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Senior Director Product Marketing, Solutions

  • Location: San Mateo, CA, USA
  • Team: Marketing
  • Role Type: Full-time -- People Manager Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
The role in one word: Differentiate. How do we win more deals?  How do we improve our competitive footing? How do we make our customers stickier? How do we get better margins? How do we solidify the standard in Customer Experience software?  All of these questions are answered by an organization’s ability to correctly identify and build upon valuable differentiation. Your job as a Product Marketer will be to seek, identify, and deliver Medallia’s differentiators every day.
Reporting to the Head of Product Marketing, you will oversee and execute a range of product marketing functions related to vertically-focused customer experience solutions, collaborating with our product management team, sales, services and client support departments. 

RESPONSIBILITIES

  • Own Medallia’s go-to-market strategy for our industry and line of business solutions and influence how we prioritize and win target markets, product categories, and buyer segments.
  • Develop positioning, messaging and content that articulates Medallia’s value proposition to target buyers and markets and our differentiation in the marketplace.
  • Oversee the solution team’s launch activities and go-to-market strategies for bringing Medallia’s product enhancements to market. 
  • Partner with the Sales and Product teams to understand product/feature roadmap, enable the sales team, and create assets to support the sales process.
  • Help evolve Medallia’s industry and line of business solutions by keeping an eye on market trends, evaluating customer needs, and prioritizing activities with product management.
  • Inspire, lead and coach team of product marketers.
  • Monitor competitive landscapes, market trends/threats, and win/loss details to keep Medallia’s place as the leader in Operational CEM.  
  • Conceptualize and communicate findings with stakeholders across Medallia.
  • Be a thought leader in internal/external presentations and prospect engagements.
  • Spread awareness for Medallia’s brand. Develop marketing assets, speak at industry events and on web seminars, and support other marketing initiatives

QUALIFICATIONS

  • 12+ years experience successfully managing B2B product marketing programs, with expertise in vertical product marketing for one or more major industries, e.g. financial services.
  • Experience managing a team of high-performing product marketers.
  • Demonstrated initiative and follow through in a fast-paced, fluid environment with standout marketing impact.
  • Strong sales and customer orientation. 
  • Strong written and oral communication skills, interpersonal and teamwork skills, and organizational skills. 
  • Ability to present compelling narratives in public settings and to internal audiences.
  • Demonstrated initiative and follow-through managing concurrent projects.
  • Must be comfortable in a fast-paced, sometimes unpredictable startup culture. 
  • Bachelors degree — MBA is a plus. 
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.