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Sr. Product Marketing Manager, Medallia Experience Cloud Platform

  • Location: San Mateo, CA, USA
  • Team: Marketing
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
ROLE
The role in one word: Differentiate. How do we win more deals?  How do we improve our competitive footing? How do we make our customers stickier? How do we solidify our position as the industry standard in Customer Experience Management (CEM)? Your job as a Product Marketer will be to seek, identify, and position Medallia’s differentiators every day. Reporting to the Director of Platform Product Marketing, you will oversee and execute a range of product marketing functions related to Medallia’s enterprise platform capabilities, collaborating with our product management team, sales, services and client support departments. 

RESPONSIBILITIES

  • Define compelling positioning and content that establishes the Medallia Experience Cloud as the leading enterprise-grade platform for Customer Experience Management.
  • Lead cross-functional coordination for product/offering launches, including capabilities for partners and customer development teams to integrate with and build customer experience programs on the Medallia platform.
  • Drive Medallia’s marketing efforts for influencing CIOs and IT executives within our customers and across the overall market.
  • Enable Medallia’s Sales and Services teams, along with strategic partners, to be able to confidently communicate Medallia’s value proposition and competitive differentiation.
  • Help create Medallia’s next big products by keeping an eye on market trends, evaluating customer needs, and collaborating with product management.
  • Monitor competitive landscapes, market trends/threats, and win/loss details to keep Medallia’s place as the leader in Operational CEM.  
  • Develop marketing assets, speak at industry events and on web seminars, and support other marketing initiatives.

REQUIRED QUALIFICATIONS

  • A minimum of 5 years experience successfully managing product marketing programs in an enterprise B2B software environment.
  • Proven sales and/or partner enablement experience.
  • Strong written and oral communication skills, interpersonal and teamwork skills, and organizational skills. 
  • Ability to present compelling narratives in public settings and to internal audiences. 
  • Demonstrated initiative and follow-through managing concurrent projects.
  • Must be comfortable in a fast-paced, sometimes unpredictable startup culture. 
  • Bachelors degree

PREFERRED QUALIFICATIONS

  • Previous CX / OCEM experience.
  • Technical degree or MBA is a plus. 
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.