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Site Reliability Engineer, Production Services (Path Forward Returnship)

  • Location: San Mateo, CA, USA
  • Team: SaaS Operations
  • Role Type: Intern
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
The Path Forward Return to Work program at Medallia is a 16- week paid internship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.
At Medallia, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.
The SRE Team: Who We Are
Site Reliability Engineering (SRE) at Medallia brings together the infrastructure and applications that power a highly reliable, agile, and efficient global SaaS platform. We are building a next generation global data center operating system that spans on-premise and cloud-based infrastructure, leveraging some of the most exciting new open source technologies. We work closely with product and platform engineering to make the world’s best customer experiences even better.
Within SRE, Production Services delivers the services that meet Medallia’s customers’ needs every day. Success requires a desire to dig deep into of a wide range of technologies, and a relentless drive to make the customer experience better through investments in automation and infrastructure improvements. Business is booming, and the infrastructure that supports the Medallia platform needs to continuously scale to meet the demands of our explosive growth.


  • Deploy and update applications within our data center and cloud fabric (compute, storage, network, etc.).
  • Build monitoring automation and self-healing to prove and maintain a world-class end-user experience.
  • Debug and solve complex problems that may span the full service stack.
  • Proactively monitor and manage the availability of infrastructure and applications.
  • Optimize performance of components across the full service.
  • Be a part of an engineering team on-call rotation for escalations and provide technical support for engineering, professional services and sales.


  • 2+ years of demonstrated experience in one or more of: development, deployment, or ongoing administration of at-scale SaaS platforms.
  • 2+ years experience managing at least one infrastructure component (operating systems, compute, storage, networking, distributed systems, big data, cloud, containers, etc.).
  • Demonstrable ability to code or script automation in at least one language (Java, Go, python, ruby, Perl, bash, etc.) on Linux-based platforms.
  • Bachelor’s degree in Computer Science or 4 years equivalent relevant work experience.


  • 2+ years general SaaS operational experience, providing the ability to explain and investigate issues related to the range of components used to create modern online services. Relevant components include but are not limited to operating systems, compute, storage, networking, distributed systems, big data, cloud, and virtualization/container technology.
  • 2+ years experience building, configuring, and maintaining operational monitoring and reporting tools.
  • Solid understanding of production infrastructure and application performance metrics, including resource management and capacity planning.
  • Familiarity with administration of relational databases, particularly PostgreSQL.
  • Proven ability to work independently and as a team player, with strong problem solving and communication skills.

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.