{ "id": "YJw81hAAACEA8hYV", "uid": "medallia-mental-health-and-well-being-quickstart-gov", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YJw81hAAACEA8hYV%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-05-14T16:54:43+0000", "last_publication_date": "2021-05-14T16:54:43+0000", "slugs": [ "medallia-mental-health-and-well-being-for-government", "medallia-mental-health-and-well-being-government", "medallia-mental-health-and-well-being-quickstart" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia Mental Health and Well-Being for Government", "spans": [] } ], "public": true, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": "Medallia Mental Health and Well-Being (Government)", "copyright": null, "url": "https://images.prismic.io/medallia/d16dd168-2ab0-417d-8363-2ee9f5584e0f_mental-health-xchange-icon.png?auto=compress,format&rect=0,0,1000,1000&w=300&h=300" }, "intro": [ { "type": "paragraph", "text": "Listening, understanding, and responding to the needs of employees and their customers.", "spans": [] } ], "card_blurb": "Responding to the needs of employees and their customers", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "list-item", "text": "Build connection and engagement with employees and customers ", "spans": [] }, { "type": "list-item", "text": "Address underlying issues that lead to greater stress, lower morale, and increased burnout", "spans": [] }, { "type": "list-item", "text": "Provide real-time intervention in times of crisis ", "spans": [] }, { "type": "list-item", "text": "Create a foundation of performance and loyalty", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "In the midst of a mental health epidemic, employees and their customers are burnt-out, overwhelmed, and more anxious than ever. This has had a profound impact on the employee well-being, how employees engage with the public, and the role organizations play in supporting social, emotional, and mental well-being. By listening, understanding, and acting in real-time, organizations can safely transition employees back to the workplace, reduce attrition and burnout, and provide well-being support for employees and their customers. ", "spans": [] }, { "type": "paragraph", "text": "The Mental Health and Well-Being Solution provides a clear picture of how your employees and their customers are doing, how their sentiment is shifting over time, and how you should best respond. Your employees and their customers will feel empowered when they can share their feedback their way – via text, audio or video – with an always on, three-question survey. They’ll know their voices count when you take meaningful action on emerging trends and pressing issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. Organizations that take care of employees and their customers today will undoubtedly meet their mission tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What's Included", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one solution that can be up and running within 5 - 10 business days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "Survey with three preconfigured questions - designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via audio or video with embedded LivingLens technology*", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset Mental Health and Well-Being topic sets ", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] }, { "type": "paragraph", "text": "*LivingLens is not currently available on the government cloud.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1746, "height": 798 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/14ebfdb6-2e4b-4405-9730-3df8aaa4d8db_Screen+Shot+2021-05-07+at+9.34.15+AM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1784, "height": 756 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/004d92a0-6a74-40c3-ba85-f4fdcb2d8389_Screen+Shot+2021-05-07+at+9.24.15+AM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1037, "height": 809 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/427340e1-939e-4427-937a-8c88dc89cf16_Screen+Shot+2021-05-07+at+9.20.17+AM.png?auto=compress,format" } } } ], "meta_title": null, "meta_description": null, "og_title": null, "og_description": null, "twitter_title": null, "twitter_description": null, "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": null, "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YJw6PxAAACIA8gqK", "uid": "medallia-mental-health-and-well-being-quickstart", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YJw6PxAAACIA8gqK%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-05-14T16:54:43+0000", "last_publication_date": "2021-05-14T16:54:43+0000", "slugs": [ "medallia-mental-health-and-well-being-quickstart" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia Mental Health and Well-Being Quickstart", "spans": [] } ], "public": true, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": "Medallia Mental Health and Well-Being Quickstart", "copyright": null, "url": "https://images.prismic.io/medallia/d16dd168-2ab0-417d-8363-2ee9f5584e0f_mental-health-xchange-icon.png?auto=compress,format&rect=0,0,1000,1000&w=300&h=300" }, "intro": [ { "type": "paragraph", "text": "Listening, understanding, and responding to the needs of employees and customers.", "spans": [] } ], "card_blurb": "Responding to the needs of employees and customers", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "list-item", "text": "Build connection and engagement with employees and customers ", "spans": [] }, { "type": "list-item", "text": "Address underlying issues that lead to greater stress, lower morale, and increased burnout", "spans": [] }, { "type": "list-item", "text": "Provide real-time intervention in times of crisis ", "spans": [] }, { "type": "list-item", "text": "Create a foundation of performance and loyalty", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "YBzcORUAACQAkmxB", "type": "xchange_industry", "tags": [], "slug": "education", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Education", "spans": [] } ], "search_slug": "education" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "YBzcORUAACQAkmxB", "type": "xchange_industry", "tags": [], "slug": "education", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Education", "spans": [] } ], "search_slug": "education" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "In the midst of a mental health epidemic, employees and customers are burnt-out, overwhelmed, and more anxious than ever. This has had a profound impact on employee well-being, how employees engage with their customers, and the role organizations play in supporting social, emotional, and mental well-being. By listening, understanding, and acting in real-time, organizations can safely transition employees back to the workplace, reduce attrition and burnout, and provide well-being support for employees and their customers. ", "spans": [] }, { "type": "paragraph", "text": "The Mental Health and Well-Being Quickstart solution provides a clear picture of how your employees and customers are doing, how their sentiment is shifting over time, and how you should best respond. Your employees and customers will feel empowered when they can share their feedback their way –  via text, audio or video – with an always on, three-question survey. They’ll know their voices count when you take meaningful action on emerging trends and pressing issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. Organizations that take care of their employees and customers today will undoubtedly be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What's Included", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one solution that can be up and running within 5 - 10 business days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "Survey with three preconfigured questions - designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via audio or video with embedded LivingLens technology", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset Mental Health and Well-Being topic sets ", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1746, "height": 798 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/14ebfdb6-2e4b-4405-9730-3df8aaa4d8db_Screen+Shot+2021-05-07+at+9.34.15+AM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1784, "height": 756 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/004d92a0-6a74-40c3-ba85-f4fdcb2d8389_Screen+Shot+2021-05-07+at+9.24.15+AM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1037, "height": 809 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/427340e1-939e-4427-937a-8c88dc89cf16_Screen+Shot+2021-05-07+at+9.20.17+AM.png?auto=compress,format" } } } ], "meta_title": null, "meta_description": null, "og_title": null, "og_description": null, "twitter_title": null, "twitter_description": null, "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": null, "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YJAkBREAACMA3Ucl", "uid": "medallia-ambulatory-patient-experience-suite", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YJAkBREAACMA3Ucl%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-05-03T16:27:07+0000", "last_publication_date": "2021-05-11T14:41:36+0000", "slugs": [ "medallia-ambulatory-patient-experience-suite" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia Ambulatory Patient Experience Suite", "spans": [] } ], "public": true, "icon": { "dimensions": { "width": 400, "height": 400 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/900ed3ff-8a57-47a6-8bd4-cab7d0c6ec97_xchange_Icon_HC_Ambulatory.png?auto=compress,format&rect=0,4,2076,2076&w=400&h=400" }, "intro": [ { "type": "paragraph", "text": "Accelerate the Delivery of Better Experiences and Outcomes", "spans": [ { "start": 0, "end": 58, "type": "strong" } ] } ], "card_blurb": "Advancing ambulatory health systems on their journey to delivering a better patient experience", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "list-item", "text": "Enhance physician engagement in patient experience efforts by sharing meaningful and actionable insights.   ", "spans": [] }, { "type": "list-item", "text": "Decrease patient churn by empowering teams to engage in service recovery and meet patient needs in the moment ", "spans": [] }, { "type": "list-item", "text": "Increase patient loyalty by addressing operational issues and reducing risk of churn", "spans": [] }, { "type": "list-item", "text": "Improve quality health outcomes pre & post-visit/procedure", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With the majority of encounters taking place in the ambulatory setting today, health systems need to differentiate themselves in a highly competitive and fast growing segment within healthcare. ", "spans": [] }, { "type": "paragraph", "text": "To meet their objectives, grow their business, and quickly resolve challenges to drive patient loyalty and satisfaction, Medallia leveraged learnings from successful patient experience programs to design an effective, scalable program for ambulatory leaders to accelerate the delivery of better experiences and outcomes.", "spans": [] }, { "type": "paragraph", "text": "The Ambulatory Patient Experience Suite engages care teams at key moments during the patient journey by gathering instantaneous feedback and insights across all channels, surface insights to the appropriate teams, and provide recommended actions for a better patient experience.", "spans": [] }, { "type": "paragraph", "text": "What's Included", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "A video communication platform to prioritize high-risk patients, address service recovery needs, and give patients an opportunity to leave feedback throughout the process.", "spans": [] }, { "type": "list-item", "text": "Contactless SMS communications to safely and securely schedule appointments and engage patients pre and post visit. ", "spans": [] }, { "type": "list-item", "text": "Real-time feedback mechanism on patient experiences throughout the entire patient journey whether digital, telehealth or in person.", "spans": [] }, { "type": "list-item", "text": "Text analytics to identify themes and trends across the entire patient population with the use of AI and machine learning.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2594, "height": 720 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/aefc07ee-3a74-4a1e-85d0-e6e9d57852e2_Screen+Shot+2021-05-05+at+3.47.11+PM+%281%29.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1000, "height": 476 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/266cbac1-1cb4-48ca-abe7-7efaaa2d702d_Screen+Shot+2021-04-28+at+12.26.23+PM.png?auto=compress,format&rect=0,37,2414,1149&w=1000&h=476" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1000, "height": 476 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/79730784-85d2-4be4-ae19-5fba9861ebb7_Screen+Shot+2021-04-28+at+12.26.42+PM.png?auto=compress,format&rect=0,0,2384,1135&w=1000&h=476" } } } ], "meta_title": "Medallia Ambulatory Patient Experience Suite | CX Software by Medallia", "meta_description": "Advancing ambulatory health systems on their journey to delivering a better patient experience", "og_title": "Medallia Ambulatory Patient Experience Suite | CX Software by Medallia", "og_description": "Advancing ambulatory health systems on their journey to delivering a better patient experience", "twitter_title": "Medallia Ambulatory Patient Experience Suite | CX Software by Medallia", "twitter_description": "Advancing ambulatory health systems on their journey to delivering a better patient experience", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Ambulatory_Patient", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzOhBUAACUAkjA0", "uid": "medallia-for-workday-prism-analytics", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzOhBUAACUAkjA0%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:51:05+0000", "last_publication_date": "2021-04-08T06:53:13+0000", "slugs": [ "medallia-for-workday-prism-analytics" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for Workday Prism Analytics", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1400, "height": 1400 }, "alt": "Medallia for Workday Prism Analytics", "copyright": null, "url": "https://images.prismic.io/medallia/06ca9024-bb2e-4454-b0a7-f63d1a291f27_Workday.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Combine experience data from the Medallia Experience Cloud with your organization’s financial, workforce, and operational data in Workday Prism Analytics.", "spans": [] } ], "card_blurb": "Improve your business outcomes with employee & customer experience data", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Simplify prioritization of and speed up time-to-value for content and technology enhancements", "spans": [] }, { "type": "list-item", "text": "Improve online task completion and conversion through increased website ease of use", "spans": [] }, { "type": "list-item", "text": "Reduce inbound calls and other channel support requests by offering more helpful self-service content or more timely online chat or bot assistance", "spans": [] }, { "type": "list-item", "text": "Increase customer satisfaction and opportunity for repeat online engagement over time", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Happy and engaged employees deliver great experiences to customers, and happy customers drive great business outcomes. With Medallia’s Experience Data Integration, analysts across your organization can use Workday Prism Analytics to understand how employee and customer experiences drive business outcomes and take action accordingly. The integration allows you to combine experience data from the Medallia Experience Cloud with your organization’s financial, workforce, and operational data in Workday Prism Analytics. This gives human resources, financial, and business analysts the ability to understand the link between employee experiences, customer experiences, and business results and allows them to take targeted actions to improve business outcomes.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Template API integration between Medallia Experience Cloud and Workday Prism Analytics", "spans": [] }, { "type": "list-item", "text": "Secure authentication from Medallia Experience Cloud to Workday Prism Analytics", "spans": [] }, { "type": "list-item", "text": "Pre-built data model for end-customer experience data", "spans": [] }, { "type": "list-item", "text": "Pre-built data model for employee experience data", "spans": [] }, { "type": "list-item", "text": "Customizable schedule for transferring data", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1276, "height": 868 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/07aa4ab4-67cb-4b8f-a37f-4241ec564314_Screen-Shot-2020-06-16-at-1.41.46-PM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1600, "height": 952 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ff5d2e7b-7262-4332-bafb-6aada24280eb_Screen-Shot-2020-06-16-at-1.40.53-PM.png?auto=compress,format" } } } ], "meta_title": "Medallia for Workday Prism Analytics | Medallia Xchange", "meta_description": "Combine experience data from the Medallia Experience Cloud with your organization’s financial, workforce, and operational data in Workday Prism Analytics.", "og_title": "Medallia for Workday Prism Analytics | Medallia Xchange", "og_description": "Combine experience data from the Medallia Experience Cloud with your organization’s financial, workforce, and operational data in Workday Prism Analytics.", "twitter_title": "Medallia for Workday Prism Analytics | Medallia Xchange", "twitter_description": "Combine experience data from the Medallia Experience Cloud with your organization’s financial, workforce, and operational data in Workday Prism Analytics.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xhchange_Workday.Prism", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0AexUAACUAkwih", "uid": "restaurant-location-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0AexUAACUAkwih%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:24:56+0000", "last_publication_date": "2021-04-08T00:36:22+0000", "slugs": [ "restaurant-location-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Restaurant Location Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Restaurant Location Experience", "copyright": null, "url": "https://images.prismic.io/medallia/600aab9c-cf9e-47c0-affb-92d4a91dffef_Restaurant_Location_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Manage the restaurant experience: delighting guests with quality and service whether picking up, dining in, or ordering for delivery", "spans": [] } ], "card_blurb": "Delight guests with quality and service", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased restaurant foot traffic, sales, and new customer count", "spans": [] }, { "type": "list-item", "text": "Improvement in speed of order and delivery accuracy", "spans": [] }, { "type": "list-item", "text": "Reduction in customer complaints", "spans": [] }, { "type": "list-item", "text": "Happier, more satisfied employees", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Guests expect the right level of service when they visit a restaurant and look for convenience, speed, and quality when they order for pickup or delivery.", "spans": [] }, { "type": "paragraph", "text": "Restaurant Location Experience from Medallia enables both full service and quick service restaurants to capture the dining experience, from ordering through consumption and departure. Feedback is delivered to front line shift and general managers, field leadership, and insights teams so they can drive actionable insights and improvements to service, atmosphere, menu items, and operating efficiency.", "spans": [] }, { "type": "paragraph", "text": "Restaurant Location Experience can be complemented by Restaurant Digital Experience to extend feedback collection to the restaurant’s apps, websites, or in-store kiosks and engage digital teams in a full picture of the guest journey.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates, utilizing both email and receipt-based modes, that encompass all order and dining permutations, and include multiple flexible deployment options for broad coverage", "spans": [] }, { "type": "list-item", "text": "Role-based dashboards designed for restaurant managers, franchise owners, field leaders, and insights users", "spans": [] }, { "type": "list-item", "text": "Alerts, workflows, and sampling rules designed to prioritize recovery of critical customers", "spans": [] }, { "type": "list-item", "text": "Operational reporting that combines transactional, product, guest, and feedback data to identify patterns and prioritize actions", "spans": [] }, { "type": "list-item", "text": "Support for Medallia Ask Now, which enables creation of new survey questions and advanced targeting, including restaurant, customer segment, or region, for rapid feedback on limited time offers, promotions, or new products", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 2495 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/92b01ae1-89fe-4f73-a4f1-e97b6994e630_Restaurant-Location-Experience-01.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1893 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/e5de84b6-013a-40f6-85dd-ef9698dc714b_Restaurant-Location-Experience-02.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1847 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/0040617f-9152-4d2a-a14d-4ecaaf5096cb_Restaurant-Location-Experience-03.png?auto=compress,format" } } } ], "meta_title": "Restaurant Location Experience | CX Software by Medallia", "meta_description": "Improve the restaurant guest experience across channels with our restaurant survey software and manage guest feedback via the Medallia Xchange platform.", "og_title": "Restaurant Location Experience | CX Software by Medallia", "og_description": "Improve the restaurant guest experience across channels with our restaurant survey software and manage guest feedback via the Medallia Xchange platform.", "twitter_title": "Restaurant Location Experience | CX Software by Medallia", "twitter_description": "Improve the restaurant guest experience across channels with our restaurant survey software and manage guest feedback via the Medallia Xchange platform.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Restaurant_Location", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByPkBUAACUAkSgN", "uid": "digital-experience-data", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByPkBUAACUAkSgN%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:21:38+0000", "last_publication_date": "2021-04-08T07:33:24+0000", "slugs": [ "decibel" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Decibel", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Decibel", "copyright": null, "url": "https://images.prismic.io/medallia/2ea72736-46c2-4fdc-a791-20492dbd0c51_Decibel.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Decibel’s experience data helps you measure, benchmark, and improve customer experiences.", "spans": [] } ], "card_blurb": "Append experience data to customer survey feedback.", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "View session replay and heatmap data for any sessions who respond to a survey", "spans": [] }, { "type": "list-item", "text": "Gain experience data metrics for any session who does not submit a survey", "spans": [] }, { "type": "list-item", "text": "Greater experience-based knowledge sharing throughout the organization", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The Medallia-Decibel integration provides Medallia customers with access to digital experience intelligence, including Decibel’s  Digital Experience Score (DXS). When coupled with your existing Medallia customer experience data, joint customers can see the complete picture of your customers’ online experience. Decibel technology uses data science and machine learning to reveal the true experience customers are having on your website or app. With this new layer of data from Decibel, you can now pinpoint why poor customer experiences are happening and provide actionable insights to resolve them quickly", "spans": [] }, { "type": "paragraph", "text": "KEY USE CASES", "spans": [ { "start": 0, "end": 13, "type": "strong" } ] }, { "type": "list-item", "text": "Access session replays directly from responses within Medallia", "spans": [] }, { "type": "list-item", "text": "Align survey responses with digital experience scores (DXS) to quantify and benchmark CX metrics over time", "spans": [] }, { "type": "list-item", "text": "Receive actionable alerts to uncover frustration and experience issues connected to negative survey results", "spans": [] }, { "type": "list-item", "text": "Segment in Decibel based on survey responses to dive deeper into experience issues of specific response groups", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1201, "height": 606 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/15613e49-9d70-4f40-9f6d-c771e9076b88_decibel-xchange-screen1.png?auto=compress,format" } } } ], "meta_title": "Digital Experience Data | Medallia Xchange", "meta_description": "Decibel’s experience data helps you measure, benchmark, and improve customer experiences.", "og_title": "Digital Experience Data | Medallia Xchange", "og_description": "Decibel’s experience data helps you measure, benchmark, and improve customer experiences.", "twitter_title": "Digital Experience Data | Medallia Xchange", "twitter_description": "Decibel’s experience data helps you measure, benchmark, and improve customer experiences.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_DigitalExperienceData", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzDyBUAACMAkgao", "uid": "fullstory-integration", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzDyBUAACMAkgao%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:04:26+0000", "last_publication_date": "2021-04-08T07:12:41+0000", "slugs": [ "fullstory-integration" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "FullStory Integration", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1600, "height": 1600 }, "alt": "FullStory Integration", "copyright": null, "url": "https://images.prismic.io/medallia/cede4f5f-271c-4cb7-a191-62c09824a595_FullStory-Integration-App-Icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "FullStory’s industry-leading digital experience platform reveals when, where, and why user struggle is costing your clients conversion and revenue—all in a secure and scalable.", "spans": [] } ], "card_blurb": "Uncover the Revenue Impact of your Digital Experience", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Uncover why users are leaving negative feedback and reveal critical improvements to your digital experience.", "spans": [] }, { "type": "list-item", "text": "Laser in on users with a high likelihood of churn and visualize the cause.", "spans": [] }, { "type": "list-item", "text": "Expose how much NPS affects conversion rates and uncover revenue-impacting improvements.", "spans": [] }, { "type": "list-item", "text": "Empathize with users who left a low NPS by viewing their FullStory sessions in isolation or aggregate.", "spans": [] }, { "type": "list-item", "text": "Quickly jump into a session replay whenever a user leaves feedback to see why they might be feeling a particular way.", "spans": [] }, { "type": "list-item", "text": "Speed up time to resolution by understanding exactly what your user experienced.", "spans": [] }, { "type": "list-item", "text": "Leverage FullStory to uncover frustration like Rage Clicks, Mouse Thrashes, etc. and tie those behaviors back to your customer feedback.", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "In order to drive meaningful growth, Product and Customer Experience teams need to understand the impact that poor digital experiences have on their bottom line. To thrive, brands need to understand and empathize with their users and quickly improve the experience—before it’s too late. ", "spans": [] }, { "type": "paragraph", "text": "FullStory and Medallia work together to quantify the relationship that a poor digital experience has on conversion rates so that you can prioritize the right solutions.  Contextualize what happens before, during, and after a user leaves feedback so that you can reveal the right remedy for your product or site.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Laser in on sessions where users left a low NPS.", "spans": [] }, { "type": "list-item", "text": "Trigger surveys to users who performed a specific activity in your digital experience.", "spans": [] }, { "type": "list-item", "text": "In FullStory, create segments of users at risk of churn and uncover why.", "spans": [] }, { "type": "list-item", "text": "Leverage Conversions by FullStory to detect how NPS and other experience metrics correlate to conversion rates.", "spans": [] }, { "type": "list-item", "text": "Get notified whenever negative feedback is provided on a key page and instantly jump into FullStory to get more context about the user’s experience.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 512, "height": 270 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/0a9f2be6-5fda-4f81-947b-c09f282bd69d_FullStory-Integration-Screen1.png?auto=compress,format" } } } ], "meta_title": "FullStory Integration | CX Software Apps by Medallia", "meta_description": "Integrate the FullStory user experience platform into Medallia to conduct user journey analytics at every touchpoint in the customer's digital experience.", "og_title": "FullStory Integration | CX Software Apps by Medallia", "og_description": "Integrate the FullStory user experience platform into Medallia to conduct user journey analytics at every touchpoint in the customer's digital experience.", "twitter_title": "FullStory Integration | CX Software Apps by Medallia", "twitter_description": "Integrate the FullStory user experience platform into Medallia to conduct user journey analytics at every touchpoint in the customer's digital experience.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_FullStoryIntegration", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0VCBUAACMAk2Ik", "uid": "voice-of-the-public-package", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0VCBUAACMAk2Ik%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T09:51:06+0000", "last_publication_date": "2021-04-07T23:56:03+0000", "slugs": [ "voice-of-the-public-package" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Voice of the Public Package", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Voice of the Public Package", "copyright": null, "url": "https://images.prismic.io/medallia/56a04e36-0957-41aa-afa6-9d96f4bfae73_VOP-Medallia.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Jumpstart your government experience journey.", "spans": [] } ], "card_blurb": "Jumpstart your government experience journey.", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Transform insights into action.", "spans": [] }, { "type": "list-item", "text": "Make it easy to understand the “why” behind the scores", "spans": [] }, { "type": "list-item", "text": "Instantly understand the impact that changes being made are having.", "spans": [] }, { "type": "list-item", "text": "Improve customer satisfaction and related operational metrics", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Medallia’s Voice of the Public (VOP) Starter Pack is a custom-configured technology solution that helps agencies get started quickly and easily as they embark upon their Government Experience (GX) journey.", "spans": [] }, { "type": "paragraph", "text": "Designed to enable agencies to meet the requirements outlined by OMB Circular A-11 Section 280, this commercial off-the-shelf offering not only supports compliance efforts but also establishes a foundation for industry-proven GX best-practices in the process.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured survey templates aligned to OMB standards", "spans": [] }, { "type": "list-item", "text": "Pre-built reporting dashboards featuring real-time analytics modules", "spans": [] }, { "type": "list-item", "text": "Designed with capabilities to support OMB A-11 compliance", "spans": [] } ] } } ], "meta_title": "Voice of the Public Package | CX Software by Medallia", "meta_description": "Create a leading citizen experience for federal, state, and local governments with the Voice of the Public Package on the Medallia Xchange.", "og_title": "Voice of the Public Package | CX Software by Medallia", "og_description": "Create a leading citizen experience for federal, state, and local governments with the Voice of the Public Package on the Medallia Xchange.", "twitter_title": "Voice of the Public Package | CX Software by Medallia", "twitter_description": "Create a leading citizen experience for federal, state, and local governments with the Voice of the Public Package on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_VOPublic", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzYTxUAACMAklri", "uid": "predictive-nps-by-gemseek", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzYTxUAACMAklri%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:33:53+0000", "last_publication_date": "2021-04-08T05:49:11+0000", "slugs": [ "predictive-nps-by-gemseek" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Predictive NPS by Gemseek", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1400, "height": 1400 }, "alt": "Predictive NPS by Gemseek", "copyright": null, "url": "https://images.prismic.io/medallia/1a8c0f7e-2406-4314-b822-610af81731e9_GemSeek-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Predict satisfaction scores for customers who don’t respond to surveys and grow revenue through targeted actions", "spans": [] } ], "card_blurb": "Retain, grow and please customers who don’t respond to surveys", "created_by": "Partner", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "80% accuracy in identifying potential super-detractors even if they haven’t responded to any surveys", "spans": [] }, { "type": "list-item", "text": "A 23% increase in customer satisfaction", "spans": [] }, { "type": "list-item", "text": "20% churn reduction through close-the-loop initiatives to retain super-detractors", "spans": [] }, { "type": "list-item", "text": "25% increase in upsell and referral rates as a result of activating loyal Promoters", "spans": [] }, { "type": "list-item", "text": "1.6 million EUR average project ROI per year", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YBzEORUAACYAkghs", "type": "xchange_type", "tags": [], "slug": "component", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Component", "spans": [] } ], "search_slug": "component" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The most effective retention, upsell or referral activation efforts are personalized for each individual customer and take into consideration their unique experience. But targeted campaigns are not scalable if only around 12% of customers* respond to NPS surveys.\nPredictive NPS allows you to retain or upsell more customers more effectively and successfully by giving you an accurate prediction of their NPS score.", "spans": [] }, { "type": "paragraph", "text": "Use case 1: Retain customers proactively\nCustomers who give 0s and 1s on their LTR and transaction NPS surveys are 70%** more likely to churn voluntarily than the rest. Targeted retention campaigns prove to be very successful in treating these customers, but they are also limited to the small portion of customers who actually respond to surveys.\nPredictive NPS allows you to identify unhappy clients based on other available data (usage, product, call centre information) and act before it’s too late.\nRetain more potential voluntary churners and make a business impact by improving their experience.", "spans": [] }, { "type": "paragraph", "text": "Use case 2: Enhance customer satisfaction\nWe have heard endless number of times the “Focus on the customer” mantra. Customers’ satisfaction has a strong positive correlation with customer lifetime value, brand loyalty, average basket size, repurchase rates, average price, etc. However, improving individual customer experience is not easy if customers do not respond to CX surveys.\nPredictive NPS gives you an accurate measure of satisfaction for 100% of your customer base. It allows you to identify who your Detractors are, even if they have not explicitly stated so, and improve their experience with your brand. Further, it makes it possible to see who the Passives are- the low-hanging fruit, and be able to convert them into value-added Promoters.", "spans": [] }, { "type": "paragraph", "text": "Use case 3: Activate more referrals through “Bring-a-friend” campaigns\nYour Promoters (9s and 10s) are your most loyal customers who are also very likely to recommend your brand to others.\nStrong positive experiences (like a successful help interaction with a call center agent) are the main drivers behind member-gets-member referrals. As not all customers are filling transaction NPS surveys, companies are often unaware of the direct impact of their customers’ transaction-specific experiences.\nIdentify your likely promoters as close to the moment of truth as possible when they are most likely to recommend your brand. Harness the power of right timing to increase the likelihood of referral prompts to succeed and increase organic revenue growth.", "spans": [] }, { "type": "paragraph", "text": "*Average response rate across industries\n**Figure based on actual GemSeek projects completed in UK, Germany and Switzerland across a variety of industries", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1511, "height": 879 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/e8d38651-25d3-4650-a0a3-1cbffcbaba0a_shot1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1515, "height": 716 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/2884607e-85eb-444c-8bfa-1062eeac7194_shot2.webp?auto=compress,format" } } } ], "meta_title": "Predictive NPS by Gemseek | Medallia Xchange", "meta_description": "Predict satisfaction scores for customers who don’t respond to surveys and grow revenue through targeted actions", "og_title": "Predictive NPS by Gemseek | Medallia Xchange", "og_description": "Predict satisfaction scores for customers who don’t respond to surveys and grow revenue through targeted actions", "twitter_title": "Predictive NPS by Gemseek | Medallia Xchange", "twitter_description": "Predict satisfaction scores for customers who don’t respond to surveys and grow revenue through targeted actions", "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": "LP_Xchange_PredictiveNPSGemseek", "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YDYX2xAAACIA0HQG", "uid": "property-casualty-insurance-digital-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YDYX2xAAACIA0HQG%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-24T09:11:08+0000", "last_publication_date": "2021-04-08T00:31:42+0000", "slugs": [ "property--casualty-insurance-digital-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Property & Casualty Insurance Digital Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4e650767-0756-47d4-be5e-22d6b47f9b8a_PC_Insurance_Digital_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Optimize digital experiences to win, service, and retain policyholders", "spans": [] } ], "card_blurb": "Optimize digital experiences for policyholders", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improved customer satisfaction and first call resolution", "spans": [] }, { "type": "list-item", "text": "Greater service center productivity, job satisfaction, and employee retention", "spans": [] }, { "type": "list-item", "text": "Development of a culture of listening, empowerment and action that fosters innovation and creativity", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "When customers interact with their insurers it is essential that they receive a high level of service. Property & Casualty Insurance Support Experience enables support and contact center organizations to infuse the customer voice into their operations.", "spans": [] }, { "type": "paragraph", "text": "Real-time feedback allows supervisors and team leads to quickly close the loop with customers on outstanding or unresolved issues and coach based on customer input. Frontline representatives receive regular recognition for a job well done and learn what they can do to improve, based on the customers they serve. Organizational insights, driven by automated root cause analysis, also allows contact center teams to prioritize change based on customer impact.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey template including key service representative satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the representative, and clear communications", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules and customizable templates for multi-channel outreach", "spans": [] }, { "type": "list-item", "text": "Alerts and workflows designed to prioritize recovery of critical policyholders", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for COOs, service operations executives, team leads, and frontline representatives", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1401, "height": 1250 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/053426e9-2d58-4ca8-b49f-59f49ca52d4a_P-C-Insurance-Support-Experience-01.png?auto=compress,format&rect=2,0,2803,2501&w=1401&h=1250" } } } ], "meta_title": "P&C Insurance Digital Experience | CX Software by Medallia", "meta_description": "Improve the digital experience in insurance and drive claims innovation with Property & Casualty Insurance Digital Experience on the Medallia Xchange.", "og_title": "P&C Insurance Digital Experience | CX Software by Medallia", "og_description": "Improve the digital experience in insurance and drive claims innovation with Property & Casualty Insurance Digital Experience on the Medallia Xchange.", "twitter_title": "P&C Insurance Digital Experience | CX Software by Medallia", "twitter_description": "Improve the digital experience in insurance and drive claims innovation with Property & Casualty Insurance Digital Experience on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_INS_Digital", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByXLxUAACUAkUn_", "uid": "employee-engagement", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByXLxUAACUAkUn_%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:55:24+0000", "last_publication_date": "2021-04-08T07:23:11+0000", "slugs": [ "employee-engagement" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Employee Engagement", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Employee Engagement", "copyright": null, "url": "https://images.prismic.io/medallia/7bb9559e-4749-47cf-aff9-9d09c1740cfc_Employee_Engagement.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Drive employee engagement and satisfaction by continually listening to, understanding, and acting on the voice of your employees", "spans": [] } ], "card_blurb": "Drive employee engagement and satisfaction", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Drive business growth and efficiency through scaled employee engagement programs", "spans": [] }, { "type": "list-item", "text": "Create a culture of listening, empowerment and action that fosters innovation and creativity", "spans": [] }, { "type": "list-item", "text": "Improve employee happiness, productivity, and tenure", "spans": [] }, { "type": "list-item", "text": "Use real-time feedback to coach and develop leaders", "spans": [] }, { "type": "list-item", "text": "Maintain an up-to-the-minute view of employee engagement", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Employee Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With Employee Engagement you get everything you need to increase employee happiness, productivity, and tenure and improve company loyalty. Gather employee feedback and ideas on an ongoing basis. Assess key drivers of engagement including belonging, happiness, recognition, leadership, enablement, alignment, and development. Gain insights based on key employee demographics. Enable teams and managers to take action in real-time through group planning and tailored coaching. Improve the employee experience by taking action on what matters most to employees.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates covering 7 dimensions of employee engagement including belonging, happiness, recognition, leadership, enablement, alignment, and development", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules for continuous, multi-team and multi-location rollouts", "spans": [] }, { "type": "list-item", "text": "Manager workflows for action planning and tailored coaching", "spans": [] }, { "type": "list-item", "text": "Real-time dashboards for executives, team and departmental leaders, HR business partners, and admins", "spans": [] }, { "type": "list-item", "text": "Integrations with HRIS (e.g. Workday) and Collaboration (e.g. Slack) platforms", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1301 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/e508c9c2-fd36-41b3-b7d2-755f82192fd5_Employee-Engagement-01.png?auto=compress,format" } } } ], "meta_title": "Employee Engagement | CX Software Apps by Medallia", "meta_description": "Drive employee engagement and improve satisfaction by acting on voice of the employee feedback and using employee engagement metrics to measure their journey.", "og_title": "Employee Engagement | CX Software Apps by Medallia", "og_description": "Drive employee engagement and improve satisfaction by acting on voice of the employee feedback and using employee engagement metrics to measure their journey.", "twitter_title": "Employee Engagement | CX Software Apps by Medallia", "twitter_description": "Drive employee engagement and improve satisfaction by acting on voice of the employee feedback and using employee engagement metrics to measure their journey.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "EX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_EmployeeEngagemet", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBz7xxUAACQAkvOh", "uid": "quickstart-employee-micropulse", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBz7xxUAACQAkvOh%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:04:05+0000", "last_publication_date": "2021-04-08T06:35:06+0000", "slugs": [ "quickstart-employee-micropulse" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Employee Micropulse", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Employee Micropulse", "copyright": null, "url": "https://images.prismic.io/medallia/629820be-1963-4ba1-af81-20fa8dd578c7_Quickstart_Employee_Micropulse-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Stay connected to employees during times of rapid change", "spans": [] } ], "card_blurb": "Power better experiences at work by capturing and acting on real-time employee feedback", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your employees by making it easy to gather in-the-moment feedback", "spans": [] }, { "type": "list-item", "text": "Understand how shifts in business - from big to small - are impacting employee sentiment", "spans": [] }, { "type": "list-item", "text": "Power better experience at work by taking action on surfaced trends and challenges", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The Future of Work has transformed into the Present of Work with unprecedented speed, causing the workplace to be reinvented in real-time. To keep up with the rapidly evolving needs of your employees, you need an easy-to-deploy, easy-to-use solution that captures continuous and actionable employee feedback.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Employee Micropulse solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time and how you should best respond. Your employees will feel empowered when they can share their feedback their way –  via text, audio or video – with an always on, three-question survey. They’ll know their voices count when you take meaningful action on emerging trends and pressing issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. The companies that take care of their employees today will undoubtedly be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one employee pulse solution that can be up and running within 5 - 10 business days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "One (feedless or feeded) survey with three preconfigured questions- expertly designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Five different solutions to choose from including ‘Return to Workplace’ and ‘Employee Recognition’", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via audio or video with embedded LivingLens technology", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset employee and Covid-19 topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 634, "height": 1400 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/5ac869cc-30d1-4338-b390-3c3643f0981a_Employee-Micropulse-Dashboard-1.png?auto=compress,format" } } } ], "meta_title": "Quickstart Employee Micropulse | Medallia Xchange", "meta_description": "Power better experiences at work by capturing and acting on real-time employee feedback", "og_title": "Quickstart Employee Micropulse | Medallia Xchange", "og_description": "Power better experiences at work by capturing and acting on real-time employee feedback", "twitter_title": "Quickstart Employee Micropulse | Medallia Xchange", "twitter_description": "Power better experiences at work by capturing and acting on real-time employee feedback", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Quickstart Employee Micropulse", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.EmployeeMicropulse", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0SZBUAACUAk1Yv", "uid": "trim-customer-relationship-strategy-by-kantar", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0SZBUAACUAk1Yv%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T09:39:50+0000", "last_publication_date": "2021-04-08T06:01:16+0000", "slugs": [ "trim-customer-relationship-strategy-by-kantar" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "TRI*M Customer Relationship Strategy by Kantar", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "TRI*M Customer Relationship Strategy by Kantar", "copyright": null, "url": "https://images.prismic.io/medallia/ab650576-737c-4c2f-9fca-3bd5bc785a12_Kantar-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Know what matters most to customers, where to focus investment and how to differentiate from competition.", "spans": [] } ], "card_blurb": "Explore the customer journey across all touchpoints.", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Develop and evolve your CX strategy to build profitable customer relationships and drive growth", "spans": [] }, { "type": "list-item", "text": "Know where to focus investment and spend for maximum impact", "spans": [] }, { "type": "list-item", "text": "Understand how much business is at risk and where opportunities exist", "spans": [] }, { "type": "list-item", "text": "Deliver customer experiences that are aligned to your brand promise, create advocacy and increase your customer lifetime value", "spans": [] }, { "type": "list-item", "text": "Learn from the world’s largest database of nearly 24 million interviews from 25,000+ projects for 1,900 companies in 120+ countries", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "Custom Translations Available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Customers are essential for growth. Every experience has the potential to make or break a relationship. In today’s complex world, it is harder than ever to build lasting and profitable customer relationships. Brands need to define the customer experience they want to provide for their customers. And how they want to stand out from the crowd.\n", "spans": [] }, { "type": "paragraph", "text": "Kantar’s strategic customer relationship tool, TRI*M, complements Medallia transactional CX programmes. It explores the customer journey across all touchpoints and understands the moments that matter most to your customers. And it shows you how to excel in those moments. By understanding your competitive positioning, and where to focus investments, it is an essential tool for developing and evolving your customer strategy.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Best-practice survey template covering the whole customer journey across touchpoints", "spans": [] }, { "type": "list-item", "text": "Validated metrics with a proven link to future customer behavior to assess the potential of your customer relationships", "spans": [] }, { "type": "list-item", "text": "Advanced driver analysis to identify what matters most to customers and how to excel in those moments", "spans": [] }, { "type": "list-item", "text": "Detailed competitive risk assessment to identify threats and opportunities", "spans": [] }, { "type": "list-item", "text": "Gap analysis to identify how to align brand promise and CX delivery", "spans": [] }, { "type": "list-item", "text": "Easy to use and actionable dashboards on your Medallia platform that help you uncover critical insights in real-time and segment by customer group, demographic, or other pre-defined CRM variables", "spans": [] }, { "type": "list-item", "text": "Professional project management and actionable direction from world leaders in customer experience with over 30 years of experience", "spans": [] } ] } } ], "meta_title": "TRI*M Customer Relationship Strategy by Kantar | Medallia Xchange", "meta_description": "Know what matters most to customers, where to focus investment and how to differentiate from competition.", "og_title": "TRI*M Customer Relationship Strategy by Kantar | Medallia Xchange", "og_description": "Know what matters most to customers, where to focus investment and how to differentiate from competition.", "twitter_title": "TRI*M Customer Relationship Strategy by Kantar | Medallia Xchange", "twitter_description": "Know what matters most to customers, where to focus investment and how to differentiate from competition.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Kantar", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzAwhUAACQAkfpz", "uid": "engage-hub-connector", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzAwhUAACQAkfpz%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T03:51:32+0000", "last_publication_date": "2021-04-08T07:17:02+0000", "slugs": [ "engage-hub-connector" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Engage Hub Connector", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Engage Hub Connector", "copyright": null, "url": "https://images.prismic.io/medallia/1aab3d1c-c8fd-4829-b357-702e63c6cac5_EngageHub_Connector_For_Medallia_Conversations.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Engage customers on their messaging channels of choice", "spans": [] } ], "card_blurb": "Engage customers on their messaging channels of choice", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Engage customers where they are", "spans": [] }, { "type": "list-item", "text": "Increase customer engagement and response rates", "spans": [] }, { "type": "list-item", "text": "Capture in-the-moment experience feedback", "spans": [] }, { "type": "list-item", "text": "Close the loop with customers in real-time", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Medallia Conversations increases brand engagement by enabling businesses to interact with customers through mobile messaging – in the moment, where they are. Medallia Conversations offers real-time, interactive experience management, making it easy for customers to provide feedback through their preferred messaging channel and brands to respond quickly.", "spans": [] }, { "type": "paragraph", "text": "The Engage Hub Connector for Medallia Conversations extends Medallia Experience Cloud by adding support for text messaging through the Engage Hub platform.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Connector to Engage Hub", "spans": [] }, { "type": "list-item", "text": "Support for two-way interactive and adaptive conversations with customers", "spans": [] }, { "type": "list-item", "text": "Sampling, invitation, and integration statistics", "spans": [] } ] } } ], "meta_title": "Engage Hub Connector | CX Software Apps by Medallia", "meta_description": "Drive customer engagement by implementing text messaging and other mobile social messaging apps into a multi-channel messaging hub on Medallia Experience Cloud.", "og_title": "Engage Hub Connector | CX Software Apps by Medallia", "og_description": "Drive customer engagement by implementing text messaging and other mobile social messaging apps into a multi-channel messaging hub on Medallia Experience Cloud.", "twitter_title": "Engage Hub Connector | CX Software Apps by Medallia", "twitter_description": "Drive customer engagement by implementing text messaging and other mobile social messaging apps into a multi-channel messaging hub on Medallia Experience Cloud.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_EngageHubConnector", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0KqhUAACMAkzVU", "uid": "slack", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0KqhUAACMAkzVU%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T09:17:24+0000", "last_publication_date": "2021-04-08T06:15:12+0000", "slugs": [ "slack" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Slack", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Slack", "copyright": null, "url": "https://images.prismic.io/medallia/97fc1202-201a-4316-a0db-bdba376a8f4c_Slack.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Collaborate on customer experience by connecting Medallia with Slack", "spans": [] } ], "card_blurb": "Collaborate on experience within Slack", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improved efficiency and productivity by leveraging Slack for experience-related workflows", "spans": [] }, { "type": "list-item", "text": "Increased cross-team collaboration", "spans": [] }, { "type": "list-item", "text": "Greater experience-based knowledge sharing throughout the organization", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "If your organization has adopted Slack for collaboration and workflow, then you need to add support for customer experience management. Connecting Medallia Experience Cloud with Slack allows teams to be alerted when experience issues arise and automate responses from within a Slack channel. Automated alerts and feedback scores can be pushed to company-wide channels to share experience-based knowledge throughout the organization.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Automated alerts and feedback scores pushed from Medallia Experience Cloud to Slack channels", "spans": [] }, { "type": "list-item", "text": "Support for response actions via Slack message menu", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1664, "height": 625 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/f05a9b23-893c-4e1c-83ba-bca5b7259df1_Slack-integration-detractor-alert.png?auto=compress,format" } } } ], "meta_title": "Slack Survey Integration | CX Software Apps by Medallia", "meta_description": "Add support for customer experience management within Slack to enable teams to view customer feedback and act on net promoter score survey results immediately.", "og_title": "Slack Survey Integration | CX Software Apps by Medallia", "og_description": "Add support for customer experience management within Slack to enable teams to view customer feedback and act on net promoter score survey results immediately.", "twitter_title": "Slack Survey Integration | CX Software Apps by Medallia", "twitter_description": "Add support for customer experience management within Slack to enable teams to view customer feedback and act on net promoter score survey results immediately.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Slack", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YAdoohAAACUABI3G", "uid": "b2b-implementation-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YAdoohAAACUABI3G%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-01-19T23:17:56+0000", "last_publication_date": "2021-04-08T07:44:03+0000", "slugs": [ "b2b-implementation-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "B2B Implementation Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/550e6a23-e34f-419f-9471-a6a4ab3d01c6_B2B_Implementation_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Measure delivery against key project success drivers to maximize efficiency and client satisfaction", "spans": [] } ], "card_blurb": "Maximize efficiency and satisfaction for key projects", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Get feedback before project completion or during different phases of a project", "spans": [] }, { "type": "list-item", "text": "Take action to improve in-progress projects with low satisfaction scores", "spans": [] }, { "type": "list-item", "text": "Help delivery professionals improve performance", "spans": [] }, { "type": "list-item", "text": "Coach employees for future projects", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Failure to implement a product with quality, on time, in budget and to buyers’ expectations could result in potential cost overruns, margin erosion, future servicing challenges, and lost revenue.", "spans": [] }, { "type": "paragraph", "text": "B2B Implementation Experience helps avoid these problems with a complete customer feedback program, designed for products and services that require complex implementations. It enables implementation teams to proactively identify potential issues with implementation, detect changes in customer satisfaction, and take timely actions through real-time insights and workflows, ultimately helping teams exceed customer expectations.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "paragraph", "text": "Survey template including key project satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the team and clear communications", "spans": [] }, { "type": "paragraph", "text": "A customizable template for survey invitation emails", "spans": [] }, { "type": "paragraph", "text": "Notifications to alert team members of detractors, promoters or low driver satisfaction ratings and follow up workflows", "spans": [] }, { "type": "paragraph", "text": "Real-time dashboards for delivery professionals, operational managers and regional heads of operations", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 2099 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/9bde6be2-6969-4a19-922b-0d4840bf78a1_B2B-Implementation-Experience-01-1-e1557959664680.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1991 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/9f4db2e9-ed7d-4464-8303-e32db2b9e9b0_B2B-Implementation-Experience-02.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1995 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/fccb5132-fc05-45ca-bf44-17cead7b73ff_B2B-Implementation-Experience-03.webp?auto=compress,format" } } } ], "meta_title": "B2B Implementation Experience | CX Software by Medallia", "meta_description": "Measure delivery against key b2b customer success drivers using real-time surveys to gather insights, maximize efficiency, and improve client satisfaction.", "og_title": "B2B Implementation Experience | CX Software by Medallia", "og_description": "Measure delivery against key b2b customer success drivers using real-time surveys to gather insights, maximize efficiency, and improve client satisfaction.", "twitter_title": "B2B Implementation Experience | CX Software by Medallia", "twitter_description": "Measure delivery against key b2b customer success drivers using real-time surveys to gather insights, maximize efficiency, and improve client satisfaction.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "BX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_B2BImpementationExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzIXBUAACYAkhne", "uid": "medallia-for-adobe-analytics", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzIXBUAACYAkhne%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:29:07+0000", "last_publication_date": "2021-04-08T07:03:21+0000", "slugs": [ "medallia-for-adobe-analytics" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for Adobe Analytics", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Medallia for Adobe Analytics", "copyright": null, "url": "https://images.prismic.io/medallia/be718c83-4240-4225-9eae-e5454002fe17_Adobe_Analytics.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Embed the voice of the customer in cross-channel journeys.", "spans": [] } ], "card_blurb": "Embed the voice of the customer in cross-channel journeys", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "paragraph", "text": "Gain actionable intelligence into cross-channel customer journeys to evolve CX", "spans": [] }, { "type": "paragraph", "text": "Take action via Adobe® Experience Cloud® with enriched segmentation from digital and physical signals.", "spans": [] }, { "type": "paragraph", "text": "Orchestrate omni-channel experiences by bringing insights to frontline employees with Medallia", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "paragraph", "text": "English", "spans": [] }, { "type": "paragraph", "text": "French", "spans": [] }, { "type": "paragraph", "text": "German", "spans": [] }, { "type": "paragraph", "text": "Spanish", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With Medallia’s integration to Adobe Analytics, your organization is provided a comprehensive understanding of omni-channel customer journeys. With Medallia’s comprehensive digital and physical feedback insights, combined with Adobe’s digital signals, brands can evolve highly relevant, real-time customer experiences across websites.", "spans": [] }, { "type": "paragraph", "text": "Key Use Cases", "spans": [ { "start": 0, "end": 13, "type": "strong" } ] }, { "type": "list-item", "text": "Optimize your Digital Experience Continuously – The Medallia integration application allows for context-based feedback requests to be initiated across the customer journey, intercepting customers at important moments in the digital experience (e.g., checkout).", "spans": [ { "start": 0, "end": 45, "type": "label", "data": { "label": "non-heading-bold" } } ] }, { "type": "list-item", "text": "Influence Digital Personalization Strategies – By combining feedback data and analytics from Medallia with Adobe’s digital behavioral data, your digital teams always have crystal clear visibility of evolving customer segmentation.", "spans": [ { "start": 0, "end": 44, "type": "label", "data": { "label": "non-heading-bold" } }, { "start": 44, "end": 46, "type": "strong" } ] }, { "type": "list-item", "text": "Orchestrate digital and physical interactions – Medallia has robust capabilities for delivering relevant, real-time customer insights to front line employees, so brands can ultimately design an in-person experience that takes into account the whole person and online activities.", "spans": [ { "start": 0, "end": 45, "type": "label", "data": { "label": "non-heading-bold" } }, { "start": 45, "end": 48, "type": "strong" } ] }, { "type": "paragraph", "text": "License Requirements", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Digital Edition, Professional Edition, or Enterprise Edition of Medallia Experience Cloud Base Platform", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1332, "height": 749 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/edc71a38-43bb-4159-8cc4-be87f20eccfc_Adobe_CrossChannel.jpg?auto=compress,format" } } } ], "meta_title": "Adobe Analytics | CX Software Apps by Medallia", "meta_description": "Combine Adobe’s digital signal insights with Medallia’s comprehensive digital and physical feedback solution to measure highly relevant, real-time customer experiences across websites.", "og_title": "Adobe Analytics | CX Software Apps by Medallia", "og_description": "Combine Adobe’s digital signal insights with Medallia’s comprehensive digital and physical feedback solution to measure highly relevant, real-time customer experiences across websites.", "twitter_title": "Adobe Analytics | CX Software Apps by Medallia", "twitter_description": "Combine Adobe’s digital signal insights with Medallia’s comprehensive digital and physical feedback solution to measure highly relevant, real-time customer experiences across websites.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_AdobeAnalytics", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBz_6hUAACYAkwYb", "uid": "restaurant-digital-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBz_6hUAACYAkwYb%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:21:01+0000", "last_publication_date": "2021-04-09T00:48:36+0000", "slugs": [ "restaurant-digital-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Restaurant Digital Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Restaurant Digital Experience", "copyright": null, "url": "https://images.prismic.io/medallia/171ce298-2327-467d-a377-fce17a14414a_Restaurant_Digital_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Improve the online restaurant experience: from in-app and web-based ordering and payment to in-store pick-up and delivery", "spans": [] } ], "card_blurb": "Improve the online restaurant experience", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improved conversion and order accuracy", "spans": [] }, { "type": "list-item", "text": "Increased average order value and purchase frequency", "spans": [] }, { "type": "list-item", "text": "Greater mobile app adoption and usage", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Restaurant Digital Experience from Medallia captures the browsing, ordering, and confirmation process for orders placed on websites or apps, with any delivery type, as well as on in-restaurant kiosks or tablets.", "spans": [] }, { "type": "paragraph", "text": "It is designed for the most critical digital touchpoints in a guest experience: support through web and mobile apps, the learning or ordering process, and the post-order confirmation process. In addition, Restaurant Digital Experience offers the ability to invite customers to provide feedback at any point in their journey, run A/B tests, or get answers to specific questions.", "spans": [] }, { "type": "paragraph", "text": "Teams can recover guests who provide negative feedback or abandon their order and perform root cause analysis by tagging and categorizing digital issues.", "spans": [] }, { "type": "paragraph", "text": "When paired with Restaurant Location Experience, teams see a full view of the guest journey, route feedback across digital and store channels, and create compelling experiences that reduce risk amid industry disruption.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates to guide feedback design at critical points in the digital restaurant journey", "spans": [] }, { "type": "list-item", "text": "Ability to deploy feedback mechanisms through always-on, intercept, embedded, in-app, or Digital Anywhere methods, utilizing industry-leading targeting capabilities", "spans": [] }, { "type": "list-item", "text": "Ability to customize forms to maximize customer usability, brand reflection, and response rates", "spans": [] }, { "type": "list-item", "text": "Role-based reporting for the digital administrator and digital CX team, designed to surface insights and enable rapid issue categorization and follow-up", "spans": [] }, { "type": "list-item", "text": "Alerts and workflows to auto-categorize high volumes of digital feedback", "spans": [] }, { "type": "list-item", "text": "Support for Text Analytics, with pre-built digital and restaurant topic sets", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1243, "height": 1560 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/aec58518-eed2-4ed4-8de7-efd3a4335ffa_Restaurant-Digital-Experience-01.jpg?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 717, "height": 1476 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/79be6bb0-dfe0-481f-86f3-acf00285f686_Restaurant-Digital-Experience-02.webp?auto=compress,format" } } } ], "meta_title": "Restaurant Digital Experience | CX Software by Medallia", "meta_description": "Improve the restaurant guest experience and manage the digital customer journey with our restaurant survey software and feedback platform on the Medallia Xchange.", "og_title": "Restaurant Digital Experience | CX Software by Medallia", "og_description": "Improve the restaurant guest experience and manage the digital customer journey with our restaurant survey software and feedback platform on the Medallia Xchange.", "twitter_title": "Restaurant Digital Experience | CX Software by Medallia", "twitter_description": "Improve the restaurant guest experience and manage the digital customer journey with our restaurant survey software and feedback platform on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Restaurant_Digital", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YD8p1BAAACIAKM8z", "uid": "decisionwise-employee-experience-suite", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YD8p1BAAACIAKM8z%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-03-03T06:21:51+0000", "last_publication_date": "2021-03-30T20:17:03+0000", "slugs": [ "decisionwise-employee-experience-suite" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "DecisionWise Employee Experience Suite", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4112e127-f367-461b-a872-04ea6c86245b_xchange_DecisionWise.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Create the right employee experience. Listen, understand, and act on employee feedback", "spans": [] } ], "card_blurb": "Improve your EX through Listening, Understanding, and Acting", "created_by": "Partner", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Create engaged teams by building mangers", "spans": [] }, { "type": "list-item", "text": "Reduce attrition by understanding employee belonging", "spans": [] }, { "type": "list-item", "text": "Focus on drivers of engagement and the employee experience", "spans": [] }, { "type": "list-item", "text": "Greater experience-based knowledge sharing throughout the organization", "spans": [] }, { "type": "list-item", "text": "Best practices and benchmarks to compare against industry standards", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Mandarin", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] }, { "type": "list-item", "text": "Custom Translations Available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The DecisionWise EX App provides industry-leading best practice solutions to run employee engagement, onboarding, exit, employee net promoter, and pulse feedback surveys to your organization. These best practice solutions are based on nearly 30 years of experience and research into the employee experience. These powerful tools enable organizations to effectively listen to employees and accurately understand the experiences they are having along with the impact on customer experience.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Research-based questions, report views, robust text-analytics with an EX-based model, engagement methodology, external and internal benchmarks, pre- and post-survey consulting, manager effectiviness. Surveys: Engagement, Pulse, Onboarding, Exit.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 856, "height": 516 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/82948e47-c99f-4722-9125-45cebee6cb1e_DecisionWise_Medallia-1.webp?auto=compress,format&rect=1,0,1710,1031&w=856&h=516" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 793, "height": 322 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/04b93e42-aadc-449f-aca9-5d78bc624a7c_DecisionWise_Medallia-2.png?auto=compress,format&rect=1,0,1584,643&w=793&h=322" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 679, "height": 376 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/b69bf863-2181-4c1c-af1a-ea72fa8039bf_DecisionWise_Medallia-3.png?auto=compress,format&rect=0,1,1358,752&w=679&h=376" } } } ], "meta_title": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "meta_description": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "og_title": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "og_description": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "twitter_title": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "twitter_description": "DecisionWise Employee Experience Suite | Medallia | Customer Experience and Employee Experience", "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": "LP_Xchange_DecisionWiseEX", "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YBz88hUAACQAkvjd", "uid": "quickstart-fulfillment-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBz88hUAACQAkvjd%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:08:21+0000", "last_publication_date": "2021-03-30T20:20:21+0000", "slugs": [ "quickstart-fulfillment-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Fulfillment Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Fulfillment Experience", "copyright": null, "url": "https://images.prismic.io/medallia/19671dd1-885f-4898-bcce-7b0d73a0f0cd_Quickstart_Fulfillment_Experience-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Understand delivery & pickup experiences in real-time", "spans": [] } ], "card_blurb": "Understand delivery & pickup experiences in real-time", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Drive multi-channel buying behaviors and increased purchase frequency by eliminating friction throughout delivery and pickup experiences", "spans": [] }, { "type": "list-item", "text": "Reduce returns due to shipping, delivery or packing errors", "spans": [] }, { "type": "list-item", "text": "Improve customer acquisition and retention through optimized fulfillment options", "spans": [] }, { "type": "list-item", "text": "Drive consistent fulfillment experiences across all locations with insights into which locations are excelling and which need additional coaching", "spans": [] }, { "type": "list-item", "text": "Enhance decision making related to fulfillment networks, shipping partners, and customer SLAs", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The rise of ecommerce has led to a new industry battleground of effective fulfillment experiences that deliver online purchases in an effortless and timely manner. To optimize new fulfillment experiences, from curbside pickups to same-day deliveries, organizations need an easy-to-deploy, easy-to-use solution that captures continuous and actionable customer feedback.", "spans": [] }, { "type": "paragraph", "text": " ", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Fulfillment Experience solution combines speed with ease and intelligence to bring you the clearest picture into your customer’s fulfillment experience, how their sentiment is shifting over time and how you should best respond. Your customers will feel empowered when they can share their feedback their way – via text, audio or video – with a three-to-five question survey triggered after every transaction. They’ll know their voices count when you take meaningful action on emerging trends and pressing issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. The companies that meet consumers’ fulfillment needs today will undoubtedly be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one solution that can be up and running within 5 - 10 business days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "One (feedless or feeded) post-transactional survey with three-to-five preconfigured questions- expertly designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via audio or video with embedded Medallia LivingLens technology", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset industry specific, fulfillment topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1676, "height": 990 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/eaa708ed-b4db-4aa1-aae4-27954939595e_Screen-Shot-2020-06-18-at-11.25.49-AM-1.png?auto=compress,format" } } } ], "meta_title": "Quickstart Fulfillment Experience | Medallia Xchange", "meta_description": "Drive buying behaviors and increased purchase frequency by eliminating friction throughout delivery and pickup experiences", "og_title": "Quickstart Fulfillment Experience | Medallia Xchange", "og_description": "Drive buying behaviors and increased purchase frequency by eliminating friction throughout delivery and pickup experiences", "twitter_title": "Quickstart Fulfillment Experience | Medallia Xchange", "twitter_description": "Drive buying behaviors and increased purchase frequency by eliminating friction throughout delivery and pickup experiences", "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": "LP_XchangeQSFullfillExp", "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YByVwhUAACQAkUOj", "uid": "digital-in-the-moment-employee-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByVwhUAACQAkUOj%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:48:05+0000", "last_publication_date": "2021-03-30T20:18:39+0000", "slugs": [ "digital-in-the-moment-employee-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Digital: In-The-Moment Employee Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Digital: In-The-Moment Employee Experience", "copyright": null, "url": "https://images.prismic.io/medallia/cdf2fc77-8d47-4a5f-9f67-6b1bb9a0f910_Digital-In-The-Moment_EX.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Gather immediate and continuous employee feedback within internal sites and applications, impacting experiences at scale", "spans": [] } ], "card_blurb": "Engage employees in the channels where they spend the most time", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Make it easy for employees to give feedback in-the-moment, and on their terms", "spans": [] }, { "type": "list-item", "text": "Identify and prioritize employee segment issues, improvement suggestions, and new ideas based on biggest impact to company favorability and task completion", "spans": [] }, { "type": "list-item", "text": "Act at the speed of employee expectations with self-service surveying and reporting", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Understand in real-time your employees perspectives, ideas, and suggestions on the technology they use day-to-day as well as their general experiences with Medallia’s Digital: In-The-Moment Employee Experience package.", "spans": [] }, { "type": "paragraph", "text": "By embedding always-on pulse surveys in your company’s intranet or software applications, you can make it easy for employees to provide feedback on whatever is on their minds (including thoughts on policy changes, workplace safety and management support) at any given time, with the click of a button.", "spans": [] }, { "type": "paragraph", "text": "Additionally, with the ability to proactively engage employees – especially around key tasks or activities within these digital channels – you can gain valuable insight into how effectively your technology stack is performing in providing your employees with the information and resources they need to do their jobs well.", "spans": [] }, { "type": "paragraph", "text": "With this solution, both CHRO and CIO organizations can increase employee enablement, productivity, and retention through impactful company initiatives and accelerated digital transformation.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Ability to capture feedback within internal, employee-facing sites and systems (e.g. intranets, inhouse-built technologies, or inhouse-administered and licensed software applications such as CRM, HRIS, Service Management, etc.)", "spans": [] }, { "type": "list-item", "text": "Two pre-built survey templates\nOne always-on (employee-initiated) survey to solicit feedback on both overall employee experience and technology interactionsOne proactive (company-initiated) survey designed to engage employees during or after a task is completed", "spans": [] }, { "type": "list-item", "text": "Ability to deploy unlimited self-service ad hoc questions and surveys", "spans": [] }, { "type": "list-item", "text": "Access to question bank specifically designed for employee engagement and productivity feedback", "spans": [] }, { "type": "list-item", "text": "Ability to capture additional non-feedback data available for confidential employee segmentation and actioning", "spans": [] }, { "type": "list-item", "text": "Two real-time, role-based dashboards intuitively designed for HR and IT Team users to understand key experience overall, by employee segment, and real time text analytics to understand insights from comments", "spans": [] }, { "type": "list-item", "text": "Dynamically-generated, survey specific reports to ensure no insights are missed, even from ad hoc surveys", "spans": [] }, { "type": "list-item", "text": "Ability to deploy Medallia Digital via JavaScript embed or API deployment methodologies", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 1808 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/1544ea6c-2b4a-4d8d-8524-8bc0967a9685_screencapture-employee-portal-demo-squarespace-3.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 1464 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ac7985f9-1478-44d2-bcc4-c7a2c051ae93_screencapture-employee-portal-demo-squarespace-1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 1404 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/7fabadcd-a322-4877-99ef-a75289ae3774_screencapture-employee-portal-demo-squarespace-2.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 1464 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ac7985f9-1478-44d2-bcc4-c7a2c051ae93_screencapture-employee-portal-demo-squarespace-1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 1492 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/06b41f66-dc27-4b50-9b05-f77a97d30191_screencapture-apps-medallia-apps-pages-4.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2850, "height": 1352 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/46f13e64-7d35-4a6c-b81e-2fbe58eb830e_screencapture-apps-medallia-apps-pages-5.webp?auto=compress,format" } } } ], "meta_title": "Digital: In-The-Moment Employee Experience | Medallia Xchange", "meta_description": "In-The-Moment Employee Experience - Gather immediate and continuous employee feedback within internal sites and applications, impacting experiences at scale", "og_title": "Digital: In-The-Moment Employee Experience | Medallia Xchange", "og_description": "In-The-Moment Employee Experience - Gather immediate and continuous employee feedback within internal sites and applications, impacting experiences at scale", "twitter_title": "Digital: In-The-Moment Employee Experience | Medallia Xchange", "twitter_description": "In-The-Moment Employee Experience - Gather immediate and continuous employee feedback within internal sites and applications, impacting experiences at scale", "og_image": {}, "marketo_form_type": null, "product_of_interest": null, "lead_source": null, "utm_campaign": "LP_Xchange_InTheMomentEX", "utm_source": null, "utm_medium": null } }
--------------------------
{ "id": "YFA68hQAACUAnN2h", "uid": "decisionwise-anniverary-pulse", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YFA68hQAACUAnN2h%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-03-16T05:11:25+0000", "last_publication_date": "2021-03-16T05:11:25+0000", "slugs": [ "decisionwise-anniverary-pulse", "decisionwise-employee-experience-suite" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "DecisionWise Anniverary Pulse", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4112e127-f367-461b-a872-04ea6c86245b_xchange_DecisionWise.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "A continuous listening solution which provides segmented surveys for constant employee feedback.", "spans": [] } ], "card_blurb": "Understand employee sentiment with our continuous listening solution", "created_by": "Partner", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Continuous employee feedback", "spans": [] }, { "type": "list-item", "text": "Segmented surveys set up in advance", "spans": [] }, { "type": "list-item", "text": "Understand belonging and promoter sentiment", "spans": [] }, { "type": "list-item", "text": "Robust text analytics", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Mandarin", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] }, { "type": "list-item", "text": "Custom Translations Available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The DecisionWise Anniversary Pulse Survey is a best practices solution to provide organizations with a continuous employee listening strategy. The Anniversary Pulse is structured to simplify employee segmentation and avoid survey fatigue. Includes a question library, net promoter, belonging, and text analytics.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Research-based questions, best practice report views, time series reporting, robust text-analytics, optional engagement methodology, pre- and post-survey consulting", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1488, "height": 701 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/905dda3f-53db-4e12-bbc6-d7ce5f29748a_Anniversary+1.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1450, "height": 515 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/a3503f5f-b89b-4c06-a7cb-477869dfd902_Anniversary+2.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1424, "height": 763 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/63f583ad-95ee-4895-8968-3b4d80d6eda8_Anniversary+3.png?auto=compress,format" } } } ], "meta_title": "DecisionWise Anniverary Pulse | Medallia | Customer Experience and Employee Experience", "meta_description": "A continuous listening solution which provides segmented surveys for constant employee feedback.", "og_title": "DecisionWise Anniverary Pulse | Medallia | Customer Experience and Employee Experience", "og_description": "A continuous listening solution which provides segmented surveys for constant employee feedback.", "twitter_title": "DecisionWise Anniverary Pulse | Medallia | Customer Experience and Employee Experience", "twitter_description": "A continuous listening solution which provides segmented surveys for constant employee feedback.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_DecisionwiseAnniversaryPulse", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YFA20BQAACYAnMs5", "uid": "decisionwise-employee-engagement", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YFA20BQAACYAnMs5%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-03-16T04:57:39+0000", "last_publication_date": "2021-03-16T05:14:40+0000", "slugs": [ "decisionwise-employee-engagement", "decisionwise-employee-experience-suite" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "DecisionWise Employee Engagement", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4112e127-f367-461b-a872-04ea6c86245b_xchange_DecisionWise.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "An employee engagement anchor survey creates the foundation for your listening strategy.", "spans": [] } ], "card_blurb": "Build engaged employees. Listen, understand, and act", "created_by": "Partner", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Create engaged teams by building mangers", "spans": [] }, { "type": "list-item", "text": "Reduce attrition by understanding employee belonging", "spans": [] }, { "type": "list-item", "text": "Focus on drivers of engagement and the employee experience", "spans": [] }, { "type": "list-item", "text": "Greater experience-based knowledge sharing throughout the organization", "spans": [] }, { "type": "list-item", "text": "Best practices and benchmarks to compare against industry standards", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Mandarin", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] }, { "type": "list-item", "text": "Custom Translations Available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The DecisionWise Employee Engagement Survey app provides industry-leading best practices solutions for running an employee engagement anchor survey. An employee engagement anchor survey creates a baseline for your employee listening strategy. DecisionWise employee engagement includes over 150 questions to choose from, along with pre-configured templates for measuring engagement, satisfaction, belonging, net promoter, manager effectiveness and text analytics.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Research-based questions, report views, robust text-analytics with an EX-based model, engagement methodology, external and internal benchmarks, pre- and post-survey consulting, manager effectiveness, DEI and more.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1896, "height": 929 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/09f7fe44-4501-491c-bf6a-6e2b3352e52f_Employee+Engagement+3.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1532, "height": 790 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/34c0ed3a-2fbd-48da-94ff-a1d073539704_Employee+Engagement+2.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1586, "height": 488 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/da21999b-fb78-409a-8b5e-072d9e32675d_Employee+Engagement+1.png?auto=compress,format" } } } ], "meta_title": "DecisionWise Employee Engagement | Medallia | Customer Experience and Employee Experience", "meta_description": "An employee engagement anchor survey creates the foundation for your listening strategy.", "og_title": "DecisionWise Employee Engagement | Medallia | Customer Experience and Employee Experience", "og_description": "An employee engagement anchor survey creates the foundation for your listening strategy.", "twitter_title": "DecisionWise Employee Engagement | Medallia | Customer Experience and Employee Experience", "twitter_description": "An employee engagement anchor survey creates the foundation for your listening strategy.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_DecisionwiseEmployeeEngagement", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YFBAqhQAACUAnPdc", "uid": "zendesk-connector", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YFBAqhQAACUAnPdc%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-03-16T05:45:15+0000", "last_publication_date": "2021-03-16T05:45:15+0000", "slugs": [ "zendesk-connector", "decisionwise-anniverary-pulse" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Zendesk Connector", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/33dc20c9-5653-4ad0-a01d-1355c59b88ec_Zendesk_logo.png?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Gather actionable feedback on support workflows and track follow up issues", "spans": [] } ], "card_blurb": "Gather actionable feedback on support workflows and track follow up issues", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased in-context, actionable feedback from customers", "spans": [] }, { "type": "list-item", "text": "Improved employee response time to customer feedback", "spans": [] }, { "type": "list-item", "text": "Greater efficiency in routing customer concerns to appropriate teams", "spans": [] }, { "type": "list-item", "text": "Improved collaboration across all teams", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Mandarin", "spans": [] }, { "type": "list-item", "text": "Cantonese", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] }, { "type": "list-item", "text": "Custom Translations Available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Gather feedback on your support workflows in real-time, track follow up issues, and improve cross-functional collaboration across your whole organization with Medallia’s Zendesk Connector. Our Connector allows you to send surveys from Medallia to customers immediately after an interaction with your support team, increasing response rates and driving actionable feedback delivered in-context.", "spans": [] }, { "type": "paragraph", "text": "Medallia surveys can also create new tickets in Zendesk based on customer responses so that your agents can close the loop quickly and efficiently with customers in Zendesk. Agents can also then route this feedback to other teams in your organization, fostering greater collaboration and communication throughout your entire organization.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey customers immediately after a Zendesk ticket closes in Medallia", "spans": [] }, { "type": "list-item", "text": "Generate new tickets in Zendesk based on Medallia alerts", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1600, "height": 636 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/9b87cf8a-bcda-4149-b371-9200a8fde0a2_Zendesk_ScreenShot1.png?auto=compress,format" } } } ], "meta_title": "Zendesk Connector | Medallia | Customer Experience and Employee Experience", "meta_description": "Gather actionable feedback on support workflows and track follow up issues", "og_title": "Zendesk Connector | Medallia | Customer Experience and Employee Experience", "og_description": "Gather actionable feedback on support workflows and track follow up issues", "twitter_title": "Zendesk Connector | Medallia | Customer Experience and Employee Experience", "twitter_description": "Gather actionable feedback on support workflows and track follow up issues", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Zendesk", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzQJxUAACYAkjd4", "uid": "normalized-exports", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzQJxUAACYAkjd4%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:58:32+0000", "last_publication_date": "2021-03-03T07:07:39+0000", "slugs": [ "normalized-exports" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Normalized Exports", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Normalized Exports", "copyright": null, "url": "https://images.prismic.io/medallia/db7899fe-9c5c-4cd4-a0ca-672b12fc706f_Normalized_Exports.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Survey exports with one question per row", "spans": [] } ], "card_blurb": "Optimize exports for enterprise data warehouses", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improve setup and reduce ongoing maintenance for EDW data imports", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YBzEORUAACYAkghs", "type": "xchange_type", "tags": [], "slug": "component", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Component", "spans": [] } ], "search_slug": "component" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With Normalized Exports admins and IT teams can select between two survey export formats, one column per question or one row per question, to conform with the format requirements of their enterprise data warehouse (EDW).", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2880, "height": 938 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/2e5327f5-a0fb-4b49-b602-62342d780218_Normalized-Exports-01.png?auto=compress,format" } } } ], "meta_title": "Normalized Exports | CX Software Apps by Medallia", "meta_description": "Export survey reports in formats compliant with enterprise data warehouses using Normalized Exports on the Medallia Xchange.", "og_title": "Normalized Exports | CX Software Apps by Medallia", "og_description": "Export survey reports in formats compliant with enterprise data warehouses using Normalized Exports on the Medallia Xchange.", "twitter_title": "Normalized Exports | CX Software Apps by Medallia", "twitter_description": "Export survey reports in formats compliant with enterprise data warehouses using Normalized Exports on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_NormalizedExports", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByHGhUAACMAkQRS", "uid": "banking-support-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByHGhUAACMAkQRS%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-04T23:48:06+0000", "last_publication_date": "2021-03-03T09:22:27+0000", "slugs": [ "banking-support-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Banking Support Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 400, "height": 400 }, "alt": "Banking Support Experience", "copyright": null, "url": "https://images.prismic.io/medallia/3f9e13ed-f0b3-4c2c-a627-ffb2c7cc6598_Banking_Support_Experience.webp?auto=compress,format&rect=0,4,1993,1993&w=400&h=400" }, "intro": [ { "type": "paragraph", "text": "Improve customer satisfaction and contact center efficiency by infusing the client voice into support operations", "spans": [] } ], "card_blurb": "Improve customer satisfaction and contact center efficiency", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improved customer satisfaction and first call resolution", "spans": [] }, { "type": "list-item", "text": "Happier, more loyal clients", "spans": [] }, { "type": "list-item", "text": "Greater service center productivity, job satisfaction, and employee retention", "spans": [] }, { "type": "list-item", "text": "Development of a culture of listening, empowerment and action that fosters innovation and creativity", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "While many banking transactions take place in digital channels, customers still look for human contact when they need help and advice. These interactions are becoming increasingly important in building client relationships and loyalty. Banking Support Experience allows contact center organizations to infuse the voice of the customer into their operations, making the most of these human interactions.", "spans": [] }, { "type": "paragraph", "text": "Real-time feedback allows supervisors and team leads to quickly close the loop with customers on outstanding or unresolved issues and coach based on customer input. Frontline representatives receive regular recognition for a job well done and learn what they can do to improve, based on the customers they serve. Organizational insights, driven by automated root cause analysis, also allows contact center teams to prioritize change based on customer impact.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey template including key service representative satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the representative, and clear communications", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules and customizable templates for multi-channel outreach", "spans": [] }, { "type": "list-item", "text": "Alerts and workflows designed to prioritize recovery of critical clients", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for COOs, service operations executives, team leads, and frontline representatives", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 2514 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/a0304627-b809-48df-b74a-194900d540fc_Banking-Support-Experience-01.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 4712 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/86d3ef7f-a322-448b-811f-30dc649da4cd_Banking-Support-Experience-02.png?auto=compress,format" } } } ], "meta_title": "Banking Support Experience | CX Software Apps by Medallia", "meta_description": "Improve customer satisfaction and contact center efficiency by infusing the client voice into support operations", "og_title": "Banking Support Experience | CX Software Apps by Medallia", "og_description": "Improve customer satisfaction and contact center efficiency by infusing the client voice into support operations", "twitter_title": "Banking Support Experience | CX Software Apps by Medallia", "twitter_description": "Improve customer satisfaction and contact center efficiency by infusing the client voice into support operations", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_BankingSupportExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0TRxUAACUAk1o5", "uid": "twilio-connector", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0TRxUAACUAk1o5%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T09:44:12+0000", "last_publication_date": "2021-03-03T09:11:27+0000", "slugs": [ "twilio-connector" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Twilio Connector", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Twilio Connector", "copyright": null, "url": "https://images.prismic.io/medallia/40ab4e29-1a1b-4ab8-9700-c970d48de8ab_Twilio_Connector_For_Medallia_Conversations.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Engage customers on their messaging channels of choice", "spans": [] } ], "card_blurb": "Engage customers on their messaging channels of choice", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Medallia Conversations increases brand engagement by enabling businesses to interact with customers in the moment, where they are. Medallia Conversations offers real-time, interactive experience management, making it easy for customers to provide feedback through their preferred messaging channel and brands to respond quickly.", "spans": [] }, { "type": "paragraph", "text": "The Twilio Connector for Medallia Conversations extends the Medallia Experience Cloud by adding support for Twilio’s full messaging ecosystem, including SMS, WhatsApp, programmable chat, and IVR.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Connector to Twilio", "spans": [] }, { "type": "list-item", "text": "Support for two-way interactive and adaptive conversations with customers", "spans": [] }, { "type": "list-item", "text": "Sampling, invitation, and integration statistics", "spans": [] }, { "type": "paragraph", "text": "For more information on Twilio see: https://www.twilio.com/channels", "spans": [ { "start": 36, "end": 67, "type": "hyperlink", "data": { "link_type": "Web", "url": "https://www.twilio.com/channels", "target": "_blank" } } ] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Medallia Conversations increases brand engagement by enabling businesses to interact with customers in the moment, where they are. Medallia Conversations offers real-time, interactive experience management, making it easy for customers to provide feedback through their preferred messaging channel and brands to respond quickly.", "spans": [] }, { "type": "paragraph", "text": "The Twilio Connector for Medallia Conversations extends the Medallia Experience Cloud by adding support for Twilio’s full messaging ecosystem, including SMS, WhatsApp, programmable chat, and IVR.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Connector to Twilio", "spans": [] }, { "type": "list-item", "text": "Support for two-way interactive and adaptive conversations with customers", "spans": [] }, { "type": "list-item", "text": "Sampling, invitation, and integration statistics", "spans": [] }, { "type": "paragraph", "text": "For more information on Twilio see: https://www.twilio.com/channels", "spans": [ { "start": 36, "end": 67, "type": "hyperlink", "data": { "link_type": "Web", "url": "https://www.twilio.com/channels", "target": "_blank" } } ] } ] } } ], "meta_title": "Twilio Connector | CX Software Apps by Medallia", "meta_description": "Engage customers on their messaging channels of choice, from text messages to social messaging and mobile apps, with Twilio Connector on the Medallia Xchange.", "og_title": "Twilio Connector | CX Software Apps by Medallia", "og_description": "Engage customers on their messaging channels of choice, from text messages to social messaging and mobile apps, with Twilio Connector on the Medallia Xchange.", "twitter_title": "Twilio Connector | CX Software Apps by Medallia", "twitter_description": "Engage customers on their messaging channels of choice, from text messages to social messaging and mobile apps, with Twilio Connector on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Twilio", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzRehUAACYAkj0w", "uid": "pinpoint", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzRehUAACYAkj0w%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:13:32+0000", "last_publication_date": "2021-03-03T07:09:49+0000", "slugs": [ "pinpoint" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "PinPoint", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "PinPoint", "copyright": null, "url": "https://images.prismic.io/medallia/59b87a41-92be-4d70-a399-ca675bbe24c9_PinPoint.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Delivering contact center post call IVR voice surveys and voice transcription solutions", "spans": [] } ], "card_blurb": "Delivering contact center post call IVR voice surveys and voice transcription solutions\nA Certified Medallia Technology Partner", "created_by": "Medallia", "price": "NA", "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increase contact center survey response rates to reach more of your customers", "spans": [] }, { "type": "list-item", "text": "Improve efficiency and effectiveness of contact center operations through better insights", "spans": [] }, { "type": "list-item", "text": "Enhance product innovation leveraging voice open-end Sentiment and Text Analytics", "spans": [] }, { "type": "list-item", "text": "Drive brand loyalty and reduce customer churn with real-time data supporting Closed-Loop Action", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Customer Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Mandarin", "spans": [] }, { "type": "list-item", "text": "Cantonese", "spans": [] }, { "type": "list-item", "text": "Portuguese", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Custom translation and voice talent available", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YBzEORUAACYAkghs", "type": "xchange_type", "tags": [], "slug": "component", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Component", "spans": [] } ], "search_slug": "component" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The contact center represents the single most important journey touchpoint for brands across all industries.  As a Medallia Certified Technology Partner for Automated IVR voice surveys and speech-to-text transcription solutions, PinPoint brings 30 years of contact center data collection integration and voice transcription expertise. With Medallia and PinPoint, organizations can seamlessly integrate contact center post transaction and field service events into the Medallia Experience Cloud providing real-time experience data, wider reach to customers, and more qualitative data.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "API library for rapid integration into all major contact center telephony environments including Genesys, Avaya, Cisco, etc.", "spans": [] }, { "type": "list-item", "text": "Real-time integration into Medallia Experience Cloud.", "spans": [] }, { "type": "list-item", "text": "Hosted IVR survey platform supporting most languages, wide variety of customization, and scaling to the largest contact center operations.", "spans": [] }, { "type": "list-item", "text": "Real-time Automated ASR speech-to-text providing highly accurate transcription of survey voice open ends and contact center agent recordings.", "spans": [] }, { "type": "list-item", "text": "Medallia triggers and alerts based on output generated from PinPoint.", "spans": [] } ] } }, { "slice_type": "xchange_video_link", "slice_label": null, "items": [ {} ], "primary": { "link_text": "See the Demo", "video": "https://player.vimeo.com/video/436537193" } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1335 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/c0a117a9-62e0-4ba0-815e-615efb207eff_Pinpoint-1-min.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1335 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ccbc9446-bf93-40e5-b0dc-45aab6cf8165_Pinpoint-2-min.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1064 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/54d5ffb2-d3e3-4ef1-aba2-de99cfe82129_Pinpoint-3-min.png?auto=compress,format" } } } ], "meta_title": "Pinpoint on Medallia Xchange", "meta_description": "Delivering contact center post call IVR voice surveys and voice transcription solutionswith Pinpoint on the Medallia Xchange", "og_title": "Pinpoint on Medallia Xchange", "og_description": "Delivering contact center post call IVR voice surveys and voice transcription solutionswith Pinpoint on the Medallia Xchange", "twitter_title": "Pinpoint on Medallia Xchange", "twitter_description": "Delivering contact center post call IVR voice surveys and voice transcription solutionswith Pinpoint on the Medallia Xchange", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Pinpoint", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzNTxUAACUAkiuA", "uid": "medallia-for-tripadvisor-reviews", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzNTxUAACUAkiuA%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:45:06+0000", "last_publication_date": "2021-03-03T06:59:54+0000", "slugs": [ "medallia-for-tripadvisor-reviews" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for TripAdvisor Reviews", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Medallia for TripAdvisor Reviews", "copyright": null, "url": "https://images.prismic.io/medallia/35a89434-0371-4024-96cd-60f6239bcb04_Medallia_For_TripAdvisor_Reviews.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Monitor, analyze, respond to, and promote reviews on TripAdvisor", "spans": [] } ], "card_blurb": "Manage TripAdvisor reviews in Medallia", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Identify systemic issues through TripAdvisor reviews and drive business improvements", "spans": [] }, { "type": "list-item", "text": "Recover at-risk customers found via TripAdvisor", "spans": [] }, { "type": "list-item", "text": "Influence your online reputation and TripAdvisor ratings", "spans": [] }, { "type": "list-item", "text": "Gain better online visibility for your locations and drive site traffic from TripAdvisor", "spans": [] }, { "type": "list-item", "text": "Stay ahead of your rivals with competitive intelligence from TripAdvisor reviews", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "TripAdvisor provides valuable information about hotels, restaurants and other travel-specific content crowd-sourced by patrons. Medallia for TripAdvisor Reviews automates review management and promotion for TripAdvisor reviews directly within Medallia Experience Cloud.", "spans": [] }, { "type": "paragraph", "text": "Customer reviews, for all company locations, are automatically collected and combined with other customer feedback, all in one dashboard, streamlining customer understanding and the ability to respond effectively. Medallia also pulls in feedback from competitive properties at the local level to serve as a benchmark on how each location is doing in its specific locale.", "spans": [] }, { "type": "paragraph", "text": "Finally, Medallia provides the option for survey takers to promote their responses to TripAdvisor upon survey completion, driving greater volume, higher frequency and a more balanced set of reviews on TripAdvisor for every location.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Comprehensive view and rich analysis of local-level TripAdvisor reviews within Medallia", "spans": [] }, { "type": "list-item", "text": "Ability to leverage Text Analytics on review comments to extract customer sentiment and key drivers of satisfaction and disappointment", "spans": [] }, { "type": "list-item", "text": "Alerts, workflow and closed-loop feedback to flag reviews based on scores, keywords, timing or other attributes defined by the user", "spans": [] }, { "type": "list-item", "text": "Ability to directly respond to TripAdvisor reviews without leaving the Medallia dashboard.", "spans": [] }, { "type": "list-item", "text": "Integrated widgets that prompt customers to leave feedback on TripAdvisor from within a survey", "spans": [] }, { "type": "list-item", "text": "Role-based access and reporting that enables location managers to access social reporting and analytics specific to their property and corporate users to access review feedback and reporting across the organization.", "spans": [] }, { "type": "list-item", "text": "Ability to benchmark and compare performance with competitors at the local level and read competitive reviews left on TripAdvisor", "spans": [] }, { "type": "list-item", "text": "Ability to directly add location URLs for TripAdvisor", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 4297 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/78f3af01-0fdf-4b6a-bbbd-49292d95133f_Medallia-for-TripAdvisor-Reviews-01.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1977 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/19b4dff0-ec44-400c-af2b-e2164698d86a_Medallia-for-TripAdvisor-Reviews-02.webp?auto=compress,format" } } } ], "meta_title": "Medallia for TripAdvisor Reviews | CX Software by Medallia", "meta_description": "Manage TripAdvisor reviews at every location in a single CX dashboard with the Medallia platform to implement an omnichannel guest experience management system.", "og_title": "Medallia for TripAdvisor Reviews | CX Software by Medallia", "og_description": "Manage TripAdvisor reviews at every location in a single CX dashboard with the Medallia platform to implement an omnichannel guest experience management system.", "twitter_title": "Medallia for TripAdvisor Reviews | CX Software by Medallia", "twitter_description": "Manage TripAdvisor reviews at every location in a single CX dashboard with the Medallia platform to implement an omnichannel guest experience management system.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_TripAdvisor", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByGJBUAACYAkQAJ", "uid": "b2b-onsite-services", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByGJBUAACYAkQAJ%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-04T23:41:27+0000", "last_publication_date": "2021-03-03T06:00:48+0000", "slugs": [ "b2b-onsite-services" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "B2B Onsite Services", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "B2B Onsite Services", "copyright": null, "url": "https://images.prismic.io/medallia/b31c3a1e-0564-46c0-83d3-4fc4f49e746f_B2B_Onsite_Services.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Differentiate through Onsite Service Excellence", "spans": [] } ], "card_blurb": "Differentiate through onsite service excellence", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Identify and save at-risk accounts in real time", "spans": [] }, { "type": "list-item", "text": "Improve training, coaching, and field representative performance", "spans": [] }, { "type": "list-item", "text": "Reduce costs to serve", "spans": [] }, { "type": "list-item", "text": "Optimize field service processes based on direct customer feedback and outcomes", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Direct customer interactions are the foundation of B2B success, especially those driven by field teams servicing a customer onsite. And when delivered with professionalism and attention to detail, customer satisfaction soars.", "spans": [] }, { "type": "paragraph", "text": "B2B Onsite Service enables companies to drive improvement and customer satisfaction by managing experiences associated with service engagements. Field teams are provided with feedback along the servicing journey allowing them to assess scheduling, overall performance, and perceived competency and professionalism of field representatives.", "spans": [] }, { "type": "paragraph", "text": "In situations where recognition or coaching are recommended, role-based dashboards and workflows provide managers with data and insights to take actions in real-time. Account managers and executives also benefit from B2B Onsite Service by having more holistic account satisfaction views.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey template including key appointment and technician satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the technician and clear communications", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules and customizable templates for multi-channel survey outreach", "spans": [] }, { "type": "list-item", "text": "Notifications to alert team members of detractors, promoters or low driver satisfaction ratings and corresponding follow up workflows", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for COOs, regional operations leaders, operations managers, technicians, and admins", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1841 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/26261f22-653e-40a4-b821-b47523ead336_B2B-Onsite-Services-01.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 2447 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/c947bd25-517e-4dd6-b62b-ad5a9e55386a_B2B-Onsite-Services-02.png?auto=compress,format" } } } ], "meta_title": "B2B Onsite Services | CX Software Apps by Medallia", "meta_description": "Improve B2B customer satisfaction by managing client experiences associated with onsite service engagements and using the feedback to drive employee engagement.", "og_title": "B2B Onsite Services | CX Software Apps by Medallia", "og_description": "Improve B2B customer satisfaction by managing client experiences associated with onsite service engagements and using the feedback to drive employee engagement.", "twitter_title": "B2B Onsite Services | CX Software Apps by Medallia", "twitter_description": "Improve B2B customer satisfaction by managing client experiences associated with onsite service engagements and using the feedback to drive employee engagement.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "BX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_B2BOnsiteServices", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzGxxUAACQAkhLY", "uid": "jira", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzGxxUAACQAkhLY%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:17:14+0000", "last_publication_date": "2021-03-03T06:50:01+0000", "slugs": [ "jira" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Jira", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Jira", "copyright": null, "url": "https://images.prismic.io/medallia/c63d4071-0a6a-4bab-922b-85fbbc9a6173_Jira.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Connect Medallia and Jira to optimize issue resolution and share customer experience insights", "spans": [] } ], "card_blurb": "Optimize issue resolution and share experience insights", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Improved issue response times and success rates", "spans": [] }, { "type": "list-item", "text": "Increased operating efficiency by automating data interchange and workflows between Medallia and Jira", "spans": [] }, { "type": "list-item", "text": "Greater service center productivity, job satisfaction, and employee retention", "spans": [] }, { "type": "list-item", "text": "Improved cross-team collaboration", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Now you can manage customer experience using Jira and drive further action across your entire organization. Alerts from Medallia Experience Cloud create new issues in Jira, in real-time, so experience issues can be prioritized, triaged, and assigned to the correct team, and company-wide response deadlines and SLAs can be met. Issues reflect all relevant experience metadata including channel, product, and touchpoint so root causes can be uncovered by appropriate product owners.", "spans": [] }, { "type": "paragraph", "text": "Companies using Jira Service Desk can invite customers to provide feedback on whether their issues were adequately resolved, triggering automated outreach through Medallia. Subsequent low scores on issue resolution result in follow-up issues created in Jira.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Secure authentication from Medallia Experience Cloud to Atlassian Jira", "spans": [] }, { "type": "list-item", "text": "Real-time Jira issue creation from Medallia alerts", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1600, "height": 1000 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/69c14143-0100-4710-9e2c-d5c7a270f5f1_image1.png?auto=compress,format" } } } ], "meta_title": "Jira Integration | CX Software Apps by Medallia", "meta_description": "Automatically create new case alerts in Jira from Medallia Experience Cloud feedback, in real-time, so experience issues can be prioritized, triaged, and assigned to the correct team.", "og_title": "Jira Integration | CX Software Apps by Medallia", "og_description": "Automatically create new case alerts in Jira from Medallia Experience Cloud feedback, in real-time, so experience issues can be prioritized, triaged, and assigned to the correct team.", "twitter_title": "Jira Integration | CX Software Apps by Medallia", "twitter_description": "Automatically create new case alerts in Jira from Medallia Experience Cloud feedback, in real-time, so experience issues can be prioritized, triaged, and assigned to the correct team.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Jira", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByOeRUAACMAkSRi", "uid": "credit-union-experience-by-member-loyalty-group", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByOeRUAACMAkSRi%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:17:02+0000", "last_publication_date": "2021-03-03T06:11:06+0000", "slugs": [ "credit-union-experience-by-member-loyalty-group" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Credit Union Experience by Member Loyalty Group", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1401, "height": 1400 }, "alt": "Credit Union Experience by Member Loyalty Group", "copyright": null, "url": "https://images.prismic.io/medallia/38fbf2a3-5d63-4476-a68b-6c77f9677e64_MLG.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Measure and take action on real-time member feedback", "spans": [] } ], "card_blurb": "Measure actionable, real-time member feedback", "created_by": "Partner", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased member retention and loyalty", "spans": [] }, { "type": "list-item", "text": "Improved organizational efficiency", "spans": [] }, { "type": "list-item", "text": "Reduced employee turnover", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With Credit Union experience, you get everything you need to increase member loyalty and operational efficiency. Gather member feedback on an ongoing basis across all touchpoints. Assess key drivers of loyalty through quantitative and qualitative analysis. Enable teams and managers to take action in real time through member recovery. Empower the frontline to modify processes to directly improve the member experience.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Customized survey templates covering new member engagement, member relationship, contact center, branch visits, new products, and digital.", "spans": [] }, { "type": "list-item", "text": "Credit Union specific Text Analytics engine to rapidly assess open-ended survey comments and unstructured feedback.", "spans": [] }, { "type": "list-item", "text": "Real-time role based dashboards for executive, managers, department leaders, and frontline employees", "spans": [] }, { "type": "list-item", "text": "Notifications and alert workflows to close the inner and outer loop with members.", "spans": [] }, { "type": "list-item", "text": "Benchmarking data to compare your branch or department with others.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1407, "height": 953 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/62e80b39-991a-4700-9890-065da4065a81_Screen-Shot-2020-08-04-at-11.16.38-AM-1.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1423, "height": 1291 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/8c4f34fd-be38-4a89-8262-d8953fe62c5b_Screen-Shot-2020-08-04-at-11.17.37-AM-1.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1406, "height": 1100 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/2577a155-c0ab-4323-b976-19a76c295619_Screen-Shot-2020-08-04-at-11.19.40-AM-1.png?auto=compress,format" } } } ], "meta_title": "Credit Union Experience by Member Loyalty Group | Medallia Xchange", "meta_description": "Measure and action real-time member feedback", "og_title": "Credit Union Experience by Member Loyalty Group | Medallia Xchange", "og_description": "Measure and action real-time member feedback", "twitter_title": "Credit Union Experience by Member Loyalty Group | Medallia Xchange", "twitter_description": "Measure and action real-time member feedback", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xhchange_Partner.MLG", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByU-BUAACYAkUAd", "uid": "digital-modernization-for-federal-government", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByU-BUAACYAkUAd%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:44:42+0000", "last_publication_date": "2021-03-03T06:28:42+0000", "slugs": [ "digital-modernization-for-federal-government" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Digital Modernization for Federal Government", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Digital Modernization for Federal Government", "copyright": null, "url": "https://images.prismic.io/medallia/a49f79f9-58ff-4e0a-a60f-8ae4178c2e39_Quickstart_Federal_Micropulse_Digital_Modernization_xchange_icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Deliver the online experience your citizens and residents expect.", "spans": [] } ], "card_blurb": "Deliver the online experience your citizens and residents expect.", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Quickly identify customer pain points on your website with targeted intercept & always on direct feedback", "spans": [] }, { "type": "list-item", "text": "Gain AI-powered insights with sentiment analysis & actionable suggestions in customer comments", "spans": [] }, { "type": "list-item", "text": "Reduce customer frustration through optimized service choices", "spans": [] }, { "type": "list-item", "text": "Measure impact before, during, and after website optimizations via self-service & ad-hoc surveys", "spans": [] }, { "type": "list-item", "text": "Find the “why” behind user behavior that’s unclear based on analytics alone", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Customer Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Customer’s expectations of how they want to engage with government services continue to shift towards a preference for digital interactions. Agencies need to understand how their website meets customer needs — does it have the right information; is it easy to get what they need; is it easy to navigate? Customer feedback lets you know whether you’re delivering excellent experiences to support this digital transformation and reduce the cost to serve by maximizing channel shift and customer self-service.", "spans": [] }, { "type": "paragraph", "text": "The Digital Modernization Package allows you to collect feedback to prioritize improvements. As customers share their in-the-moment feedback, you can immediately identify pain points and fix them fast.   Whether inadequate content, broken workflows, or missing online support, organizations can gain clarity into the “why” behind online behaviors and deliver the best experiences for different consumer segments quickly.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "A pre-configured, all-in-one solution fully launched within days or weeks", "spans": [] }, { "type": "list-item", "text": "2 pre-built forms allowing both always-on and abandonment intercept feedback with the ability to add 2 more forms after project launches", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset employee and Covid-19 topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1692, "height": 1326 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/1e799e6d-8361-4525-8f62-152f8318d4a7_Digital.png?auto=compress,format" } } } ], "meta_title": "Digital Modernization for Federal Government | Medallia Xchange", "meta_description": "Deliver the online experience your citizens and residents expect", "og_title": "Digital Modernization for Federal Government | Medallia Xchange", "og_description": "Deliver the online experience your citizens and residents expect", "twitter_title": "Digital Modernization for Federal Government | Medallia Xchange", "twitter_description": "Deliver the online experience your citizens and residents expect", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_DigitalMod_FedGov", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByYRBUAACMAkU7K", "uid": "employee-moments", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByYRBUAACMAkU7K%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:58:48+0000", "last_publication_date": "2021-03-03T06:35:44+0000", "slugs": [ "employee-moments" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Employee Moments", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Employee Moments", "copyright": null, "url": "https://images.prismic.io/medallia/0570e714-c7ad-4db4-8a16-68ed867c3d5b_Employee_Journeys_Moments.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Manage experiences across the entire employee lifecycle: from talent acquisition to onboarding, training, development and separation", "spans": [] } ], "card_blurb": "Manage experiences across the entire employee lifecycle", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Resolve issues immediately with real-time dashboards, alerts, and workflows", "spans": [] }, { "type": "list-item", "text": "Improve employee happiness and productivity by listening to and acting on their feedback", "spans": [] }, { "type": "list-item", "text": "Inform and drive strategic priorities through the use of detailed employee feedback, specific to distinct lifecycle stages", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Employee Moments allows you to understand and adjust how individuals experience critical moments in their tenure at your company. Feedback collected at every stage of the employee lifecycle helps to inform and drive strategic priorities, starting with first impressions during recruiting and onboarding, through high value activities like training and development, and ultimately capturing sentiments and reactions during offboarding and separation. Embedded analytics quickly identifies and prioritizes opportunities for improvement, resulting in enhanced employee happiness, productivity and retention.", "spans": [] }, { "type": "paragraph", "text": "And with Medallia’s integrations with HRIS, ATS, and Collaboration platforms, existing employee workflows don’t need to be disrupted.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates for moments across an employee lifecycle including candidate experience, onboarding, training and offboarding", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules to prevent survey fatigue across moments", "spans": [] }, { "type": "list-item", "text": "Alerts, workflows and templates to facilitate employee recovery", "spans": [] }, { "type": "list-item", "text": "Real-time, role-based dashboards, customized to each level in the organization", "spans": [] }, { "type": "list-item", "text": "Ability to integrate with HRIS (e.g., Workday), ATS (e.g., Lever) and Collaboration (e.g., Slack) platforms", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1263 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/92b1f0a5-00b0-426a-945d-1b18378808fb_Employee-Journeys-and-Moments-01.png?auto=compress,format" } } } ], "meta_title": "Employee Moments | CX Software by Medallia", "meta_description": "Manage feedback from employee experiences at key touchpoints in the entire employee journey: from talent acquisition to onboarding, training, development and separation.", "og_title": "Employee Moments | CX Software by Medallia", "og_description": "Manage feedback from employee experiences at key touchpoints in the entire employee journey: from talent acquisition to onboarding, training, development and separation.", "twitter_title": "Employee Moments | CX Software by Medallia", "twitter_description": "Manage feedback from employee experiences at key touchpoints in the entire employee journey: from talent acquisition to onboarding, training, development and separation.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "EX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_EmployeeMoments", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzCDxUAACUAkf8z", "uid": "ex-surveys-via-sso", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzCDxUAACUAkf8z%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T03:57:05+0000", "last_publication_date": "2021-03-03T06:40:55+0000", "slugs": [ "ex-surveys-via-sso" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "EX Surveys via SSO", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "EX Surveys via SSO", "copyright": null, "url": "https://images.prismic.io/medallia/9eb2e1c5-a94d-4f47-9df4-b5a4eb086401_EX_Surveys_Via_SSO.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Survey employees who only have SSO login accounts", "spans": [] } ], "card_blurb": "Reach employees who don’t have corporate email accounts", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "paragraph", "text": "Reach your employees who don’t have corporate email addresses", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "paragraph", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Leverage your SSO infrastructure to route employees to their voice of employee surveys.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "SAML 2.0 integration with your Identity Provider (IdP)", "spans": [] }, { "type": "list-item", "text": "One survey to route through SAML 2.0 logins", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 339 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/34d2d7a2-64b9-44c8-ad29-e60fa3edf513_EX-Surveys-via-SSO-01.jpg?auto=compress,format" } } } ], "meta_title": "EX Surveys via SSO | CX Software Apps by Medallia", "meta_description": "Increase voice of the employee feedback data capture EX Surveys via SSO software implementation on Medallia Xchange.", "og_title": "EX Surveys via SSO | CX Software Apps by Medallia", "og_description": "Increase voice of the employee feedback data capture EX Surveys via SSO software implementation on Medallia Xchange.", "twitter_title": "EX Surveys via SSO | CX Software Apps by Medallia", "twitter_description": "Increase voice of the employee feedback data capture EX Surveys via SSO software implementation on Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "EX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_EmployeeSurveysSSO", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByL9xUAACQAkRn_", "uid": "contact-center-modernization-federal-government", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByL9xUAACQAkRn_%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:06:19+0000", "last_publication_date": "2021-03-03T06:07:20+0000", "slugs": [ "contact-center-modernization-federal-government" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Contact Center Modernization (Federal Government)", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Contact Center Modernization (Federal Government)", "copyright": null, "url": "https://images.prismic.io/medallia/2022b01a-0b17-4f2c-a79d-ea8b08cc91b4_Quickstart_Federal_Micropulse_Contact_Center_xchange_icon-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Modernize the contact center with real-time actionable feedback to improve operations and services.", "spans": [] } ], "card_blurb": "Modernize and improve the contact center with actionable feedback.", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increase contact center survey response rates to reach more of your customers", "spans": [] }, { "type": "list-item", "text": "Improve efficiency and effectiveness of contact center operations through better insights", "spans": [] }, { "type": "list-item", "text": "Enhance innovation leveraging voice open-end Sentiment and Text Analytics", "spans": [] }, { "type": "list-item", "text": "Drive organization strategy and impact by automatically extracting key learnings and understanding around customer experience from unstructured data", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Customer Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The contact center represents the most critical mission touchpoint for organizations to address the needs of customers and employees.  Organizations can seamlessly integrate contact center interaction and field service events into the Medallia GovCloud.  This provides real-time experience data, wider reach to customers, and more qualitative data to improve the customer experience to all the people it serves.", "spans": [] }, { "type": "paragraph", "text": "Medallia enables real-time insight, which can drive genuine significant improvement in the experiences of the public which you serve.  It also allows leaders and managers to coach and supports their contact center employees.  With Medallia, you’ll empower your contact center teams to consistently deliver the very best service and experience, even in the most complex and rapidly changing environments.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey template including key service representative satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the representative, and clear communications", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules and customizable templates for multi-channel outreach", "spans": [] }, { "type": "list-item", "text": "Alerts and workflows designed to prioritize the recovery of critical clients", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for COOs, service operations leaders, team leads, and frontline representatives", "spans": [] }, { "type": "list-item", "text": "Text Analytics across survey feedback with Contact Center and COVID pre-configured topics", "spans": [] }, { "type": "list-item", "text": "Optional: Text Analytics across other sources of contact center data", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 1326 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ca2ceea7-9beb-4e94-b45d-6d8952d7765b_Call-Center-Agent-Dashboard.png?auto=compress,format" } } } ], "meta_title": "Contact Center Modernization for Federal Government - Medallia Xchange", "meta_description": "Modernize the contact center with real-time actionable feedback to improve operations and services.", "og_title": "Contact Center Modernization for Federal Government - Medallia Xchange", "og_description": "Modernize the contact center with real-time actionable feedback to improve operations and services.", "twitter_title": "Contact Center Modernization for Federal Government - Medallia Xchange", "twitter_description": "Modernize the contact center with real-time actionable feedback to improve operations and services.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_ContactCenterMod.FedGov", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzHOBUAACQAkhTP", "uid": "loan-origination-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzHOBUAACQAkhTP%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:19:07+0000", "last_publication_date": "2021-03-03T06:51:28+0000", "slugs": [ "loan-origination-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Loan Origination Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Loan Origination Experience", "copyright": null, "url": "https://images.prismic.io/medallia/ef3c633c-c8fe-4400-a994-e2f27892d4b5_Loan_Origination_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Increase customer loyalty throughout the loan origination journey", "spans": [] } ], "card_blurb": "Increase loyalty throughout the loan origination journey", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased customer satisfaction and deepened loyalty", "spans": [] }, { "type": "list-item", "text": "Accelerated innovation by identifying process issues quicker", "spans": [] }, { "type": "list-item", "text": "Greater cross-functional collaboration by bringing the customer voice to all team-members", "spans": [] }, { "type": "list-item", "text": "Improved visibility across each stage of the loan origination journey", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Applying for and opening a loan is a moment of truth for customers that can deepen or destroy loyalty. Today, most loan origination journeys span multiple channels, touchpoints, and teams. Optimizing each stage of the journey, from research through closing, ensures that the loan origination experience is one that creates loyal customers.", "spans": [] }, { "type": "paragraph", "text": "Loan Origination Experience provides lenders with insight across all stages of the journey and across the teams involved in the origination process–including loan officers and operations teams. Pre-built alerts and workflows ensure that feedback is shared across the organization and is used to coach customer-facing team members, identify process issues in the back office, and recognize those individuals who go the extra mile for customers.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "End of journey survey template covering key touchpoints in the loan origination process", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules to prevent survey fatigue across customer touchpoints", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for loan officers, loan processors, managers, senior managers, executives, insights and closed loop feedback teams, and product owners", "spans": [] }, { "type": "list-item", "text": "Alerts, workflows, and response templates to facilitate customer recovery", "spans": [] }, { "type": "list-item", "text": "Reports to diagnose each stage of the journey", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 4706 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/c1039457-4250-4bd8-bc53-d151dbbb3be0_Loan-Origination-Experience-01.png?auto=compress,format" } } } ], "meta_title": "Loan Origination Experience | CX Software by Medallia", "meta_description": "Optimize the retail loans banking customer experience with a suite of client experience tools to manage workflows and gather feedback throughout the loan origination process.", "og_title": "Loan Origination Experience | CX Software by Medallia", "og_description": "Optimize the retail loans banking customer experience with a suite of client experience tools to manage workflows and gather feedback throughout the loan origination process.", "twitter_title": "Loan Origination Experience | CX Software by Medallia", "twitter_description": "Optimize the retail loans banking customer experience with a suite of client experience tools to manage workflows and gather feedback throughout the loan origination process.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_LoanOriginationExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YAduZRAAACMABKdq", "uid": "b2b-marketing", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YAduZRAAACMABKdq%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-01-19T23:42:31+0000", "last_publication_date": "2021-03-03T05:58:43+0000", "slugs": [ "b2b-marketing" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "B2B Marketing", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 244, "height": 244 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/b0ec34f5-00b3-4a89-a3b4-0d82aee13ae0_B2B_Marketing.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Engage prospects across channels, hone content, and improve pipeline", "spans": [] } ], "card_blurb": "Improve marketing effectiveness to drive pipeline", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased pipeline through better targeting", "spans": [] }, { "type": "list-item", "text": "Enhanced content effectiveness", "spans": [] }, { "type": "list-item", "text": "Improved conversion rates", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Online marketing continues to play an increasingly important role in B2B sales. With a proliferation of web, mobile, and social touchpoints, it has become crucial to engage prospects on their terms to deliver clear, cohesive messaging.", "spans": [] }, { "type": "paragraph", "text": "B2B Marketing from Medallia enables teams to gather feedback regarding content across all channels, target viewers at key moments of truth to request feedback, and surface insights in real time. Teams can recover prospects who provide negative feedback or who don’t convert, as well as perform root cause analysis by tagging and categorizing content issues.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "paragraph", "text": "Survey templates to guide feedback design at critical points in the content journey: from browse and search through review and conversion", "spans": [] }, { "type": "paragraph", "text": "Ability to deploy feedback mechanisms through always-on, intercept, embedded, in-app, or Digital Anywhere methods, utilizing industry-leading targeting capabilities", "spans": [] }, { "type": "paragraph", "text": "Ability to custom design forms to maximize customer usability, brand reflection, and response rates", "spans": [] }, { "type": "paragraph", "text": "Role-based reporting for the digital administrator and digital CX team, designed to surface insights and enable rapid issue categorization and follow-up", "spans": [] }, { "type": "paragraph", "text": "Alerts and workflows to auto-categorize higher volumes of digital feedback", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1252 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/61665d80-da15-4da4-868f-4043a1572c7c_B2B-Marketing-01.webp?auto=compress,format" } } } ], "meta_title": "B2B Marketing | CX Software Apps by Medallia", "meta_description": "Improve the effectiveness of your content and B2B marketing through prospect and customer engagement across channels to hone content, and drive B2B sales pipeline.", "og_title": "B2B Marketing | CX Software Apps by Medallia", "og_description": "Improve the effectiveness of your content and B2B marketing through prospect and customer engagement across channels to hone content, and drive B2B sales pipeline.", "twitter_title": "B2B Marketing | CX Software Apps by Medallia", "twitter_description": "Improve the effectiveness of your content and B2B marketing through prospect and customer engagement across channels to hone content, and drive B2B sales pipeline.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "BX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_B2BMarketing", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzLeBUAACMAkiWt", "uid": "medallia-for-google-reviews", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzLeBUAACMAkiWt%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:37:15+0000", "last_publication_date": "2021-03-03T06:56:40+0000", "slugs": [ "medallia-for-google-reviews" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for Google Reviews", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Medallia for Google Reviews", "copyright": null, "url": "https://images.prismic.io/medallia/c0f5e69d-bd6b-4cb3-8bff-abac2a9beda1_Medallia_For_Google_Reviews.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Monitor, analyze, respond to, and promote reviews on Google", "spans": [] } ], "card_blurb": "Manage Google reviews in Medallia", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Identify systemic issues through Google reviews and drive business improvements", "spans": [] }, { "type": "list-item", "text": "Recover at-risk customers found via Google", "spans": [] }, { "type": "list-item", "text": "Influence your online reputation and Google ratings", "spans": [] }, { "type": "list-item", "text": "Gain better online visibility for your locations and drive site traffic from Google", "spans": [] }, { "type": "list-item", "text": "Stay ahead of your rivals with competitive intelligence from Google reviews", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Managing and maintaining online reputation, as well as driving growth via online channels, is vital to business success. Medallia for Google Reviews automates review management and promotion for Google reviews directly within Medallia Experience Cloud.", "spans": [] }, { "type": "paragraph", "text": "Customer reviews, for all company locations, are automatically collected and combined with other customer feedback, all in one dashboard, streamlining customer understanding and the ability to respond effectively. Medallia also pulls in feedback from competitive properties at the local level to serve as a benchmark on how each location is doing in its specific locale.", "spans": [] }, { "type": "paragraph", "text": "Finally, Medallia provides the option for survey takers to promote their responses to Google upon survey completion, driving greater volume, higher frequency and a more balanced set of reviews on Google for every location.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Comprehensive view and rich analysis of local-level Google reviews within Medallia", "spans": [] }, { "type": "list-item", "text": "Ability to leverage Text Analytics on review comments to extract customer sentiment and key drivers of satisfaction and disappointment", "spans": [] }, { "type": "list-item", "text": "Alerts, workflow and closed-loop feedback to flag reviews based on scores, keywords, timing or other attributes defined by the user", "spans": [] }, { "type": "list-item", "text": "Ability to directly respond to Google reviews without leaving the Medallia dashboard", "spans": [] }, { "type": "list-item", "text": "Integrated widgets that prompt customers to leave feedback on Google from within a survey", "spans": [] }, { "type": "list-item", "text": "Role-based access and reporting that enables location managers to access social reporting and analytics specific to their property and corporate users to access review feedback and reporting across the organization", "spans": [] }, { "type": "list-item", "text": "Ability to benchmark and compare performance with competitors at the local level and read competitive reviews left on Google", "spans": [] }, { "type": "list-item", "text": "Ability to directly add location URLs for Google", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 4297 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/c3146aeb-e528-47f6-99f0-5cb152c7ed2d_Medallia-for-Google-Reviews-01.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 2548 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/92966de0-0e77-404e-899e-513fddfc9945_Medallia-for-Google-Reviews-02.png?auto=compress,format" } } } ], "meta_title": "Medallia for Google Reviews | CX Software by Medallia", "meta_description": "Respond to and manage all Google reviews from one social media review management dashboard; includes tools to promote and increase Google reviews via CX surveys.", "og_title": "Medallia for Google Reviews | CX Software by Medallia", "og_description": "Respond to and manage all Google reviews from one social media review management dashboard; includes tools to promote and increase Google reviews via CX surveys.", "twitter_title": "Medallia for Google Reviews | CX Software by Medallia", "twitter_description": "Respond to and manage all Google reviews from one social media review management dashboard; includes tools to promote and increase Google reviews via CX surveys.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Google", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByWlxUAACQAkUdT", "uid": "emergency-department-bpp", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByWlxUAACQAkUdT%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:51:38+0000", "last_publication_date": "2021-03-03T06:32:07+0000", "slugs": [ "emergency-department-experience-package" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Emergency Department Experience Package", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2084, "height": 2084 }, "alt": "Emergency Department Experience Package", "copyright": null, "url": "https://images.prismic.io/medallia/dc8e4e4f-878a-4103-a258-e91156f57bca_xchange_Icon_HC_ED.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Improve healthcare outcomes and utilization rates by capturing real-time emergency room experiences", "spans": [] } ], "card_blurb": "Understand how patients feel in the moment", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Resolve pain points faster by leveraging actionable patient feedback", "spans": [] }, { "type": "list-item", "text": "Improve healthcare outcomes by increasing emergency room utilization rates", "spans": [] }, { "type": "list-item", "text": "Enhance safety, responsiveness, and care delivery within emergency room departments", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With 30% of people avoiding or delaying medical care due to COVID-19 concerns1, treatable conditions are quickly becoming medical emergencies. Having the ability to capture patients’ feedback and respond to concerns for providing a safe and comfortable environment amidst the pandemic, health systems will be able to optimize emergency room utilization rates while improving healthcare outcomes.", "spans": [] }, { "type": "paragraph", "text": "To meet evolving patients’ needs, Medallia leveraged learnings from Patient Experience leaders to design an effective, high-touch emergency care experience program. The Emergency Department Experience Best Practice Package (BPP) targets patients at key moments to gather instant feedback across all channels, surface insights to the appropriate teams instantaneously, and provide recommended actions for a better patient experience.", "spans": [] }, { "type": "paragraph", "text": "1https://www.mayoclinic.org/diseases-conditions/coronavirus/in-depth/safe-emergency-care-during-covid-19/art-20487829", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates with recommended questions curated from Patient Experience leaders to guide feedback at critical points during the patient experience", "spans": [] }, { "type": "list-item", "text": "Ability to capture feedback through an always-on, intercept, embedded, in-app, or Digital Anywhere across an omni-channel journey", "spans": [] }, { "type": "list-item", "text": "Turn instantaneous feedback into action by identifying areas for improvement and leveraging insights for caregiver coaching opportunities", "spans": [] }, { "type": "list-item", "text": "Combine feedback with operational data (EMR data, staffing data) to create a 360-degree view of the patient. Optional integration with Epic.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1670, "height": 1254 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/dc734b35-3aa1-4111-b3e1-e8b573b59f18_Screen-Shot-2020-11-10-at-9.26.22-AM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2506, "height": 950 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/8a820f9a-329f-4964-95c7-019a4f6867a2_Screen-Shot-2020-11-10-at-1.29.20-PM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2184, "height": 918 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/1fcd9422-a824-4508-adb6-7305f0620c97_Screen-Shot-2020-11-10-at-9.27.02-AM.png?auto=compress,format" } } } ], "meta_title": "Emergency Department Best Practice Package | Medallia Xchange", "meta_description": "Improve healthcare outcomes and utilization rates by capturing real-time emergency room experiences", "og_title": "Emergency Department Best Practice Package | Medallia Xchange", "og_description": "Improve healthcare outcomes and utilization rates by capturing real-time emergency room experiences", "twitter_title": "Emergency Department Best Practice Package | Medallia Xchange", "twitter_description": "Improve healthcare outcomes and utilization rates by capturing real-time emergency room experiences", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_ED.BPP", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByQ7hUAACQAkS4n", "uid": "quickstart-digital-disruption", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByQ7hUAACQAkS4n%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:33:17+0000", "last_publication_date": "2021-03-03T06:26:49+0000", "slugs": [ "digital-disruption-quickstart" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Digital Disruption Quickstart", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Digital Disruption Quickstart", "copyright": null, "url": "https://images.prismic.io/medallia/f574f3a2-fa7c-494c-91c5-34dd8eeab0ec_Medallia_xchange_Quickstart_Digital_Disruption_1000x1000-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Deliver the online experiences your customers expect", "spans": [] } ], "card_blurb": "Deliver the online experiences your customers expect", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Spend time on the things that matter most with simple yet powerful analytics", "spans": [] }, { "type": "list-item", "text": "Improve customer satisfaction and conversion with excellent online experiences", "spans": [] }, { "type": "list-item", "text": "Reduce inbound calls and other support requests by offering helpful self-service content or more timely online chat or bot assistance", "spans": [] }, { "type": "list-item", "text": "Create more personalized web experiences based on customer-feedback defined segments and experience signals through Adobe Experience Platform Launch integration.", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "list-item", "text": "Quickstart Digital Disruption", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The massive consumer shift online means digital channels are often the primary way customers interact with your brand. Brands need to understand how their website meets customer needs — does it have the right information; is it easy to get what they need; is it easy to navigate? Customer feedback let’s you know whether you’re delivering excellent experiences in this digital-first moment.", "spans": [] }, { "type": "paragraph", "text": "The Digital Disruption Quickstart allows you to collect feedback to prioritize improvements. As customers share their in-the-moment feedback, you’ll be able to immediately identify pain points and fix them fast. ", "spans": [] }, { "type": "paragraph", "text": "Whether inadequate content, broken workflows, or missing online support, organizations will gain clarity into the “why” behind online behaviors and how to quickly deliver the best experiences for different consumer segments.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one digital solution which can be up and running as soon as 7 business days", "spans": [] }, { "type": "list-item", "text": "Choose 2 of 3 pre-built forms from an always-on, an abandonment intercept, or a general intercept with ability to add 2 more forms after project launch", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset topics for digital channels", "spans": [] }, { "type": "list-item", "text": "Suggested actions within customer comments to identify high-impact ideas for experience improvements", "spans": [] }, { "type": "list-item", "text": "With Adobe Experience Platform Launch, define experience-based segments and share feedback signals with Adobe Experience Cloud applications and 3rd-party solutions for more personalized, targeted campaigns.", "spans": [] }, { "type": "list-item", "text": "Digital self-service administration training and ongoing assistance support from specialized Medallia Digital Experts", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center Access", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 828 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/38372a85-7ab7-4f86-83fb-6371d2be0f71_Digital_Disruption_Screenshot_1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2130, "height": 1236 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/a3e5797c-9a3c-4aa1-9718-fb38cf3fc2fe_Digital_Disruption_Screenshot_2.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 826 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/5a9f6874-b9af-4274-900c-a8bdbac89dfd_Digital_Disruption_Screenshot_3.webp?auto=compress,format" } } } ], "meta_title": "Digital Disruption Quickstart | Medallia Xchange", "meta_description": "Prioritize experience optimizations to increase online activity completion", "og_title": "Digital Disruption Quickstart | Medallia Xchange", "og_description": "Prioritize experience optimizations to increase online activity completion", "twitter_title": "Digital Disruption Quickstart | Medallia Xchange", "twitter_description": "Prioritize experience optimizations to increase online activity completion", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Quickstart Digital Disruption", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Quickstart.Disruption", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzMmBUAACQAkimf", "uid": "medallia-for-salesforce", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzMmBUAACQAkimf%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:42:02+0000", "last_publication_date": "2021-03-03T06:58:13+0000", "slugs": [ "medallia-for-salesforce" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for Salesforce", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Medallia for Salesforce", "copyright": null, "url": "https://images.prismic.io/medallia/65f907b4-bd64-43ea-93bd-4f3d344c7d4f_Medallia_XM_For_Salesforce.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Combine CRM and CX to create a true 360-degree view of your account relationships", "spans": [] } ], "card_blurb": "Combine CX and CRM for enhanced account understanding", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased understanding and organizational alignment with your customers’ view of the account relationship", "spans": [] }, { "type": "list-item", "text": "Improved identification of key account advocates and detractors based on real-time feedback captured by account teams at key business moments (before renewal, product launch, QBR, etc.)", "spans": [] }, { "type": "list-item", "text": "Happier, more profitable customers driven by greater account visibility, deeper understanding of customer issues and needs, and improved response times", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Having a complete understanding of your account relationships requires a combination of operational, transactional and experience data. For many organizations this information is separated between their CRM and CX platforms, creating inefficient or even inaccurate account insights.", "spans": [] }, { "type": "paragraph", "text": "Medallia for Salesforce provides a pre-configured bi-directional integration with Salesforce Sales and Service Clouds to power combined customer data insights and drive closed-loop feedback actions.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Targeted invitation management -- add or remove key decision makers and influencers from the Salesforce Account record to control the Medallia invitation list for feedback campaigns", "spans": [] }, { "type": "list-item", "text": "Event-driven feedback management -- pre-built automation rules that automatically trigger invitations based on key events in Salesforce", "spans": [] }, { "type": "list-item", "text": "Push notifications -- alert account team members or executives through direct notifications in Salesforce, via Chatter, or through email when key stakeholders provide feedback", "spans": [] }, { "type": "list-item", "text": "Embedded experience insights -- provide Salesforce users with visualizations of aggregated results and individual feedback details accessible on the Account record, as well as through custom reports & dashboards", "spans": [] }, { "type": "list-item", "text": "Automated closed-loop feedback actions -- assign follow-up cases in Salesforce based on feedback response rules configured in Medallia", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2560, "height": 2560 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/9dc55549-0370-4576-96f2-43ede3b03223_Medallia-for-Salesforce-01.png?auto=compress,format" } } } ], "meta_title": "Medallia for Salesforce | CX Software Apps by Medallia", "meta_description": "Integrate NPS and satisfaciton data into Salesforce to irmpove account management and help power account expansion with Medallia for Salesforce.", "og_title": "Medallia for Salesforce | CX Software Apps by Medallia", "og_description": "Integrate NPS and satisfaciton data into Salesforce to irmpove account management and help power account expansion with Medallia for Salesforce.", "twitter_title": "Medallia for Salesforce | CX Software Apps by Medallia", "twitter_description": "Integrate NPS and satisfaciton data into Salesforce to irmpove account management and help power account expansion with Medallia for Salesforce.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Salesforce", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzEHRUAACMAkggj", "uid": "geographic-heatmap", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzEHRUAACMAkggj%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:10:06+0000", "last_publication_date": "2021-03-03T06:44:15+0000", "slugs": [ "geographic-heatmap" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Geographic Heatmap", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Geographic Heatmap", "copyright": null, "url": "https://images.prismic.io/medallia/132dc3fc-6491-471b-9b63-60b059f1f66c_Geographic_Heatmap.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Visualize selected score performances over standard or client-specific maps", "spans": [] } ], "card_blurb": "Visualize experience performance and scores", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Quickly analyze performance, and focus attention, based on visual, map-based comparisons", "spans": [] }, { "type": "list-item", "text": "Make geographic reporting relatable and drive engagement by leveraging your companies’ custom map regions and GIS data", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YBzEORUAACYAkghs", "type": "xchange_type", "tags": [], "slug": "component", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Component", "spans": [] } ], "search_slug": "component" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Geographic heatmaps allow companies to compare and contrast relative performance between different market regions on a map, at a glance. They provide executives and senior managers with a big-picture view of how different regions are performing and where to direct their focus.", "spans": [] }, { "type": "paragraph", "text": "With geographic heatmaps companies can visualize selected score performances over standard or client-specific maps.", "spans": [] }, { "type": "paragraph", "text": "Standard maps offerings include:", "spans": [] }, { "type": "list-item", "text": "A United States map with constituent states; and", "spans": [] }, { "type": "list-item", "text": "A world map with constituent countries", "spans": [] }, { "type": "paragraph", "text": "Client-specific maps can be created using regions specific to a customer’s business markets or non-geographic-based requirements.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1231 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/6df2a0e2-ad68-4ced-91c4-1d8ebe17fd4d_Geographic-Heat-Map-01.jpg?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1797 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/bf6e81bb-ce13-460b-89bd-7954cd166712_Geographic-Heat-Map-02.png?auto=compress,format" } } } ], "meta_title": "Geographic Heatmap | CX Software Apps by Medallia", "meta_description": "Visualize location-based experience performance and net promoter scores over standard or client-specific maps with our Geographic Heatmap on the Medallia Xchange.", "og_title": "Geographic Heatmap | CX Software Apps by Medallia", "og_description": "Visualize location-based experience performance and net promoter scores over standard or client-specific maps with our Geographic Heatmap on the Medallia Xchange.", "twitter_title": "Geographic Heatmap | CX Software Apps by Medallia", "twitter_description": "Visualize location-based experience performance and net promoter scores over standard or client-specific maps with our Geographic Heatmap on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_GeoHeatmap", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "X_jWZhAAALsyxDtq", "uid": "b2b-customer-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22X_jWZhAAALsyxDtq%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-01-08T22:04:22+0000", "last_publication_date": "2021-03-03T05:54:18+0000", "slugs": [ "b2b-customer-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "B2B Customer Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "B2B Customer Experience - Medallia Xchange", "copyright": null, "url": "https://images.prismic.io/medallia/b459c4f8-5533-401d-8c8e-eb0f96213b8e_B2B_Account_Experience-e1557959397551.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Drive retention, cross-sell, and upsell with a holistic understanding of the health of your accounts", "spans": [] } ], "card_blurb": "Understand the health of your accounts", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Identify and save at-risk accounts in real time", "spans": [] }, { "type": "list-item", "text": "Improve rep productivity and drive positive sales outcomes", "spans": [] }, { "type": "list-item", "text": "Foster true partnership relationships with your clients and channel partners", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "B2B client experiences are uniquely multifaceted; each client account is made up of a diverse group of stakeholders who interact with your brand across a variety of channels and touchpoints. B2B Customer Experience brings together feedback from the full range of stakeholders with key operational data and internal perspectives to provide a complete picture of each account’s health.", "spans": [] }, { "type": "paragraph", "text": "Account Managers get actionable intelligence in real time, with churn risk and upsell notifications on mobile, in Salesforce or other CRM systems, and wherever they work. Alerts and health scores draw on data ranging from customer verbatims to product usage to contract terms, turning disparate information into clear next steps.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates covering 10 key moments in an account’s lifecycle, from initial sale to annual review to renewal", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules for continuous and wave-based outreach", "spans": [] }, { "type": "list-item", "text": "Manager workflows for action planning and tailored coaching", "spans": [] }, { "type": "list-item", "text": "Real-time web and mobile dashboards for executives, regional and departmental leaders, account reps, and admins", "spans": [] }, { "type": "list-item", "text": "Integrations with CRM (e.g. Salesforce) and Collaboration (e.g. Slack) platforms", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1559 }, "alt": "B2B Account Experience Overview", "copyright": null, "url": "https://images.prismic.io/medallia/83415687-f06a-4c30-8f42-3b618e4e6856_B2B-Account-Experience-01.webp?auto=compress,format" } } } ], "meta_title": "B2B Customer Experience | CX Software by Medallia", "meta_description": "Drive customer retention, cross-sell, and upsell with a holistic understanding of client experiences and the health of your B2B accounts with our software apps.", "og_title": "B2B Customer Experience | CX Software by Medallia", "og_description": "Drive customer retention, cross-sell, and upsell with a holistic understanding of client experiences and the health of your B2B accounts with our software apps.", "twitter_title": "B2B Customer Experience | CX Software by Medallia", "twitter_description": "Drive customer retention, cross-sell, and upsell with a holistic understanding of client experiences and the health of your B2B accounts with our software apps.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "BX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_B2BCustomerExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByZGBUAACUAkVJp", "uid": "employee-services", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByZGBUAACUAkVJp%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T01:02:18+0000", "last_publication_date": "2021-03-03T06:37:26+0000", "slugs": [ "employee-services" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Employee Services", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Employee Services", "copyright": null, "url": "https://images.prismic.io/medallia/1808cb9f-76eb-4f90-9832-f860359b09aa_Employee_Services.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Turn every interaction into a great experience", "spans": [] } ], "card_blurb": "Make it easier for employees to get work done", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Automate the capture, analysis, and delivery of feedback related to service experiences and service functions", "spans": [] }, { "type": "list-item", "text": "Alert staff and managers with real-time feedback data so they can take immediate action to resolve issues", "spans": [] }, { "type": "list-item", "text": "Surface individual performance data alongside comparative benchmarks to highlight development and coaching opportunities", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "From HR and IT to workplace services, delivering a frictionless, omni-channel experience to employees in every transaction is top of mind. To do so, service teams need to understand effectiveness and support levels when it comes to designing workflows and programs that meet employee needs.", "spans": [] }, { "type": "paragraph", "text": "With Employee Services, internal services teams can prioritize actions within and across their delivery teams by providing real-time dashboards focused on impact to employee sentiment and satisfaction. Managers are also assisted with data and suggestions when looking to recognize, coach, and train individual team members, ultimately making it easier and more efficient for the employees they serve to get their work done.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates for common internal service management transaction types such as service requests or incidents", "spans": [] }, { "type": "list-item", "text": "Ability to integrate with common internal service management platforms, including ServiceNow, to trigger feedback invitations and manage subsequent cases", "spans": [] }, { "type": "list-item", "text": "Real-time, role-based dashboards for executives, service representatives, team leads, managers, and admins", "spans": [] }, { "type": "list-item", "text": "In-platform case management for root cause identification and resolution", "spans": [] }, { "type": "list-item", "text": "Alert workflows to route issues to appropriate team members of a service organization", "spans": [] }, { "type": "list-item", "text": "Integrations with HRIS (e.g. Workday) and Collaboration (e.g. Slack) platforms", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1323 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/fa2d0ed3-dcee-4d76-966b-9389e351ffac_Employee-Services-01.png?auto=compress,format" } } } ], "meta_title": "Employee Services | CX Software Apps by Medallia", "meta_description": "Supercharge your internal services department with enterprise feedback management tools that drive employee engagement and improve the employee experience.", "og_title": "Employee Services | CX Software Apps by Medallia", "og_description": "Supercharge your internal services department with enterprise feedback management tools that drive employee engagement and improve the employee experience.", "twitter_title": "Employee Services | CX Software Apps by Medallia", "twitter_description": "Supercharge your internal services department with enterprise feedback management tools that drive employee engagement and improve the employee experience.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "EX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_EmployeeServices", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzKVxUAACUAkiDf", "uid": "medallia-for-facebook-reviews", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzKVxUAACUAkiDf%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:32:26+0000", "last_publication_date": "2021-03-03T06:54:40+0000", "slugs": [ "medallia-for-facebook-reviews" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia for Facebook Reviews", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Medallia for Facebook Reviews", "copyright": null, "url": "https://images.prismic.io/medallia/0ea9e9b9-e1f4-409f-a39a-217983228170_Medallia_For_Facebook_Reviews.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Monitor, analyze, and respond to reviews posted on location-specific Facebook Pages", "spans": [] } ], "card_blurb": "Manage Facebook reviews in Medallia", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Identify systemic issues through Facebook Reviews and drive business improvements", "spans": [] }, { "type": "list-item", "text": "Recover at-risk customers found via Facebook", "spans": [] }, { "type": "list-item", "text": "Influence your online reputation and Facebook ratings", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "As Facebook Reviews is rapidly increasing in popularity as a review site of choice, brands need a scalable way to monitor, analyze and take action on Facebook reviews posted for every location. Medallia for Facebook Reviews automates review management directly within Medallia Experience Cloud.", "spans": [] }, { "type": "paragraph", "text": "Reviews, comments, and posts are automatically collected and combined with other customer feedback, all in one dashboard, streamlining customer understanding and the ability to respond effectively.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Comprehensive view and rich analysis of local-level Facebook Reviews within Medallia", "spans": [] }, { "type": "list-item", "text": "Ability to leverage Text Analytics on review comments to extract customer sentiment and key drivers of satisfaction and disappointment", "spans": [] }, { "type": "list-item", "text": "Alerts, workflow and closed-loop feedback to flag reviews based on scores, keywords, timing or other attributes defined by the user", "spans": [] }, { "type": "list-item", "text": "Ability to respond directly to Facebook Reviews from within the Medallia dashboard.", "spans": [] }, { "type": "list-item", "text": "Role-based access and reporting that enables location managers to access social reporting and analytics specific to their property and corporate users to access review feedback and reporting across the organization.", "spans": [] }, { "type": "list-item", "text": "Ability to directly add location-based Facebook URLs and easily authenticate", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 4297 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ba1095b8-4a84-4a92-8858-363dcb447a87_Medallia-for-Facebook-Reviews-01.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 2548 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/5e9f107d-8ffb-416e-9212-c1dad5f43b92_Medallia-for-Facebook-Reviews-02.png?auto=compress,format" } } } ], "meta_title": "Medallia for Facebook Reviews | CX Software by Medallia", "meta_description": "Manage reviews on Facebook via our platform integration which enables teams to review all customer feedback from a single social media review management dashboard.", "og_title": "Medallia for Facebook Reviews | CX Software by Medallia", "og_description": "Manage reviews on Facebook via our platform integration which enables teams to review all customer feedback from a single social media review management dashboard.", "twitter_title": "Medallia for Facebook Reviews | CX Software by Medallia", "twitter_description": "Manage reviews on Facebook via our platform integration which enables teams to review all customer feedback from a single social media review management dashboard.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Facebook", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByQkRUAACYAkSyK", "uid": "digital-banking-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByQkRUAACYAkSyK%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:25:58+0000", "last_publication_date": "2021-03-03T06:25:04+0000", "slugs": [ "digital-banking-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Digital Banking Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": "Digital Banking Experience", "copyright": null, "url": "https://images.prismic.io/medallia/4a4df6e7-8631-4623-b133-bd0030d83504_Digital_Banking_Experience.webp?auto=compress,format&rect=0,4,1993,1993&w=300&h=300" }, "intro": [ { "type": "paragraph", "text": "Optimize digital experiences to improve satisfaction and reduce customer effort", "spans": [] } ], "card_blurb": "Optimize digital experiences and customer satisfaction", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Reduced contact center inquiries by improving digital content and digital support resources", "spans": [] }, { "type": "list-item", "text": "Reduced transaction abandonment and increased lead conversion by proactively identifying and resolving issues", "spans": [] }, { "type": "list-item", "text": "Improved customer satisfaction by reducing customer effort", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Employee Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "With the majority of customer banking interactions happening in digital channels, getting the digital experience right is critical for banks. Banks are thinking ‘mobile-first’ and investing in digital capabilities. Digital Banking Experience helps banks make sure that their investments are delivering what the customer wants.", "spans": [] }, { "type": "paragraph", "text": "Supporting both digital and cross-functional teams – servicing, bankers and product managers – who rely on the digital channel to perform within a broader omnichannel experience, Digital Banking Experience helps teams quickly understand comprehensive digital journeys, recover customers who provide negative feedback, and perform root cause analysis by tagging and categorizing specific digital issues. This allows customers to complete the transactions they want with minimal effort, and reduces transaction volume in human channels.", "spans": [] }, { "type": "paragraph", "text": "Whether refining the experience on a self-service mobile app, simplifying an online portal, or designing a new financial education tool, continuously capturing actionable customer experience and feedback is critical to a successful digital strategy.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates that span the digital journey: learn, apply, onboard, and use", "spans": [] }, { "type": "list-item", "text": "Support for full flexibility in form design and targeting", "spans": [] }, { "type": "list-item", "text": "Mobile SDK for in-app survey deployment", "spans": [] }, { "type": "list-item", "text": "Digital Anywhere API for survey deployment and feedback analysis within connected devices", "spans": [] }, { "type": "list-item", "text": "Ability to integrate with web analytics, ticketing, chat, and session recording providers", "spans": [] }, { "type": "list-item", "text": "Role-based reporting for digital administrators and digital CX teams, designed to surface insights and enable rapid issue categorization and follow-up", "spans": [] }, { "type": "list-item", "text": "Alerts and workflows to auto-categorize high volumes of digital feedback", "spans": [] }, { "type": "list-item", "text": "Support for Text Analytics, with pre-built digital and banking topic sets", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 3191 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/c8a3e43f-23d3-4eea-95f3-15fe024c2982_Digital-Banking-Experience-01.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 3693 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4a595f14-262f-4d76-a813-263603faa6fe_Digital-Banking-Experience-02.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 500, "height": 776 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/2105a3f8-1315-4182-8741-3fc129fc16fc_P-C-Insurance-Digital-Experience-02-1-e1560202516125.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1389, "height": 1348 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/1217d5c6-14c4-4930-9364-3a058419bac6_P-C-Insurance-Digital-Experience-03-1.png?auto=compress,format" } } } ], "meta_title": "Digital Banking Experience | CX Software by Medallia", "meta_description": "Improve customer satisfaction scores and enhance the banking customer journey by integrating customer feedback into the digital product experience.", "og_title": "Digital Banking Experience | CX Software by Medallia", "og_description": "Improve customer satisfaction scores and enhance the banking customer journey by integrating customer feedback into the digital product experience.", "twitter_title": "Digital Banking Experience | CX Software by Medallia", "twitter_description": "Improve customer satisfaction scores and enhance the banking customer journey by integrating customer feedback into the digital product experience.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_DigitalBankingExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByIfhUAACQAkQqI", "uid": "closed-loop-service-experience-for-salesforce", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByIfhUAACQAkQqI%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-04T23:53:41+0000", "last_publication_date": "2021-03-03T06:05:01+0000", "slugs": [ "closed-loop-service-experience-for-salesforce" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Closed Loop Service Experience for Salesforce", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Closed Loop Service Experience for Salesforce", "copyright": null, "url": "https://images.prismic.io/medallia/65f907b4-bd64-43ea-93bd-4f3d344c7d4f_Medallia_XM_For_Salesforce.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Drive a customer centric culture in your Contact Center and personalize and contextualize every service interaction", "spans": [] } ], "card_blurb": "Closed Loop Service Experience for Salesforce", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "list-item", "text": "Operationalize the voice of the customer", "spans": [] }, { "type": "list-item", "text": "Drive operational efficiencies and innovation", "spans": [] }, { "type": "list-item", "text": "Drive a customer centric culture in your contact center", "spans": [] }, { "type": "list-item", "text": "Personalize and contextualize every service interaction", "spans": [] }, { "type": "list-item", "text": "Improve your agents’ 360-degree view of the customer with the customers voice at their fingertips to make sure the customer’s perspective is at the center of every interaction", "spans": [] }, { "type": "list-item", "text": "Save customers who are at risk of churning", "spans": [] }, { "type": "heading5", "text": "LICENSE REQUIREMENTS", "spans": [] }, { "type": "list-item", "text": "Salesforce Service Cloud", "spans": [] }, { "type": "heading5", "text": "LANGUAGES", "spans": [] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpWxAAACIAYxBM", "type": "xchange_industry", "tags": [], "slug": "banking", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Banking", "spans": [] } ], "search_slug": "banking" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LosRAAACUAYw08", "type": "xchange_industry", "tags": [], "slug": "logistics", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Logistics", "spans": [] } ], "search_slug": "logistics" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoZxAAACQAYwvq", "type": "xchange_industry", "tags": [], "slug": "telco", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Telco", "spans": [] } ], "search_slug": "telco" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Frontline workers are often the only human interaction a company has with their customers, which makes them a secret weapon when it comes to delivering on brand experience, identifying trending issues, recovering customers, and even driving new business. With Medallia’s Closed Loop Service Experience for Salesforce, the outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive customer loyalty, and improve business outcomes while maximizing your investment in the Salesforce platform by improving training, coaching, and agent performance.", "spans": [] }, { "type": "paragraph", "text": "Agents have access to all feedback from the customer while working every case in Service Cloud, enabling them to tailor each experience and proactively meet the customers’ needs.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "paragraph", "text": "Event-driven feedback management", "spans": [] }, { "type": "paragraph", "text": "Embedded Voice of the Customer in the 360-degree view of the contact and account", "spans": [] }, { "type": "paragraph", "text": "Automated inner closed loop feedback actions", "spans": [] }, { "type": "paragraph", "text": "Embedded experience insights", "spans": [] }, { "type": "paragraph", "text": "Text Analytics for actionable insights into what customers are talking about", "spans": [] }, { "type": "paragraph", "text": "Bi-Directional integration with Salesforce Service Cloud for outer closed loop feedback actions", "spans": [] } ] } } ], "meta_title": "Closed Loop Service Experience for Salesforce | Medallia Xchange", "meta_description": "Drive a customer centric culture in your Contact Center and personalize and contextualize every service interaction", "og_title": "Closed Loop Service Experience for Salesforce | Medallia Xchange", "og_description": "Drive a customer centric culture in your Contact Center and personalize and contextualize every service interaction", "twitter_title": "Closed Loop Service Experience for Salesforce | Medallia Xchange", "twitter_description": "Drive a customer centric culture in your Contact Center and personalize and contextualize every service interaction", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_CLS.Salesforce", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YByM1hUAACQAkR2J", "uid": "contentsquare", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YByM1hUAACQAkR2J%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T00:12:49+0000", "last_publication_date": "2021-03-03T06:09:02+0000", "slugs": [ "contentsquare" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Contentsquare", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Contentsquare", "copyright": null, "url": "https://images.prismic.io/medallia/4eb6cf21-f588-4c76-9650-89d1dec1e4fd_ContentSquare.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Contentsquare empowers brands to build better digital experiences.", "spans": [] } ], "card_blurb": "Contentsquare empowers brands to build better digital experiences.", "created_by": "Medallia", "price": "No cost for existing clients", "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "See individual experiences and understand quickly what went wrong", "spans": [] }, { "type": "list-item", "text": "Quantify how often issues are occurring and prioritize high-impact issues", "spans": [] }, { "type": "list-item", "text": "Empower your entire team to take action from feedback - marketing, IT, executive, etc.", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Contentsquare Session Replay", "spans": [] }, { "type": "list-item", "text": "Medallia Digital", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Japanese", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoeBAAACQAYww-", "type": "xchange_industry", "tags": [], "slug": "technology", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Technology", "spans": [] } ], "search_slug": "technology" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Contentsquare’s two-way integration with Medallia adds a visual layer to your Voice of Customer analysis, making customers’ feedback actionable by understanding real customer behavior and visualizing through session replay and Contentsquare’s suite of advanced  analytics tools.", "spans": [] }, { "type": "paragraph", "text": "With an in-depth look at the behavior and in-page experience of these visitors, you can pinpoint specific website elements that cause customer struggle and take action faster to optimize customer experience.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Link directly from the Medallia “Feedback Data” to Contentsquare session replay", "spans": [] }, { "type": "list-item", "text": "Import segments from Medallia into Contentsquare to enhance behavioral analysis from the Contentsquare platform", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1177 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/59869667-b774-4831-8c99-159156bb0fb3_contentsquare-screenshot.jpg?auto=compress,format" } } } ], "meta_title": "Contentsquare on Medallia Xchange", "meta_description": "Empower brands to build better digital experiences with Contentsquare on the Medallia Xchange", "og_title": "Contentsquare on Medallia Xchange", "og_description": "Empower brands to build better digital experiences with Contentsquare on the Medallia Xchange", "twitter_title": "Contentsquare on Medallia Xchange", "twitter_description": "Empower brands to build better digital experiences with Contentsquare on the Medallia Xchange", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Contentsquare", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzFuBUAACYAkg5M", "uid": "government-workplace-solution-state-and-local", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzFuBUAACYAkg5M%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:12:43+0000", "last_publication_date": "2021-03-03T06:48:02+0000", "slugs": [ "government-workplace-solution-state-and-local" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Government Workplace Solution (State and Local)", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 300, "height": 300 }, "alt": "Government Workplace Solution (State and Local)", "copyright": null, "url": "https://images.prismic.io/medallia/5f804e9d-758c-44ef-bd61-aca7f38f787d_GWS_Xchange-1.webp?auto=compress,format&rect=0,2,996,996&w=300&h=300" }, "intro": [ { "type": "paragraph", "text": "Stay connected to Government employees during times of rapid change", "spans": [] } ], "card_blurb": "Stay connected to Government employees during times of rapid change", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your employees by making it easy to gather in-the-moment feedback.", "spans": [] }, { "type": "list-item", "text": "Capturing employees feedback in helping to innovate and evolve the policies, processes, and technologies needed to improve mission success.", "spans": [] }, { "type": "list-item", "text": "Understand how shifts in mission requirements are impacting employee sentiment.", "spans": [] }, { "type": "list-item", "text": "Power better experience at work by taking action on identified trends and challenges.", "spans": [] }, { "type": "list-item", "text": "Reduce repeat visits, due to lack of information or education around processes.", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across all locations using insights into which locations are excelling and which need additional coaching.", "spans": [] }, { "type": "list-item", "text": "Enhance decision making related to modes of service delivery, staffing, and customer SLAs.", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The Future of Work has transformed into the Present of Work with unprecedented speed, causing the workplace to be reinvented in real-time. The need for leaders and managers to understand the needs of their employees are even more critical in this dynamic time of change. To keep up with the rapidly evolving needs of your employees, be it in a remote or office environment, you need an easy-to-deploy, easy-to-use solution that captures continuous and actionable employee feedback.", "spans": [] }, { "type": "paragraph", "text": "Work life has transformed into a new reality with unprecedented speed, forcing leaders and managers to work closely with their employees to evolve the workplace in real-time. To keep up with the rapidly evolving needs of your employees, whether a remote or office environment, an easy-to-deploy, easy-to-use solution that captures actionable employee feedback is needed.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Government Workplace solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time and how you should best respond. Your employees will feel empowered when they can share their feedback their way – via text, voice or video – with an ‘always on’ survey. They’ll know their voices are heard when meaningful action is taken on workplace issues surfaced by Medallia’s powerful AI platform. You will earn their trust and keep them engaged through seamless two-way communication to support the culture needed for greatest success. The agencies that take care of their employees today will be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one employee communication solution that can be up and running within days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "One (feedless or feeded) survey with three preconfigured questions- expertly designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow capability to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Five different solutions to choose from including ‘Return to Workplace’ and ‘Employee Recognition’", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via voice or video with embedded LivingLens technology", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset employee and Covid-19 topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] }, { "type": "list-item", "text": "Mobile capability", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 1069 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/6b848ef0-41f1-477b-b7f3-f72f2c71d4d9_RETURN-TO-WF-1.png?auto=compress,format" } } } ], "meta_title": "Government Workplace Solution (State and Local) | Medallia Xchange", "meta_description": "Quick start solutions to stay connected to Government employees during times of rapid change", "og_title": "Government Workplace Solution (State and Local) | Medallia Xchange", "og_description": "Quick start solutions to stay connected to Government employees during times of rapid change", "twitter_title": "Government Workplace Solution (State and Local) | Medallia Xchange", "twitter_description": "Quick start solutions to stay connected to Government employees during times of rapid change", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.GWS", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBz9sBUAACQAkvwu", "uid": "quickstart-public-safety-and-service-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBz9sBUAACQAkvwu%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:11:30+0000", "last_publication_date": "2021-03-03T08:20:40+0000", "slugs": [ "quickstart-public-safety-and-service-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Public Safety and Service Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Public Safety and Service Experience", "copyright": null, "url": "https://images.prismic.io/medallia/71fa6e3a-d439-4813-aff8-0253a92a1c71_Quickstart_Citizen_Micropulse_Public_Safety_xchange_icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Understand in person and e-services experiences in real-time", "spans": [] } ], "card_blurb": "Capture in the moment video, audio or text feedback", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your customers by making it easy to gather feedback", "spans": [] }, { "type": "list-item", "text": "Get more in-depth context to resolve customer pain points and issues faster", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across the entire customer journey", "spans": [] }, { "type": "list-item", "text": "Improve customer acquisition and retention", "spans": [] }, { "type": "list-item", "text": "Build long-term customer loyalty and lifetime value", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Staying connected with residents in today’s digital world has been challenging. The current environment, coupled with changing resident expectations, has dramatically accelerated the use of interactive communication channels, such as video and text.", "spans": [] }, { "type": "paragraph", "text": "How departments engage with the residents today will aid in building trust for today and in the future. That’s why departments need to demonstrate their ability to respond to the residents’ needs quickly.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Public Safety and Service solution combines speed with ease and intelligence to bring you the clearest picture of how your residents are doing in the moment. By giving them the flexibility to provide feedback via video, audio, and text, you will be able to capture more meaningful and actionable residents’ insights. With a simple and intuitive dashboard, you’ll be able to harness immediate and invaluable insights to understand the residents’ needs and deliver the very best care, benefits, and services they deserve.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator LicenseUnlimited surveys", "spans": [] }, { "type": "list-item", "text": "Up to 10 users", "spans": [] }, { "type": "list-item", "text": "One Feeded OR feedless web survey with manual upload file limited to ~17 fields", "spans": [] }, { "type": "list-item", "text": "Admin Suite access for user management only", "spans": [] }, { "type": "list-item", "text": "One pre-configured user role with pre-defined reporting", "spans": [] }, { "type": "list-item", "text": "Text Analytics (with approx 15 pre-built topics)", "spans": [] }, { "type": "list-item", "text": "One static unit", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center access", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 1074 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/be5f60a0-024b-41a4-836c-c12974365139_public-safety-Xchange.png?auto=compress,format" } } } ], "meta_title": "Quickstart Public Safety and Service Experience | Medallia Xchange", "meta_description": "Understand in person and e-services experiences in real-time", "og_title": "Quickstart Public Safety and Service Experience | Medallia Xchange", "og_description": "Understand in person and e-services experiences in real-time", "twitter_title": "Quickstart Public Safety and Service Experience | Medallia Xchange", "twitter_description": "Understand in person and e-services experiences in real-time", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Quickstart Public Safety and Communication Collaboration", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.PublicSafety", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0HwRUAACYAkylB", "uid": "service-experience-quickstart-for-servicenow-csm", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0HwRUAACYAkylB%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:54:28+0000", "last_publication_date": "2021-03-03T08:47:07+0000", "slugs": [ "service-experience-quickstart-for-servicenow-csm" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Service Experience Quickstart for ServiceNow CSM", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Service Experience Quickstart for ServiceNow CSM", "copyright": null, "url": "https://images.prismic.io/medallia/ef18fe7e-c4ca-463e-82d6-ca191b58434a_Service_Experience_Quickstart_xchange_icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Get actionable feedback after every service interaction to drive higher customer satisfaction and improve agent experiences.", "spans": [] } ], "card_blurb": "Get actionable customer feedback after every service interaction", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Drive higher customer satisfaction by leveraging actionable feedback captured after every case closure", "spans": [] }, { "type": "list-item", "text": "Reduce cost to serve using customer service feedback to enhance self-service", "spans": [] }, { "type": "list-item", "text": "Improve agent effectiveness using feedback insights from every customer interaction", "spans": [] }, { "type": "list-item", "text": "Accelerate time to value by launching within days without the need for IT support", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "list-item", "text": "One Navigator License", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "“Better customer service is directly correlated with overall revenue and organizational health”, according to a McKinsey research report. Are you delivering the service experience your customers expect?", "spans": [] }, { "type": "paragraph", "text": "The Service Experience Quickstart by Medallia enables organizations leveraging ServiceNow Customer Service Management (CSM) to optimize their customer workflows. By capturing customer feedback via video, audio, or text after every case closure, organizations gain a clearer picture of how their customers are doing in-the-moment and can take immediate action to improve experiences.", "spans": [] }, { "type": "paragraph", "text": "With Medallia’s real-time feedback capture and AI-powered text-analytics, account, operations, and customer service teams can accelerate support issue identification, reduce recurring case volume, and increase customer satisfaction with better agent experiences.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "A pre-configured solution that seamlessly integrates with ServiceNow CSM", "spans": [] }, { "type": "list-item", "text": "One-way integration from ServiceNow Customer Success Management to Medallia", "spans": [] }, { "type": "list-item", "text": "One feeded email-to-web survey with two pre-built questions", "spans": [] }, { "type": "list-item", "text": "Add additional questions with one click through AskNow", "spans": [] }, { "type": "list-item", "text": "Advanced audio and video feedback capabilities powered by LivingLens", "spans": [] }, { "type": "list-item", "text": "Text Analytics with a choice of one Starter Topic Set, up to 125k responses", "spans": [] }, { "type": "list-item", "text": "Integrated, real-time dashboard", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center access", "spans": [] }, { "type": "paragraph", "text": "“The Care of One - Hyperpersonalization of customer care”, Mckinsey & Company, June 2020.", "spans": [ { "start": 1, "end": 56, "type": "em" }, { "start": 59, "end": 77, "type": "hyperlink", "data": { "link_type": "Web", "url": "https://www.mckinsey.com/business-functions/operations/our-insights/the-care-of-one-hyperpersonalization-of-customer-care", "target": "_blank" } } ] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1084, "height": 763 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/aa4a4ba4-2e18-4655-852a-b98dc8f74802_ServiceNow-case-screen.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1008, "height": 752 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/b72fc341-af57-4ce3-ad55-8d28966a7fb0_Theme-Explorer-for-ServiceNow-Quickstart.png?auto=compress,format" } } } ], "meta_title": "Service Experience Quickstart for ServiceNow CSM | Medallia Xchange", "meta_description": "Get actionable feedback after every service interaction to drive higher customer satisfaction and improve agent experiences.", "og_title": "Service Experience Quickstart for ServiceNow CSM | Medallia Xchange", "og_description": "Get actionable feedback after every service interaction to drive higher customer satisfaction and improve agent experiences.", "twitter_title": "Service Experience Quickstart for ServiceNow CSM | Medallia Xchange", "twitter_description": "Get actionable feedback after every service interaction to drive higher customer satisfaction and improve agent experiences.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.ServiceExperience", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzPaRUAACYAkjQv", "uid": "medallia-telemedicine-suite", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzPaRUAACYAkjQv%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T04:54:21+0000", "last_publication_date": "2021-03-03T07:04:37+0000", "slugs": [ "medallia-telemedicine-suite" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Medallia Telemedicine Suite", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Medallia Telemedicine Suite", "copyright": null, "url": "https://images.prismic.io/medallia/8456a2a9-822b-4a2b-b897-5a0674ff4ce8_Telemedicine_suite_Xchange_Icon-1.jpg?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Streamline and enhance telehealth delivery and collect insights to improve the patient experience", "spans": [] } ], "card_blurb": "Deliver world class telemedicine experience", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Address the fastest growing and most critical delivery service for healthcare systems today", "spans": [] }, { "type": "list-item", "text": "Enhance the overall patient experience by optimizing and streamlining your telehealth services", "spans": [] }, { "type": "list-item", "text": "Reduce patient wait times by providing physicians the ability to quickly diagnose symptoms remotely", "spans": [] }, { "type": "list-item", "text": "Better understand patient needs by capturing real-time feedback and identifying emerging themes and trends with the use of AI and machine learning", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "paragraph", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Rising expectations for delivering a better patient experience in healthcare couldn’t be greater than they are today. Based on a recent survey, 59% of patients are more likely to use telehealth services now than in the past and 36% are willing to switch physicians in order to have access to virtual care.", "spans": [] }, { "type": "paragraph", "text": "As the demand for telehealth grows, healthcare providers are navigating uncharted waters with the use of phone consultations, live telehealth visits or recorded video visits. Medallia’s Telemedicine Solution helps health systems increase access to care, streamline care across the entire delivery system and understand how patients feel about their new healthcare journeys.", "spans": [] }, { "type": "paragraph", "text": "Our video and SMS capabilities allow patients to safely and securely schedule appointments, record and share their symptoms for quick diagnosis and provide feedback on their experience. By capturing real-time feedback from telehealth visits, healthcare providers can enhance the patient experience and deliver optimal care.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "A video communication platform allowing patients to record videos that are automatically analyzed using machine learning to prioritize high-risk patients, alert providers for further review to determine appropriate care, and give patients an opportunity to leave feedback throughout the process.", "spans": [] }, { "type": "list-item", "text": "Contactless SMS communications to safely and securely schedule appointments and quickly diagnose symptoms remotely.", "spans": [] }, { "type": "list-item", "text": "Real-time feedback mechanism on patient experiences throughout the entire telehealth patient journey.", "spans": [] }, { "type": "list-item", "text": "The ability to identify themes and trends across the entire patient population with the use of AI and machine learning.", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1336, "height": 740 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/628adae1-54a1-48d3-8396-42d9049f1724_Screen-Shot-2020-06-11-at-5.18.08-PM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 874, "height": 712 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/bb4e331b-f076-4958-9d71-7a20f4ce4333_Screen-Shot-2020-06-11-at-5.18.43-PM.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1196, "height": 690 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/a88d2834-f942-48a5-8d41-bddeae88274c_Screen-Shot-2020-06-11-at-5.18.18-PM.png?auto=compress,format" } } } ], "meta_title": "Medallia Telemedecine Suite | Medallia Xchange", "meta_description": "Video and SMS capabilities allow patients to securely schedule appointments, record and share their symptoms for diagnosis and provide feedback on experiences.", "og_title": "Medallia Telemedecine Suite | Medallia Xchange", "og_description": "Video and SMS capabilities allow patients to securely schedule appointments, record and share their symptoms for diagnosis and provide feedback on experiences.", "twitter_title": "Medallia Telemedecine Suite | Medallia Xchange", "twitter_description": "Video and SMS capabilities allow patients to securely schedule appointments, record and share their symptoms for diagnosis and provide feedback on experiences.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": null, "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Telemedecine", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBze_hUAACMAknhc", "uid": "quickstart-customer-micropulse", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBze_hUAACMAknhc%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T06:00:32+0000", "last_publication_date": "2021-03-03T07:25:02+0000", "slugs": [ "quickstart-customer-micropulse" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Customer Micropulse", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Customer Micropulse", "copyright": null, "url": "https://images.prismic.io/medallia/c30511e2-4c40-4f0a-8cb0-6a84ed31b422_Quickstart_Consumer_Micropulse-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Capture in the moment video, audio or text feedback", "spans": [] } ], "card_blurb": "Stay Connected with a simple two-question survey", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your customers by making it easy to gather feedback", "spans": [] }, { "type": "list-item", "text": "Get more in-depth context to resolve customer pain points and issues faster", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across the entire customer journey", "spans": [] }, { "type": "list-item", "text": "Improve customer acquisition and retention", "spans": [] }, { "type": "list-item", "text": "Build long-term customer loyalty and lifetime value", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Customer Micropulse", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] }, { "type": "list-item", "text": "French", "spans": [] }, { "type": "list-item", "text": "German", "spans": [] }, { "type": "list-item", "text": "Spanish", "spans": [] }, { "type": "list-item", "text": "Italian", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Staying connected with customers in today’s digital world has been challenging. The current environment coupled with changing customer expectations have dramatically accelerated the use of interactive communication vehicles, such as video and text.", "spans": [] }, { "type": "paragraph", "text": "How organizations engage with their customers today will impact consumer buying behavior tomorrow. That’s why organizations need to demonstrate their ability to quickly respond to their customers’ needs.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Customer Micropulse solution combines speed with ease and intelligence to bring you the clearest picture of how your customers are doing in the moment. By giving your customers the flexibility to provide feedback via video, audio and text, you will be able to capture more meaningful and actionable customer insights. With a simple and intuitive dashboard, you’ll be able to harness immediate and invaluable insights to understand how your customers are feeling to deliver them the experience they deserve.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator License", "spans": [] }, { "type": "list-item", "text": "Unlimited surveys", "spans": [] }, { "type": "list-item", "text": "Up to 10 users", "spans": [] }, { "type": "list-item", "text": "One Feeded OR feedless web survey with manual upload file limited to ~17 fields", "spans": [] }, { "type": "list-item", "text": "Admin Suite access for user management only", "spans": [] }, { "type": "list-item", "text": "One pre-configured user role with pre-defined reporting", "spans": [] }, { "type": "list-item", "text": "Text Analytics (with approx 15 pre-built topics)", "spans": [] }, { "type": "list-item", "text": "One static unit", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center access", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 784, "height": 436 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/ced55432-1132-4393-9af6-5257c06c2b73_Screen-Shot-2020-05-06-at-1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 1162 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/7af3230c-bc26-41eb-8536-2f65475d8335_topic-explorer.png?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1594, "height": 770 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/fe45cbac-a128-4788-950d-e8ae0e9e7f64_Bar-chart.png?auto=compress,format" } } } ], "meta_title": "Quickstart Customer Micropulse | Medallia Xchange", "meta_description": "Capture in the moment video, audio or text feedback", "og_title": "Quickstart Customer Micropulse | Medallia Xchange", "og_description": "Capture in the moment video, audio or text feedback", "twitter_title": "Quickstart Customer Micropulse | Medallia Xchange", "twitter_description": "Capture in the moment video, audio or text feedback", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "Quickstart Customer Micropulse", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.CustomerMicropulse", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzgsRUAACMAkn_h", "uid": "quickstart-department-of-motor-vehicles-dmv-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzgsRUAACMAkn_h%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T06:07:51+0000", "last_publication_date": "2021-03-03T08:15:05+0000", "slugs": [ "quickstart-department-of-motor-vehicles-dmv-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Department of Motor Vehicles (DMV) Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Department of Motor Vehicles (DMV) Experience", "copyright": null, "url": "https://images.prismic.io/medallia/71183941-ad0d-43bb-9b9b-de46251fa1a2_DMV_Xchange-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Understand in person and e-services experiences in real-time", "spans": [] } ], "card_blurb": null, "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Drive multi-channel service behaviors and decreased frustration by eliminating friction throughout the customer experience.", "spans": [] }, { "type": "list-item", "text": "Reduce repeat visits, due to lack of information or education around processes.", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across all locations using insights into which locations are excelling and which need additional coaching/", "spans": [] }, { "type": "list-item", "text": "Enhance decision making related to modes of service delivery, staffing, and customer SLAs.", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "COVID-19 has resulted in an increased desire and use of e-Services, which has led to a new opportunity for effective fulfillment experiences that deliver online services in a timely manner. To optimize new methods of delivering services, ranging from online drivers license renewals to Vehicle Emissions Inspection Program (VEIP) Testing kiosks, agencies need an easy-to-deploy, easy-to-use solution that captures actionable customer feedback.\n \nThe Quickstart Department of Motor Vehicles (DMV) solution combines speed and intelligence to bring you the clearest picture of your customer’s DMV experience and ways to ideas to improve it. Your customers will feel empowered when they can share their feedback their way – via text, audio, or video – with a three-to-five question survey initiated after every transaction. They’ll know their voices count when you take meaningful action around emerging trends and critical issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. The agencies that meet customers’ needs today will exceed their mission tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Pre-configured, all-in-one solution that can be up and running within 5 - 10 business days without any IT support required on your end", "spans": [] }, { "type": "list-item", "text": "One (feedless or feeded) post-transactional survey with three-to-five preconfigured questions- expertly designed to provide maximum insight while requiring minimal effort", "spans": [] }, { "type": "list-item", "text": "AskNow to add additional questions with one click", "spans": [] }, { "type": "list-item", "text": "Option to provide feedback via audio or video with embedded Medallia LivingLens technology", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset industry specific, fulfillment topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 988 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/b3b79539-18e2-4ca5-83c2-484be9f93005_New-DMV-1.png?auto=compress,format" } } } ], "meta_title": "Quickstart DMV Experience | Medallia Xchange", "meta_description": "Quick start solutiosn to understand in person and e-services experiences in real-time", "og_title": "Quickstart DMV Experience | Medallia Xchange", "og_description": "Quick start solutiosn to understand in person and e-services experiences in real-time", "twitter_title": "Quickstart DMV Experience | Medallia Xchange", "twitter_description": "Quick start solutiosn to understand in person and e-services experiences in real-time", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.DMV", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBz-7RUAACMAkwGu", "uid": "quickstart-veterans-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBz-7RUAACMAkwGu%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:17:51+0000", "last_publication_date": "2021-03-03T08:22:16+0000", "slugs": [ "quickstart-veterans-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Veterans Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Veterans Experience", "copyright": null, "url": "https://images.prismic.io/medallia/138014b9-5a1b-4e51-ab93-ae7169e35195_Veterans_icon-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Capture in the moment video, audio or text feedback", "spans": [] } ], "card_blurb": "Capture in the moment video, audio or text feedback", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your customers by making it easy to gather feedback", "spans": [] }, { "type": "list-item", "text": "Get more in-depth context to resolve customer pain points and issues faster", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across the entire customer journey", "spans": [] }, { "type": "list-item", "text": "Improve customer’s trust", "spans": [] }, { "type": "list-item", "text": "Improve efficiency and effectiveness of service", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Staying connected with customers in today’s digital world requires the right tools, systems, and technologies to address evolving needs. The current environment coupled with changing customer expectations have dramatically accelerated the use of interactive communication vehicles, such as video, voice, and text.", "spans": [] }, { "type": "paragraph", "text": "How agencies engage with the people they serve today will impact how much they trust them tomorrow. That’s why agencies need to demonstrate their ability to quickly respond to their customers’ needs.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Veterans Experience solution combines speed with ease and intelligence to help bring you a clearer picture of how your Veterans as customers are doing in the moment and provide them the service that they need. By giving your Veterans the flexibility to provide feedback via video, voice and text, you can have the capability to capture more meaningful and actionable insights. With this real-time actionable insights and intelligence capability, you’ll be able to harness immediate and invaluable insights to help provide the very best experience in the delivery of highest quality care, benefits, and service to your Veterans, families, caregivers, and survivors.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator License", "spans": [] }, { "type": "list-item", "text": "Unlimited surveys", "spans": [] }, { "type": "list-item", "text": "Up to 10 users", "spans": [] }, { "type": "list-item", "text": "One Feeded OR feedless web survey with manual upload file limited to ~17 fields", "spans": [] }, { "type": "list-item", "text": "Admin Suite access for user management only", "spans": [] }, { "type": "list-item", "text": "One pre-configured user role with pre-defined reporting", "spans": [] }, { "type": "list-item", "text": "Text Analytics (with approx 15 pre-built topics)", "spans": [] }, { "type": "list-item", "text": "One static unit", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center access", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1800, "height": 997 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4954d50a-9a4d-4f78-bce1-7f419fef12f1_NEW-VA-1.png?auto=compress,format" } } } ], "meta_title": "Quickstart Veterans Experience | Medallia Xchange", "meta_description": "Quick start solutions to capture in the moment video, audio or text feedback", "og_title": "Quickstart Veterans Experience | Medallia Xchange", "og_description": "Quick start solutions to capture in the moment video, audio or text feedback", "twitter_title": "Quickstart Veterans Experience | Medallia Xchange", "twitter_description": "Quick start solutions to capture in the moment video, audio or text feedback", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.Veterans", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzbHhUAACMAkmdS", "uid": "quantum-metric", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzbHhUAACMAkmdS%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:46:17+0000", "last_publication_date": "2021-03-03T07:16:04+0000", "slugs": [ "quantum-metric" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quantum Metric", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 512, "height": 512 }, "alt": "Quantum Metric", "copyright": null, "url": "https://images.prismic.io/medallia/544b89a8-4b85-41dc-8336-5bae1f1413c0_Quantum-Metric-App-Icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Connect digital product engagement to CX insights", "spans": [] } ], "card_blurb": "Connect digital product engagement to CX insights", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Connect a customer’s direct feedback with their digital behavior to better understand the context behind CX insights", "spans": [] }, { "type": "list-item", "text": "Quantify the frequency and dollar impact of any Medallia insight against the entire web or native app population", "spans": [] }, { "type": "list-item", "text": "Enrich the Medallia Experience Platform with real-time digital experience insights", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByIlhUAACQAkQr0", "type": "xchange_type", "tags": [], "slug": "integration", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Integration", "spans": [] } ], "search_slug": "integration" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Quantum Metric and Medallia enable organizations to put the customer first in decision making around digital product optimization. Integrating Medallia’s Experience Cloud platform with Quantum Metric provides real-time, quantified insights around the direct feedback customers are providing online and offline.", "spans": [] }, { "type": "paragraph", "text": "Visualize & Quantify Behaviors: See exactly what the user experienced with high fidelity replay, and connect feedback to other shared experiences to understand the larger scope of an issue. Quantum Metric automatically quantifies these issues by business impact to better prioritize optimization efforts. Contextualize Customer Satisfaction Scores: Delve deeper into both positive and negative customer feedback to understand why users are struggling or succeeding in their desired paths, how many others share their experience, and where to start improving the digital journey. Trigger Timely Surveys: Gather well-timed feedback based on behavioral indicators: trigger a survey for a user showing high engagement or frustration at key points of the customer journey based on Quantum Metric’s real- time experience data.", "spans": [ { "start": 0, "end": 31, "type": "label", "data": { "label": "non-heading-bold" } }, { "start": 305, "end": 348, "type": "label", "data": { "label": "non-heading-bold" } }, { "start": 579, "end": 602, "type": "label", "data": { "label": "non-heading-bold" } } ] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 512, "height": 307 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/fca272c7-a137-43b6-ac5b-ffda0d71e0b0_Quantum-Metric-Screen1.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 512, "height": 247 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4187e2f1-da93-49e9-adf1-0cad693b9292_Quantum-Metric-Screen2.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 512, "height": 280 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/a948dc62-7e05-4157-a522-912a225a76b4_Quantum-Metric-Screen3.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 512, "height": 279 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/87f55685-bb9d-40f1-aa85-4792d2b6b3e7_Quantum-Metric-Screen4.webp?auto=compress,format" } } } ], "meta_title": "Quantum Metric | CX Software Apps by Medallia", "meta_description": "Get real-time insights into the product experience and direct feedback from customers during their product journey with Quantum Metric on the Medallia Xchange.", "og_title": "Quantum Metric | CX Software Apps by Medallia", "og_description": "Get real-time insights into the product experience and direct feedback from customers during their product journey with Quantum Metric on the Medallia Xchange.", "twitter_title": "Quantum Metric | CX Software Apps by Medallia", "twitter_description": "Get real-time insights into the product experience and direct feedback from customers during their product journey with Quantum Metric on the Medallia Xchange.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuantumMetric", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0CTBUAACYAkxDH", "uid": "retail-contact-center-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0CTBUAACYAkxDH%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:31:11+0000", "last_publication_date": "2021-03-03T08:29:51+0000", "slugs": [ "retail-contact-center-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Retail Contact Center Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 288, "height": 288 }, "alt": "Retail Contact Center Experience", "copyright": null, "url": "https://images.prismic.io/medallia/b5475058-50fd-4685-a084-1bef463b18fa_Retail_Contact_Center_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Empower agents to deliver exceptional customer interactions and timely issue resolutions", "spans": [] } ], "card_blurb": "Empower agents to deliver exceptional customer experiences", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Reduce calls to contact center through root cause mitigation", "spans": [] }, { "type": "list-item", "text": "Drive customer retention through differentiated agent support experience", "spans": [] }, { "type": "list-item", "text": "Drive down agent onboarding time through real-time customer coaching", "spans": [] }, { "type": "list-item", "text": "Improve agent retention through engagement with feedback and real-time recognition", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Today’s retail contact center agents engage across digital, phone, email, and social channels – solving everything from technical issues to detailed product questions. When customers contact support they have likely attempted to resolve their problems through other channels, so the contact center is their final option. This is a high-stakes moment, where organizations can create customer loyalty and identify broader problems to resolve.", "spans": [] }, { "type": "paragraph", "text": "Retail Contact Center Experience allows retailers to activate a traditional cost center, enabling agents to recover customers, learn from specific customer feedback, and route broader issues to departments that can solve them. With Retail Contact Center Experience brands improve customer retention, drive higher agent engagement, and reduce call volume.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates for retail contact center transaction types, including support inquiries and assisted sale opportunities", "spans": [] }, { "type": "list-item", "text": "Support for integration with leading contact center platforms, including ZenDesk and ServiceNow, to trigger feedback invitations and manage subsequent cases", "spans": [] }, { "type": "list-item", "text": "In-platform case management for root cause identification and resolution", "spans": [] }, { "type": "list-item", "text": "Alert workflows to route issues to appropriate teams outside the contact center", "spans": [] }, { "type": "list-item", "text": "Role-based dashboards that combine real-time metric tracking, high impact areas for improvement, and operational data such as first call resolution, sales conversion, or call duration", "spans": [] }, { "type": "list-item", "text": "Ability to draw insight from contact center case notes through Text Analytics and contact center recordings through speech analytics", "spans": [] }, { "type": "list-item", "text": "Support for integration with social media platforms to enable in-line reputation management", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1560, "height": 1598 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/451ae534-00ea-436e-9baf-95ea422b23af_Retail-Contact-Center-Experience-01.webp?auto=compress,format" } } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 1263 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/aa0672f5-7356-462e-a907-2434881c8752_Retail-Contact-Center-Experience-02.png?auto=compress,format" } } } ], "meta_title": "Retail Contact Center Experience | CX Software by Medallia", "meta_description": "Improve the contact center customer experience across retail, digital, and telephone with a case management solution and tools to analyze every touchpoint in the customer journey.", "og_title": "Retail Contact Center Experience | CX Software by Medallia", "og_description": "Improve the contact center customer experience across retail, digital, and telephone with a case management solution and tools to analyze every touchpoint in the customer journey.", "twitter_title": "Retail Contact Center Experience | CX Software by Medallia", "twitter_description": "Improve the contact center customer experience across retail, digital, and telephone with a case management solution and tools to analyze every touchpoint in the customer journey.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_Retail_ContactCenter", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0GSxUAACQAkyKl", "uid": "rich-media-feedback", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0GSxUAACQAkyKl%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:48:58+0000", "last_publication_date": "2021-03-03T08:40:01+0000", "slugs": [ "rich-media-feedback" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Rich Media Feedback", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Rich Media Feedback", "copyright": null, "url": "https://images.prismic.io/medallia/613551d3-6067-4d71-85b4-9baff986e013_Rich_Media_Feedback.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Enhance survey feedback with images and videos submitted by customers", "spans": [] } ], "card_blurb": "Enhance survey feedback with images and videos", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Enable customers to provide feedback in ways that help them easily express complex ideas", "spans": [] }, { "type": "list-item", "text": "Engage employees with customer comments", "spans": [] }, { "type": "list-item", "text": "“A picture’s worth a thousand words” : uncover subtle take-aways from feedback", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqaxAAACMAYxUM", "type": "xchange_experience", "tags": [], "slug": "b2b-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2B Customer", "spans": [] } ], "search_slug": "business" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqMhAAACUAYxQE", "type": "xchange_experience", "tags": [], "slug": "product", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product", "spans": [] } ], "search_slug": "product" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YBzEORUAACYAkghs", "type": "xchange_type", "tags": [], "slug": "component", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Component", "spans": [] } ], "search_slug": "component" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpeBAAACQAYxDS", "type": "xchange_industry", "tags": [], "slug": "airlines", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Airlines", "spans": [] } ], "search_slug": "airlines" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpaxAAACUAYxCW", "type": "xchange_industry", "tags": [], "slug": "automotive", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Automotive", "spans": [] } ], "search_slug": "automotive" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpTRAAACUAYxAK", "type": "xchange_industry", "tags": [], "slug": "business-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Business Services", "spans": [] } ], "search_slug": "business-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpOxAAACIAYw-6", "type": "xchange_industry", "tags": [], "slug": "communications--media", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Communications & Media", "spans": [] } ], "search_slug": "communications-media" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpJRAAACMAYw9S", "type": "xchange_industry", "tags": [], "slug": "energy--utilities", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Energy & Utilities", "spans": [] } ], "search_slug": "energy-utilities" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo7xAAACIAYw5Y", "type": "xchange_industry", "tags": [], "slug": "healthcare--life-sciences", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Healthcare & Life Sciences", "spans": [] } ], "search_slug": "healthcare-life-sciences" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-Lo1xAAACUAYw3q", "type": "xchange_industry", "tags": [], "slug": "high-tech", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "High Tech", "spans": [] } ], "search_slug": "high-tech" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoxxAAACUAYw2g", "type": "xchange_industry", "tags": [], "slug": "insurance", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Insurance", "spans": [] } ], "search_slug": "insurance" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LomxAAACIAYwzi", "type": "xchange_industry", "tags": [], "slug": "manufacturing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Manufacturing", "spans": [] } ], "search_slug": "manufacturing" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X-LoiBAAACUAYwyJ", "type": "xchange_industry", "tags": [], "slug": "retail", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Retail", "spans": [] } ], "search_slug": "retail" }, "link_type": "Document", "isBroken": false } }, { "industry_tag": { "id": "X_jWlhAAAIBCxDxB", "type": "xchange_industry", "tags": [], "slug": "travel--hospitality", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Travel & Hospitality", "spans": [] } ], "search_slug": "travel-hospitality" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTZhAAALsyxC3n", "type": "xchange_role", "tags": [], "slug": "it", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "IT", "spans": [] } ], "search_slug": "it" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTTxAAACUAxC17", "type": "xchange_role", "tags": [], "slug": "marketing", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Marketing", "spans": [] } ], "search_slug": "marketing" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTFRAAACMAxCxn", "type": "xchange_role", "tags": [], "slug": "product-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Product Management", "spans": [] } ], "search_slug": "product-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Enhance feedback collection by enabling customers to upload pictures, videos, and other files related to their comments.", "spans": [] }, { "type": "paragraph", "text": "For example, a customer can demonstrate how much they enjoy a product by uploading a picture of them smiling during the experience. Or a cryptic issues like a “loose hinge” can be easily illustrated and explained in the moment and shared with staff to address.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Ability to enable rich media uploads in response to a survey text question", "spans": [] }, { "type": "list-item", "text": "Ability to share links to uploaded files through Medallia Experience Cloud reporting", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1863, "height": 864 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/4f48f0a2-5452-4caf-9ca3-7121880f42fa_Rich-Media-Feedback-01.png?auto=compress,format" } } } ], "meta_title": "Rich Media Feedback | CX Software Apps by Medallia", "meta_description": "Improve customer feedback with enhanced survey design software that allows rich media feedback; enabling customers to upload pictures, videos, and other files.", "og_title": "Rich Media Feedback | CX Software Apps by Medallia", "og_description": "Improve customer feedback with enhanced survey design software that allows rich media feedback; enabling customers to upload pictures, videos, and other files.", "twitter_title": "Rich Media Feedback | CX Software Apps by Medallia", "twitter_description": "Improve customer feedback with enhanced survey design software that allows rich media feedback; enabling customers to upload pictures, videos, and other files.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_RichMedia", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0VshUAACQAk2VH", "uid": "wealth-management-client-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0VshUAACQAk2VH%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T09:53:57+0000", "last_publication_date": "2021-03-03T09:15:57+0000", "slugs": [ "wealth-management-client-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Wealth Management Client Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Wealth Management Client Experience", "copyright": null, "url": "https://images.prismic.io/medallia/f57b876c-a4e4-4c3e-a850-698594edd7f6_Wealth_Management_Client_Experience.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Drive customer loyalty and advisor retention with a holistic understanding of your clients", "spans": [] } ], "card_blurb": "Drive customer loyalty and advisor retention", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased Assets Under Management and client referrals", "spans": [] }, { "type": "list-item", "text": "Improved client retention and deepened client relationships", "spans": [] }, { "type": "list-item", "text": "Reduced cost to serve by identifying and fixing systemic issues", "spans": [] }, { "type": "list-item", "text": "Happier, more engaged advisors", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-LpDxAAACIAYw7w", "type": "xchange_industry", "tags": [], "slug": "financial-services", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Financial Services", "spans": [] } ], "search_slug": "financial-services" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS5hAAAIBCxCuL", "type": "xchange_role", "tags": [], "slug": "sales", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Sales", "spans": [] } ], "search_slug": "sales" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Wealth management firms are facing change from all sides. Significant assets are being transferred from generation to generation, passive investment options are increasing, and expectations of both clients and advisors are rising. To thrive in this evolving environment, the ability to augment customer understanding and drive authentic conversations are critical. With Wealth Management Client Experience, firms can increase customer satisfaction and retention, deepen relationships, discover opportunities, understand different segment preferences, and empower and engage advisors.", "spans": [] }, { "type": "paragraph", "text": "In addition to broad feedback capture, Wealth Management Client Experience includes six wealth management roles with dashboards purpose-built to deliver real-time insights across the organization–from advisors to executives. Opportunity identification, closed loop workflows, and mobile alerts also enable advisors to prioritize conversations and grow their business.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Survey templates covering the wealth management relationship and client on-boarding experiences.", "spans": [] }, { "type": "list-item", "text": "Triggering and sampling rules for continuous and periodic outreach", "spans": [] }, { "type": "list-item", "text": "Six wealth management roles: Advisor, Manager, Senior Manager, Corporate / Insights, Product Owner, Closed loop feedback Team", "spans": [] }, { "type": "list-item", "text": "Alerts, workflows, and response templates to facilitate customer conversations", "spans": [] }, { "type": "list-item", "text": "Real-time dashboards, customized to each level in the organization, that include feedback, upcoming life events, and opportunities that allow advisors to prioritize client conversations", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2810, "height": 3115 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/992a5c4b-bdd2-42b1-acd6-42e3edb559f3_Wealth-Management-Client-Experience-01.png?auto=compress,format" } } } ], "meta_title": "Wealth Management Client Experience | CX Software by Medallia", "meta_description": "Improve the client experience in wealth and asset management, from onboarding to personalized customer experiences with our Wealth Management Client Experience software.", "og_title": "Wealth Management Client Experience | CX Software by Medallia", "og_description": "Improve the client experience in wealth and asset management, from onboarding to personalized customer experiences with our Wealth Management Client Experience software.", "twitter_title": "Wealth Management Client Experience | CX Software by Medallia", "twitter_description": "Improve the client experience in wealth and asset management, from onboarding to personalized customer experiences with our Wealth Management Client Experience software.", "og_image": {}, "marketo_form_type": "Demo Request", "product_of_interest": "CX", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_WealthManagment", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzcLRUAACUAkmwI", "uid": "quickstart-back-to-school-suite-higher-education", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzcLRUAACUAkmwI%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:50:31+0000", "last_publication_date": "2021-03-03T07:17:40+0000", "slugs": [ "quickstart-back-to-school-suite-higher-education" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Back-to-School Suite (Higher Education)", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/632b2cd5-5581-423b-84cc-de68dc9cac33_Higher_Education_xchange_icon-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Capture in the moment video, audio or text feedback", "spans": [] } ], "card_blurb": "Capture in the moment video, audio or text feedback", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your students and faculty by making it easy to gather feedback", "spans": [] }, { "type": "list-item", "text": "Get more in-depth context to resolve their pain points and issues faster", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across the entire customer and employee journey", "spans": [] }, { "type": "list-item", "text": "Improve student and faculty trust", "spans": [] }, { "type": "list-item", "text": "Build long-term student and faculty loyalty and lifetime value", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "list-item", "text": "One Navigator License", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "YBzcORUAACQAkmxB", "type": "xchange_industry", "tags": [], "slug": "education", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Education", "spans": [] } ], "search_slug": "education" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The Future of Education has transformed into the Present of Education at unprecedented speed, causing the need for higher education systems to be reinvented in real-time. To keep up with the rapidly evolving needs of your faculty, staff, parents, and students, you need an easy-to-deploy, easy-to-use solution that captures continuous and actionable feedback. Most certainly for higher education institutions trying to balance a reopening plan with daily changes to safety and health regulations. This package will ensure you can a) be in front of these changes b) proactively determine how your reopening plan should operate and c) continually adapt using live feedback from those most closely impacted by these decisions. The current environment coupled with changing student and faculty expectations has dramatically accelerated the use of interactive communication vehicles, such as video and text.", "spans": [] }, { "type": "paragraph", "text": "How institutes of higher education engage with their students and faculty today will directly impact the school brand and future enrollments. It is critical for schools to demonstrate their ability to respond quickly to the needs of their staff and students.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Back to School Higher Education solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time, and how you should best respond. Your employees will feel empowered when they can share their feedback their way –  via text, voice, or video – with an ‘always on’ survey. They’ll know their voices are heard when meaningful action is taken on workplace issues surfaced by Medallia’s powerful AI platform. You will earn their trust and keep them engaged through seamless two-way communication to support the culture needed for greatest success. The universities/colleges that take care of their students today will be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "An annual license for Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator License", "spans": [] }, { "type": "list-item", "text": "Unlimited surveys", "spans": [] }, { "type": "list-item", "text": "Up to 10 users", "spans": [] }, { "type": "list-item", "text": "One feeded OR feedless web survey with manual upload file limited to ~17 fields", "spans": [] }, { "type": "list-item", "text": "Admin Suite access for user management only", "spans": [] }, { "type": "list-item", "text": "One pre-configured user role with pre-defined reporting", "spans": [] }, { "type": "list-item", "text": "Text Analytics (with approx 15 pre-built topics)", "spans": [] }, { "type": "list-item", "text": "One static unit", "spans": [] }, { "type": "list-item", "text": "Unlimited Knowledge Center access", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2029, "height": 1246 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/028b47f3-3446-4176-8ffe-f79645737973_NEW-HIGHER-ED-1.webp?auto=compress,format" } } } ], "meta_title": "Quickstart Back-to-School Suite Higher Education | Medallia Xchange", "meta_description": "Get Back to School and Capture in the moment video, audio or text feedback for High Education solutions.", "og_title": "Quickstart Back-to-School Suite Higher Education | Medallia Xchange", "og_description": "Get Back to School and Capture in the moment video, audio or text feedback for High Education solutions.", "twitter_title": "Quickstart Back-to-School Suite Higher Education | Medallia Xchange", "twitter_description": "Get Back to School and Capture in the moment video, audio or text feedback for High Education solutions.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.BTSHigherEd", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzdWRUAACQAknFA", "uid": "quickstart-back-to-school-suite-k-12", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzdWRUAACQAknFA%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:53:32+0000", "last_publication_date": "2021-03-03T07:23:28+0000", "slugs": [ "quickstart-back-to-school-suite-k-12" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Quickstart Back-to-School Suite (K-12)", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Quickstart Back-to-School Suite (K-12)", "copyright": null, "url": "https://images.prismic.io/medallia/5ee9d6ef-9d82-4d87-9993-4fe7f9ce53f0_k-12_xchange_icon-1.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Capture in the moment video, audio or text feedback", "spans": [] } ], "card_blurb": "Capture in the moment video, audio or text feedback", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your students and staff by making it easy to gather feedback", "spans": [] }, { "type": "list-item", "text": "Get more in-depth context to resolve their pain points and issues faster", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across the entire customer and employee journey", "spans": [] }, { "type": "list-item", "text": "Improve student and staff trust", "spans": [] }, { "type": "list-item", "text": "Build long-term student and staff loyalty and lifetime value", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Quickstart Base Edition", "spans": [] }, { "type": "list-item", "text": "Quickstart Fulfillment", "spans": [] }, { "type": "list-item", "text": "Quickstart Customer Micropulse", "spans": [] }, { "type": "list-item", "text": "Basic Support", "spans": [] }, { "type": "list-item", "text": "One Navigator License", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqWBAAACIAYxSw", "type": "xchange_experience", "tags": [], "slug": "b2c-customer", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "B2C Customer", "spans": [] } ], "search_slug": "customer" }, "link_type": "Document", "isBroken": false } }, { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "YByRExUAACQAkS7O", "type": "xchange_type", "tags": [], "slug": "quickstart-packages", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Quickstart Packages", "spans": [] } ], "search_slug": "quick-start-packages" }, "link_type": "Document", "isBroken": false } }, { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "YBzcORUAACQAkmxB", "type": "xchange_industry", "tags": [], "slug": "education", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Education", "spans": [] } ], "search_slug": "education" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTlhAAAIBCxC69", "type": "xchange_role", "tags": [], "slug": "account-management", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Account Management", "spans": [] } ], "search_slug": "account-management" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTghAAAIBCxC5h", "type": "xchange_role", "tags": [], "slug": "customer-service--support", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Customer Service & Support", "spans": [] } ], "search_slug": "customer-service-support" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "Right now it’s difficult to know what tomorrow holds. Most certainly for K-12 schools trying to balance a reopening plan with daily changes to safety and health regulations. This package will ensure you can a) be in front of these changes b) proactively determine how your reopening plan should operate and c) continually adapt using live feedback from those most closely impacted by these decisions. The current environment coupled with changing student and staff expectations has dramatically accelerated the use of interactive communication vehicles, such as video and text.", "spans": [] }, { "type": "paragraph", "text": "How K-12 schools engage with their students and staff today will directly impact the school’s reputation and ratings. It is critical for schools to demonstrate their ability to respond quickly to the needs of their staff, parents,  and students.", "spans": [] }, { "type": "paragraph", "text": "The Quickstart Back-to-School K-12  solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time and how you should best respond. Your employees will feel empowered when they can share their feedback their way –  via text, voice or video – with an ‘always on’ survey. They’ll know their voices are heard when meaningful action is taken on workplace issues surfaced by Medallia’s powerful AI platform. You will earn their trust and keep them engaged through seamless two-way communication to support the culture needed for greatest success. The school that takes care of their students and parents today will be the ones that thrive tomorrow.", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "Unlimited surveys", "spans": [] }, { "type": "list-item", "text": "Up to 10 users", "spans": [] }, { "type": "list-item", "text": "One Feeded OR feedless web survey with manual upload file limited to ~17 fields", "spans": [] }, { "type": "list-item", "text": "Admin Suite access for user management only", "spans": [] }, { "type": "list-item", "text": "One pre-configured user role with pre-defined reporting", "spans": [] }, { "type": "list-item", "text": "Text Analytics (with approx 15 pre-built topics)", "spans": [] }, { "type": "list-item", "text": "One static unit", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 2440, "height": 1456 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/8a5bfe92-b07b-41d0-a5c0-e8f39847eeb2_k-12-v2-1.webp?auto=compress,format" } } } ], "meta_title": "Quickstart Back-to-School Suite K - 12 Education | Medallia Xchange", "meta_description": "Get Back to School and Capture in the moment video, audio or text feedback for K - 12 Education solutions.", "og_title": "Quickstart Back-to-School Suite K - 12 Education | Medallia Xchange", "og_description": "Get Back to School and Capture in the moment video, audio or text feedback for K - 12 Education solutions.", "twitter_title": "Quickstart Back-to-School Suite K - 12 Education | Medallia Xchange", "twitter_description": "Get Back to School and Capture in the moment video, audio or text feedback for K - 12 Education solutions.", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_QuickStart.BTSK-12", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YB0FMxUAACMAkx3H", "uid": "return-to-workplace-for-federal-government", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YB0FMxUAACMAkx3H%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T08:43:33+0000", "last_publication_date": "2021-03-03T08:36:58+0000", "slugs": [ "return-to-workplace-for-federal-government" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Return to Workplace for Federal Government", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 1000, "height": 1000 }, "alt": "Return to Workplace for Federal Government", "copyright": null, "url": "https://images.prismic.io/medallia/aa388faa-21c8-4ae2-89d2-bbf93f332cb2_Quickstart_Federal_Micropulse_Workplace_xchange_icon.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Stay connected to Government employees during times of rapid change", "spans": [] } ], "card_blurb": "Return to Workplace for Federal Government", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Stay connected with your employees by making it easy to gather in-the-moment feedback.", "spans": [] }, { "type": "list-item", "text": "Capturing employees feedback in helping to innovate and evolve the policies, processes, and technologies needed to improve mission success.", "spans": [] }, { "type": "list-item", "text": "Understand how shifts in mission requirements are impacting employee sentiment.", "spans": [] }, { "type": "list-item", "text": "Power better experience at work by taking action on identified trends and challenges.", "spans": [] }, { "type": "list-item", "text": "Reduce repeat visits, due to lack of information or education around processes.", "spans": [] }, { "type": "list-item", "text": "Drive consistent experiences across all locations using insights into which locations are excelling and which need additional coaching", "spans": [] }, { "type": "list-item", "text": "Enhance decision making related to modes of service delivery, staffing, and customer SLAs", "spans": [] }, { "type": "paragraph", "text": "LICENSE REQUIREMENTS", "spans": [ { "start": 0, "end": 20, "type": "strong" } ] }, { "type": "list-item", "text": "Employee Experience Suite", "spans": [] }, { "type": "paragraph", "text": "LANGUAGES", "spans": [ { "start": 0, "end": 9, "type": "strong" } ] }, { "type": "list-item", "text": "English", "spans": [] } ], "experience": [ { "experience_tag": { "id": "X-LqQhAAACIAYxRQ", "type": "xchange_experience", "tags": [], "slug": "employee", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Employee", "spans": [] } ], "search_slug": "employee" }, "link_type": "Document", "isBroken": false } } ], "type": [ { "type_tag": { "id": "X_jTsxAAACUAxC9B", "type": "xchange_type", "tags": [], "slug": "solution", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Solution", "spans": [] } ], "search_slug": "solution" }, "link_type": "Document", "isBroken": false } } ], "industry": [ { "industry_tag": { "id": "X-Lo_RAAACMAYw6e", "type": "xchange_industry", "tags": [], "slug": "government", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Government", "spans": [] } ], "search_slug": "government" }, "link_type": "Document", "isBroken": false } } ], "role": [ { "role_tag": { "id": "X_jTQBAAACUAxC01", "type": "xchange_role", "tags": [], "slug": "operations", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Operations", "spans": [] } ], "search_slug": "operations" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jTLhAAALsyxCzb", "type": "xchange_role", "tags": [], "slug": "people--culture-hr", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "People & Culture (HR)", "spans": [] } ], "search_slug": "people-culture-hr" }, "link_type": "Document", "isBroken": false } }, { "role_tag": { "id": "X_jS_RAAACUAxCv2", "type": "xchange_role", "tags": [], "slug": "research--insights", "lang": "en-us", "data": { "title": [ { "type": "heading1", "text": "Research & Insights", "spans": [] } ], "search_slug": "research-insights" }, "link_type": "Document", "isBroken": false } } ], "body": [ { "slice_type": "xchange_content", "slice_label": null, "items": [ {} ], "primary": { "content": [ { "type": "paragraph", "text": "Summary", "spans": [ { "start": 0, "end": 7, "type": "strong" } ] }, { "type": "paragraph", "text": "The Future of Work has transformed into the Present of Work with unprecedented speed, causing the workplace to be reinvented in real-time. In this dynamic time, it is more critical than ever that leaders and managers understand their employees’ needs in real-time. To keep up with your employees’ rapidly evolving needs, be it in a remote or office environment,  leaders and managers need an easy-to-deploy, easy-to-use solution that captures continuous and actionable employee feedback.", "spans": [] }, { "type": "paragraph", "text": "The Return to Workplace for Federal Government solution combines speed with ease and intelligence to bring you the clearest picture of how your employees are doing, how their sentiment is shifting over time, and how you should best respond.   Your employees will feel empowered when they can share their feedback – with an ‘always on’ listening capability. They’ll know their voices are heard when meaningful action is taken on workplace issues surfaced by Medallia’s powerful AI platform. You will earn their trust and keep them engaged through seamless two-way communication to support the culture needed for greatest success.", "spans": [] }, { "type": "paragraph", "text": "The organizations that take care of their employees today will be the ones that are in the best position to deliver on their mission tomorrow. ", "spans": [] }, { "type": "paragraph", "text": "What’s Included:", "spans": [ { "start": 0, "end": 16, "type": "strong" } ] }, { "type": "list-item", "text": "A pre-configured, all-in-one solution fully launched within days or weeks", "spans": [] }, { "type": "list-item", "text": "One feeded OR feedless, survey with pre-built questions", "spans": [] }, { "type": "list-item", "text": "Optional: Advanced audio and video feedback capabilities powered by LivingLens* (* not currently on FedRAMP)", "spans": [] }, { "type": "list-item", "text": "Text Analytics with preset employee and Covid-19 topic sets", "spans": [] }, { "type": "list-item", "text": "Real-time dashboard", "spans": [] } ] } }, { "slice_type": "xchange_image", "slice_label": null, "items": [ {} ], "primary": { "image": { "dimensions": { "width": 1712, "height": 1282 }, "alt": null, "copyright": null, "url": "https://images.prismic.io/medallia/cc903ea8-b2e1-4616-8c88-a49971c47253_RTW.png?auto=compress,format" } } } ], "meta_title": "Return to Workplace for Federal Government | Medallia Xchange", "meta_description": "Stay connected to Government employees during times of rapid change", "og_title": "Return to Workplace for Federal Government | Medallia Xchange", "og_description": "Stay connected to Government employees during times of rapid change", "twitter_title": "Return to Workplace for Federal Government | Medallia Xchange", "twitter_description": "Stay connected to Government employees during times of rapid change", "og_image": {}, "marketo_form_type": null, "product_of_interest": "Picklist", "lead_source": "Marketing - Website", "utm_campaign": "LP_Xchange_ReturnToWork_FedGov", "utm_source": "medallia.com", "utm_medium": "xchangepg" } }
--------------------------
{ "id": "YBzaVRUAACMAkmPW", "uid": "property-casualty-insurance-claims-experience", "type": "original_xchange_item", "href": "https://medallia.cdn.prismic.io/api/v2/documents/search?ref=YKQBbxAAACQA4mY8&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22YBzaVRUAACMAkmPW%22%29+%5D%5D", "tags": [], "first_publication_date": "2021-02-05T05:40:45+0000", "last_publication_date": "2021-03-03T07:13:43+0000", "slugs": [ "property--casualty-insurance-claims-experience" ], "linked_documents": [], "lang": "en-us", "alternate_languages": [], "data": { "title": [ { "type": "heading1", "text": "Property & Casualty Insurance Claims Experience", "spans": [] } ], "public": null, "icon": { "dimensions": { "width": 2000, "height": 2000 }, "alt": "Property & Casualty Insurance Claims Experience", "copyright": null, "url": "https://images.prismic.io/medallia/8fd50daa-9290-4d20-b059-f5b601115866_PC_Insurance_Claims_Management.webp?auto=compress,format" }, "intro": [ { "type": "paragraph", "text": "Improve claims efficiency and drive policyholder satisfaction and loyalty by optimizing experiences across the claims journey", "spans": [] } ], "card_blurb": "Improve claims efficiency and drive policyholder loyalty", "created_by": "Medallia", "price": null, "business_impact": [ { "type": "paragraph", "text": "BUSINESS IMPACT", "spans": [ { "start": 0, "end": 15, "type": "strong" } ] }, { "type": "list-item", "text": "Increased efficiency and reduced costs in handling and resolving claims", "spans": [] }, { "type": "list-item", "text": "More satisfied, loyal policyholders", "spans": [] }, { "type": "lis