Latest Product Innovations

Explore new and upcoming self-service functionalities within Medallia Admin Suite to help you rapidly create, implement, and manage new programs. See how to drive action-based feedback and increase engagement through personalization.

See how easy it is to deploy ad hoc survey programs from within Medallia Experience Cloud, and why this technique can accelerate learning and overall CX program performance.

Unlock the rich potential of unstructured data with Text Analytics and Action Intelligence using Medallia Athena AI to uncover hidden information, accelerate time to insight, and prioritize the most impactful action.

Develop your CX roadmap with Medallia as we innovate to help B2B companies deliver superior and differentiated experiences that are seamless, personalized, and digitized.

Learn how to use Medallia Conversations to engage with people where it’s easiest for them, driving higher response rates from customers and employees. It’s a one-stop shop for creating live-time CX and EX programs that span multiple messaging channels, including Slack.

Some of the best ideas come from your customers and employees. Learn how to use Crowdicity to benefit from their collective expertise and creativity. This easy-to-use application reveals innovative new thinking on how to improve experiences.

Get a better understanding of experience journeys across groups of customers with Medallia CX Journeys and for individual customers with Medallia CX Profiles. Both deliver actionable insights about where and how to improve experiences to drive satisfaction and loyalty.

In this session, you will learn how to leverage different digital signals and feedback that will focus attention and drive action relating to four distinct types of experiences: online CX, product experience, marketing experience, and employee experience.

Engaged employees are happier. And while annual surveys can provide a brief snapshot, they lack insight to employees’ day to day experiences. See how Medallia helps you connect with employees in real time to understand what they really feel at any given moment.

Current events have changed the dynamics of traditional market research and virtual engagement is a necessity. Discover how Medallia Insights Suite allows you to quickly collect and understand customer opinions and motivations to drive faster growth and revenue.

For many organizations, customer experience data and insights are not being leveraged because they are not available across platforms. See how Medallia’s application integrations provide real-time synchronization with Salesforce, ServiceNow, Adobe, and Workday.

Video is a powerful medium for feedback—it provides a depth of emotion and authenticity. With automated analysis tools, Medallia LivingLens helps brands better understand their customers and employees, and makes it easy to leverage video in experience programs.

Listen to the Customer webinar on the Digital Disruption Quickstart! Hear about trends in the shift to digital mediums, and key questions brands to ask when crafting their digital customer experience.

Medallia’s newest product offerings, Quickstart Solutions are a powerful set of pre-packaged experience management solutions designed to help companies launch impactful customer and exployee experience feedback programs in days.

Indirect feedback via social media is a powerful signal of customer satisfaction. Avoid blindspots by using Medallia Social to benchmark your business against the competition. Know how you stack up, not only on review scores, but also on specific topics and attributes.

Medallia Speech is a new solution for capturing, analyzing and taking action on voice interactions. Learn how to bring together speech-to-text processing and AI-powered analytics to deliver insights that enable intelligent actions.

Learn how Medallia Strikedeck connects data from the full range of stakeholders with key operational systems, providing a complete view of each account’s health and driving key processes that ensure your Customer Success teams are increasing account satisfaction and loyalty.

See how Medallia Zingle enables brands to deliver in-the-moment, personalized experiences by letting customers communicate with brands via mobile messaging and empowering frontline employees to deliver faster responses.