10 práticas recomendadas para transformar a experiência do cliente com SFDC e Medallia

Medallia’s Sales & Service Experience managed package unites the Medallia outside-in view of the customer with the Salesforce inside-out view in live time, breaking down information silos, ensuring that employees are aligned with the customer’s full experience, driving higher customer loyalty, and improving business outcomes.

Ao integrar as duas plataformas, você pode:

• Personalize e contextualize cada interação de vendas e serviços
• Gerar leads e oportunidades, identificando e atuando em oportunidades de upsell e cross-sell diretamente da voz do cliente
• Turn Your Call Center into a Retention & Growth Center with sentiment-, AI-, and Text-based Alerts in Medallia open cases in Service Console to enable immediate follow-up with customers
• Promova uma cultura centrada no cliente maximizando seu investimento na plataforma Salesforce, integrando fluxos de trabalho essenciais voltados para o cliente
• Identify At-Risk Accounts when you flag potentially at-risk revenue to the right people with Salesforce Cases generated from a combination of Medallia Scores, Segments, AI, and TA