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Medallia VOC Anywhere

Introducing Voice of the Customer to
The Internet of Things

vocwebheroimage-01

IoT offers new capabilities to sense and control physical products and real-world experiences. CIOs and CX pros need each other’s help to weave relevant context and control available from IoT sources into customer journeys.

Boost CX Quality by Using IoT Customer Journeys, Forrester Research Inc., Mar. 2018

VOC Anywhere

Intelligently engage your customers about their experiences through any connected device.

Discover how VOC Anywhere strengthens customer intelligence and creates amazing moments that show you care about every experience.

Download the Brochure

 

Engage Customers Anywhere

Segment and collect feedback through any internet-connected device or platform, no matter where your customers are.

Humanize the Digital Experience

Unify feedback with machine-generated device data to drive automated device improvements, operational efficiency, and personalized services.

Customize Without Limits

Centrally build survey content and targeting logic, applied in real-time to reduce IT burden and enable rapid CX innovations, all self-serve.

See VOC Anywhere in action

VOC Anywhere can be implemented in skills for smart speakers like Amazon Alexa-enabled devices or Google Home to better understand device-integrated experiences

Expand into new digital frontiers

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