Request a Demo

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Back to all open positions

Text Analytics Contractor (Italian)

  • Location: San Mateo, CA, USA
  • Team: Professional Services
  • Role Type: Contract
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

The Role

  • Medallia’s Text Analytics team is looking for a native or fluent Italian speaker for an about 80-100 hours project.  For this project, you will work with customer comments written in Italian to develop keyword queries to assist in categorizing these comments.  Additional duties include running accuracy tests, composing client-facing documentation, and assisting with client requests.

Minimum Qualifications

  • Native speaker of Italian or near-native fluency
  • Fluent in English
  • Knowledge of the inner workings of Italian grammar and its lexicon
  • Excellent problem solving, decision-making, and analytical skills
  • Strong written and oral communication skills
  • Ability to handle tasks requiring a keen sense of attention to detail
  • Passion for constant improvement
  • Self-starter
  • Proven track record of meeting and exceeding goals and deadlines
  • Ability to work both independently and in a tight knit team
  • Minimum: Bachelor’s degree

Preferred Qualifications

  • Background in linguistics or a language-related field
  • Graduate degree
  • Experience with JavaScript, XML, and/or RegEx a 
  • Working knowledge of text mining, information retrieval, machine learning, or natural language processing
This will be a part time (20 hour per week) role.

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.