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Sr. Manager, Partner Product Lead

  • Location: San Mateo, CA, USA
  • Team: Field Operations
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
As the Partner Product Lead, you are responsible for the overall success of new product roll-outs to partners as well as the joint solution development with partners. You will liaise with cross-functional teams such as Product, Enablement, Education, and Alliances, to successfully communicate and enable partners on new product releases.  In addition, you will centrally manage all joint solution development efforts with partners, while effectively managing both internal and external stakeholders to achieve desired outcomes.

KEY RESPONSIBILITIES

  • Establish a consistent and scalable product roll-out strategy for partners
  • Be the representative for Partner Product internally and externally: contribute to Product Steering Committees with Product, Sales, Marketing and other internal groups while acting as liaison to partners externally
  • Create product roll-out plans for Medallia’s Partners, inclusive of  commercial impact, training and enablement, and adoption strategy
  • Collaborate with Alliances and Ecosystem Enablement to ensure proper communication, training and knowledge management is provided to partners
  • Centrally manage the successful execution of joint solution developments with partners
  • Project manage the overall joint solution efforts with partner and Medallia teams by creating and managing to the project plan, engaging stakeholders, and ensuring delivery of key outputs
  • Contribute to the design and development of joint solutions as a product and/or business subject matter expert
  • Work closely with Marketing, Ecosystem Enablement, and Alliances to develop joint solution go-to-market plans and marketing campaigns

REQUIRED QUALIFICATIONS

  • Minimum 5 years of working experience in SaaS or a technology company
  • Minimum 2 years of product management, program management or equivalent experience
  • Must have experience launching or building a product or service
  • Strong action orientation, with a track record of executing projects and/or strategic initiatives
  • Strong written and oral communication skills, comfortable with both technical and non-technical speak

PREFERRED QUALIFICATIONS

  • Entrepreneurial experience, have been part of seed or pre-seed startup or have led functions and initiatives with early stage companies
  • Enjoy building, creating something new and taking lead in the face of ambiguity
  • Expertise and/or client-facing experience with a major vertical/industry, e.g. financial services, retail, etc.
  • Experiences working with partners or Alliances in the SaaS space
  • Experience with other market-leading SaaS solutions, i.e. Salesforce, Adobe, Marketo, Tableau, etc.
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.