Request a Demo
Feedback

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Back to all open positions

Sales Operations/Deal Desk Analyst (Contract)

  • Location: San Mateo, CA, USA
  • Team: Field Operations
  • Role Type: Contract
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Duties and Responsibilities

  • Attend and participate in all assigned region forecast meetings (weekly calls) supporting Sales Management in preparing quotes and Order Forms.
  • Ensure Quotes and Order Forms are approved within pricing and discount policies
  • Ensure opportunities are accurately entered and properly booked in the CRM tool
  • Interface with Deal Desk, Finance and Legal as needed (i.e revenue recognition)
  • Interface with Order Management to ensure accuracy of booked sales opportunities
  • Review Order Forms for accuracy and completeness including request/produce missing information (including review for completed Order, Purchase Orders, reseller agreements and more) as needed to ensure orders are ready for processing by finance team.

Minimum Qualifications

  • Hands on experience in Order Management/ Administration in a fast-growing software enterprise
  • Proficient in Microsoft Office Suite (including PPT, Word, and Excel)

Preferred Qualifications

  • Team Player with positive attitude ready to work in a fast-paced environment
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment
  • 2+ years of proven experience of Sales Operations in a software sales organization
  • Experience with SFDC CPQ tool
  • Strong listening, analytic and organizational skills
  • Ability to prioritize to meet business needs
  • Effective communicator, both written and verbal
  • Results Driven
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.