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Senior Analyst – Professional Services – London

  • Location: London, United Kingdom
  • Team: Pre-Sales
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
We are looking for someone to join the Professional Services Sales team. This role offers exposure to all parts of the sales process within Medallia, while developing client skills such as negotiation and presentation, amongst our install base across all verticals.
You will: Support the Account Management team on renewals, collaborate with Sales/Account Management and Professional Services (PS) organization on upsell/cross-sell activities, develop and negotiate contracts for the PS org independently, and collaborate with clients on the Medallia Journey.
The ideal candidate is an experienced Senior Analyst who enjoys collaborating with clients and is interested in learning about the commercial side of the business.  This experience is a fantastic career opportunity that will expose you to sales, sales processes, client management and how to negotiate deals at Medallia!
Professional Services Sales Team Responsibilities:
-Build and continuously develop strong customer relationships that are independent from the Sales Director or Account Manager on a program
-Take Ownership of the contract process and have desire to learn about how to embed successful terms within a customer contract for long-term success and partnership
-Support for the Professional Services side of the Customer Org when any program requires an expansion and commercial conversations may take place -Collaborate with the Sales Director/Account Manager and the PS Program -Take the lead on recommending and scoping the right solution to quickly implement change orders while staying close to large implementations to ensure overall customer success
Minimum Qualifications:
-1 year of previous Medallia experience and familiarity with Medallia’s technical setup
-Travel Requirement: Less than 25% depending on the region
-Location: London, UK
Preferred Qualifications:
-Willingness to lean into a customer, regardless of where they are on their Medallia Journey, and work as an additional trusted advisor to the client
-Self-starter and collaborative: You are expected to take ownership and collaborate with other teams across Medallia to get things done
-Comfort engaging with C-Suite level customers and internal resources to uncover the right path for success (e.g., successfully make the case for deal terms internally, advocate a deal on behalf of the client while understanding how to make Medallia successful)
-Comfortable working in a high impact and fast paced environment: Clients frequently require fast turnaround times on smaller projects and flawless execution on small deals gains trust for the larger ones
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.