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Systems Engineer, Data Center Services

  • Location: San Mateo, CA, USA
  • Team: Software Engineering
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
The Data Center Services team is looking for a Senior Systems Engineer to support a high-performance infrastructure environment for our customer experience SaaS platform. This is an opportunity to work on new innovative technologies and in collaboration with talented engineering and operations teams. If you thrive on constantly pushing hardware and software to the limits, and finding creative ways to increase performance, scalability, and automation, then come join our team.

Specifically You Will:

  • Support a large-scale distributed infrastructure for superior uptime and reliability.
  • Lead technical implementation and delivery on infrastructure projects.
  • Work closely with Engineering teams on high performance compute requirements.
  • Qualify new hardware to ensure compatibility with existing tools, processes, and applications
  • 24/7 emergency response, participate in on-call rotation
  • Find and test new infrastructure and application technologies to help improve the platform scalability and operations.

Our Engineering Culture:

  • We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.  
  • We love technology — and following the latest technologies and sharing what we learn.
  • We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.
  • We develop strong relationships with team members around the globe.

Minimum Qualifications:

  • BS in Computer Science (or related technical discipline) or equivalent experience.
  • 2+ years experience managing at least one infrastructure component (operating systems, compute, storage, networking, distributed systems, big data, cloud, containers, etc.)
  • Demonstrable ability to code or script automation in at least one language (Java, Go, python, ruby, Perl, bash, etc.) on Linux-based platforms.
  • Excellent verbal and written communications skills.

Preferred Qualifications:

  • 5+ years of solid Linux (CentOS/Ubuntu) engineering and administration experience, including kernel configurations.
  • 5 + years experience managing large cluster of servers (1000+)
  • Experience with Linux containers, kernel tuning and related technologies.
  • Netapp and Pure Storage a plus.
  • Familiarity with relational databases, Postgresql would be a plus.
  • Experience with Mesos, Aurora, Zookeeper, CEPH a plus.
  • Experience benchmarking with common tools such as sysbench, bonnie++, ssdbench, iozone, SPEC.
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.