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Solution Principal – Financial Services

  • Location: Remote, California
  • Team: Vertical Market Solutions
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
As a Solution Principal, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You are a critical member of the customer organization; a trusted advisor for our prospects and customers, and a leader, teacher, and mentor within Medallia on customer experience and industry best practices.

Responsibilities

  • Solution Principals strategically partner with the Sales, Customer and Product teams to: 
  • Build relationships with senior leaders in target strategic accounts, both prospects and customers
  • Meet with senior business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition
  • Shape our clients’ and prospects’ Customer Experience vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the senior CX and/or financial services domain expert during sales cycles
  • Present Medallia thought leadership during strategic sales cycles–you are a critical voice of expertise and guidance to help prospects understand how to use Medallia to achieve their business goals
  • Understand Medallia product capabilities and be able to convincingly articulate Medallia’s unique differentiators, particularly as they help solve the business problems faced by each client/prospect
  • Support the sales organization in solution design for the largest, most complex enterprise companies
  • Continue to develop your financial services expertise and share it with the sales team, other Medallia teams, clients and prospects through informal and formal knowledge sharing
  • Actively participate in company-wide strategy and product vision for the vertical, representing the market point of view.
  • Mentor and grow future financial services and CX domain experts within the company
  • Partner with the sales team on sales strategy
  • Partner with sales leadership on account strategy, region development and team ramping
  • Partner with the Medallia, (or Partner), Implementation and Managed Services teams to provide best practice guidance, participate in strategic meetings and help with senior relationship management as needed
  • Be an active contributor to the community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc. 

Minimum Qualifications

  • Bachelor’s degree or equivalent
  • Ability to travel 50%+
  • 3+ years experience presenting to senior executives
  • Expertise in Customer Experience and/or Operational CEM
  • Financial Services Expertise
  • Executive selling

Preferred Qualifications

  • Masters degree
  • Customer Analytics
  • Voice of the Customer
  • Net Promoter Score
  • Change management and governance
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.