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Carlson Enhances Brands

ORLANDO, FL—July 16, 2005—Working toward shedding its image as strictly a franchise company, Carlson Hotels Worldwide not only provided attendees of its annual brand conference here with a model for future success but also reinforced its own efforts to diversify as an owner and an operator…

With an emphasis on quality control, particularly with its Radisson brand, Carlson unveiled a new automated response system from Medallia. The new system is expected to generate up to 500,000 responses per month with regards to guest satisfaction.

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