journey at the core of their strategy. Those that do will not only survive, but thrive. Read this infographic to learn how  Continue Reading »

The Secret Ingredient of Impactful Personalization: Customer Feedback

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Written on January 31, 2018 at 12:45 am

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Personalization is no longer just a buzzword or a “nice-to-have” confined to marketing outreach. Nowadays, to survive in a rapidly changing world, customer-facing brands must put data-driven personalized experiences along the entire customer journey at the core of their strategy. Those that do will not only survive, but thrive. Read this report to learn how  Continue Reading »