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Medallia Webinar to Share Best Practices for Embedding the Voice of the Customer Into Your Business

Free October 8 webinar lets customer-minded professionals engage with customer experience experts in interactive discussion featuring independent research firm

What: Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion featuring guest Forrester Research senior analyst Maxie Schmidt-Subramanian to explore how companies can get off the sidelines of Customer Experience (CX) and embed the Voice of the Customer across their entire organizations.
When:  08:00 AM PT / 11:00 AM ET, Wednesday, October 8, 2014
Who: Maxie Schmidt-Subramanian, senior analyst at Forrester Research, Inc.
Sam Keninger, director of product marketing at Medallia
Why:   An opportunity for an interactive conversation with customer experience thought leaders, focusing on how listening to your customers’ voices can drive organizational improvement, customer retention, profitable revenue growth, and brand differentiation.
Register for this free event:
               //www.medallia.com/event/state-voice-customer-time-act/

Interested in learning more about Customer Experience from the C-Suite? Join Medallia customer Mercedes-Benz USA in a free webinar hosted by the Customer Experience Professionals Association (CXPA) on CX Day, Tuesday, October 7. Find out from president and CEO Steve Cannon how Mercedes-Benz USA has moved from customer satisfaction to customer delight. Register here: http://register.webcastgroup.com/L4/?wid=0579616478 

About Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands, including Airbnb, CA Technologies, Four Seasons, GE, Macy’s, Marriott International, Nordstrom, Sephora, Shell, The LEGO Group, and Zurich Insurance. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere – from the C-suite to the frontline – to improve the customer experience. Founded in 2001, Medallia is based in Silicon Valley, with regional offices in New York, London, Australia and Argentina. Learn more at www.Medallia.com and follow us at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.

©2014 Medallia, Inc. Medallia is a trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.

Contact:

Michelle de Haaff, Medallia, (650) 321-3000, [email protected]

Lisa Hawes, Sterling Communications, (408) 884-5155, [email protected]

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