Medallia Announces Jagrit Malhotra as New Chief Revenue Officer

PLEASANTON, Calif. – Thursday, Aug. 14, 2025 – Medallia, Inc., the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company as Chief Revenue Officer. Malhotra will lead Medallia’s global sales organization with a focus on scaling enterprise growth and helping the world’s largest brands deliver transformative value through customer experience.

Malhotra is a proven sales leader with over two decades of executive experience building world-class sales organizations that drive growth. Across his eight years at Clarabridge and Qualtrics, he earned a reputation for transforming sales teams into high-performing, results-driven engines, delivering consistent success and revenue growth in complex, multi-stakeholder enterprise environments.

“Jagrit is a dynamic and proven leader in enterprise selling and experience management,” said Mark Bishof, CEO of Medallia. “He has rich expertise in customer experience and understands how to help organizations drive real impact across their business.”

The addition of Malhotra signals Medallia’s intensifying focus on experience-led transformation for large enterprises. With powerful AI, a differentiated platform, and a growing track record of competitive wins, Medallia is the go-to partner for organizations looking to transform their experience strategy.

“Medallia is uniquely positioned to lead this next wave of innovation in omnichannel customer experience,” said Malhotra. “The combination of product strength, customer focus, and leadership vision makes this an extraordinary opportunity. I’m excited to join the team and help more organizations drive measurable impact through world-class experiences.”

About Medallia

Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth. Learn more at www.medallia.com.

© 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

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Jenny Zehentner
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