Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

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Enterprise-Grade Platform

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World-Class Service

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Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
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Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
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Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
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Improve agent engagement and optimize service quality
Overview
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exp
Replay: Experience '26

Watch highlights, workshops, and more from our flagship event.

Watch now

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Resources

A middle-aged man in a suit faces forward with a slight smile. Text reads Mark Bishof, Chief Executive Officer on a dark gradient background.
Blog
We’re Reinventing Medallia for the AI Era. Here’s What That Means.

The next chapter is about moving faster, investing bigger, and building for what’s next.

The latest.

Meet Medallia’s Frontline-Ready AI

Video
Modern CX, Made Achievable: Your Step-by-Step Guide

Guide
Northwestern Medicine Achieves Peak Designation with Medallia

Video
The 2026 State of Customer Experience Report

Research

Videos

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Turn Any Question Into Business Answers With Insights Assistant

No dashboards to dig through. Just ask, and watch every signal turn into a clear, confident answer—instantly.
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Changemakers in Action

Leaders from the world’s biggest brands get real about what it actually takes to turn insight into influence.
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Rethink CX: Redesign into a Center of Impact with Forrester and Santander

Forrester and Santander unpack how to shift CX from advisory reporting into a measurable engine of growth, impact, and influence.

Explore

Blog
August 4, 2026
The Architectural Design Principles Behind Enterprise AI That Delivers Value
We are approaching an inflection point. I believe that by 2027, AI will no longer be judged by the sophistication of its models, but whether it…
Blog
July 20, 2026
Designing for a World of AI Agents, Not Just Human Users
If you’ve been following along our executive perspective series, you’ve heard a little from our CEO Mark Bishof about where we are investing and how…

The latest.

The Five Phases of Customer Experience Maturity — and Why Most Companies Are Stuck in Phase Two

July 1, 2026
We’re Reinventing Medallia for the AI Era. Here’s What That Means.

June 17, 2026
Building Tomorrow’s Financial Services Customer Journey

June 10, 2026
Resource
July 29, 2026
The CX Evolution with Holiday Inn Club Vacations
Resource
June 9, 2026
Medallia 2025 Financial Services Insights

The latest.

Rethink CX: Redesign into a Center of Impact

May 20, 2026
Medallia Named a Leader in The 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

March 12, 2026
Inside the 2026 State of Customer Experience

March 9, 2026
Black background with the text: Medallia Closes Recapitalization Agreement. $150M investment fuels next chapter of AI innovation with new ownership. Two 3D metallic stars are on the right side.
Press Release
August 3, 2026
Medallia Closes Transaction to Fuel Company’s Next Chapter of AI-Driven Growth
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Press Release
July 14, 2026
Medallia Scales Enterprise AI Adoption and Measurable Productivity with New…

The latest.

Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership and Position Company for Next Era of Growth

June 17, 2026
Medallia Deepens Investment in Partner Ecosystem with New Service Partner Program, Expanded Engagement Opportunities, and Awards

April 15, 2026
Medallia Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Report

March 12, 2026
Event
July 24, 2026
Experience ’27
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Event
July 23, 2026
The Next Era of Enterprise Experience: AI, Automation and What It Means for CX…

The latest.

The CX Evolution with Holiday Inn Club Vacations

July 14, 2026
Medallia World Tour – Paris

June 24, 2026
Medallia World Tour – Madrid

June 1, 2026
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