Solutions Consultant, Manager – West
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv.
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.
Come find out why.
In this role, you will support the Sales Team with:
Customer Discovery – Build relationships with customers to identify gaps and limitations with their current process/solutions
Customer Success Stories – Bring the Medallia solution to life with authentic customer examples during demos
Product Demonstrations – Address business concerns and highlight their Medallia-enabled solutions using demos
Competitive Analysis – Differentiate Medallia from the other Solutions in the marketplace
Solution Design – Design a comprehensive CEM Solution for the customer based on their requirements and corporate goals
RFP’s – Respond to RFP with Medallia Best Practices
SKILLS and EXPERTISE IN:
Cross-Channel Customer Experience, Voice of the Customer, Customer Satisfaction, Enterprise Feedback Management, Customer Insight, Survey Methodology and Best Practices, Quantitative Analysis, Net Promoter Score, Sales Process, Written Communication and Presenting to Executives
Significant experience in a Customer Facing role, ability to articulate and present solutions to customers
CEM Experience and/or Market Research Experience
Experience contributing to proposals and RFP’s
Ability to travel 30%+
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.