Resource Library

Brief
The People Behind the Progress
What does it take to drive real change inside some of the world’s biggest organizations? Join CX Changemakers for a candid look…
Whitepaper
The Necessary Context Behind Every AI Decision
Why multi-signal intelligence determines whether AI elevates or erodes the customer experience.
Webinar Recording
2026 H2 Premiere Release
The 2026 H2 product release unveils innovative advancements aimed at transforming enterprise experience management through enhanced AI capabilities. Medallia highlights its commitment…
Report
Medallia Named the Only Leader in Customer Feedback Management & Analytics Solutions
Medallia has been recognized as the only Leader in The Forrester Wave™: Customer Feedback Management and Analytics Solutions, Q3 2026. Key report…
Webinar Recording
The Next Era of Enterprise Experience: AI, Automation and What It Means for CX Leaders
A practical session on what separates real AI from hype in enterprise CX What happens to your CX program when dashboards stop…
Webinar Recording
The CX Evolution with Holiday Inn Club Vacations
There’s a universe where every employee has the insights, skills, and accountability to improve the guest experience. And Holiday Inn Club Vacations…
Report
Medallia 2025 Financial Services Insights
Traditional internal tracking is no longer enough to stay competitive. This report uses the industry’s most comprehensive dataset to move your organization…
Webinar Recording
Rethink CX: Redesign into a Center of Impact
In 2026, “Nice-to-have” and “customer experience” don’t work in the same sentence. CX is the crucial piece to any successful business. But…
Report
Medallia Named a Leader by Gartner
2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms For the fifth time, Medallia has been named in the Gartner® Magic…
Infographic
Inside the 2026 State of Customer Experience
Where CX is advancing and where it is falling short In 2026, CX won’t be measured by effort or intent. It will…
Webinar Recording
State of CX 2026: Inside the Numbers and the Nuance
Experience teams are investing more, collecting more insight, and deploying more technology than ever. So why aren’t customers feeling the difference? Our…
Report
The 2026 State of Customer Experience Report
Based on insights from 550+ CX practitioners, 1,500+ consumers, and benchmarks from 600+ enterprise programs, this report reveals: Where experience quality is…

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