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Medallia Launches Satisfy: Contact Center™

MENLO PARK, CA—December 6, 2004—Medallia today announced the addition of Contact Center to its Satisfy™ suite of products. Satisfy: Contact Center™ enables companies to improve contact center service by asking customers about their contact center experiences. Medallia plans to implement Satisfy: Contact Center™ at two companies in early 2005. “Contact centers handle all correspondence with customers, including telephone, website, e-mail, and mail,” said VP of Market Research Steve Earwaker. “They are a vital link to customers and an important addition to our Satisfy™ suite.”