Medallia Customers Lead J.D. Power Hotel Awards
Menlo Park, CA—August 3, 2009 — Today Medallia announced the near-sweep of J.D. Power’s 2009 hotel rankings by its customers. Medallia customers earned at least one of the top three spots in all six hotel categories: luxury, upscale, midscale full service, midscale limited service, economy, and extended stay. J.D. Power, which conducts its North America Hotel Guest Satisfaction Index Study annually, released its results for 2009 on July 28.
Medallia customers swept several of J.D. Power’s six categories, placed first in four categories, and captured second place in four categories. In the upscale category, Medallia customers were the top three finishers. In the economy category, Medallia customers took the top eight spots.
Several Medallia customers received special mention. Microtel achieved first place for an unprecedented eighth consecutive year. Wyndham made significant improvements, a particularly notable accomplishment given the company’s large, all-franchise model.
“We are thrilled by this recognition of our customers’ commitment to guest satisfaction,” said Elizabeth Carducci, VP of Medallia’s Hospitality practice. “Their near-sweep of the J.D. Power rankings shows that, even when recessionary times force companies to cut costs, customer-focused hotels can still deliver world-class service.”
Medallia customers placed as follows:
Luxury: First place
Upscale: First, second, and third place
Midscale Full Service: First and second place
Midscale Limited Service: Third and fourth place
Economy: First place through eighth place
Extended Stay: Second place