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Omni Hotels: Using Technology to Make Guest Feedback Available Immediately

PALO ALTO, CA—November 6, 2003—Medallia, Inc., a leading supplier of online guest surveying and retention systems, announced today that it has completed implementation of its guest retention system at Omni Hotels. ”With this implementation, Omni becomes the fourteenth major hotel brand using the Medallia system nationwide,” said Borge Hald, Chief Executive Officer of Medallia.

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