Sales Development Representative
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv.
Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.
The Role
- You will be responsible for engaging with executives at some of the best companies in the world. You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.
Responsibilities
- Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
- Build key relationships and collaborate with field sales representatives on their respective territory accounts to continuously generate new pipeline through account research, strategy, and outreach
- Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
- Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
- Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
- Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
- Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
- Generate, retain, and engage a high volume of new leads in a timely manner
- Manage and appropriately forecast your leads using SalesForce.com
- Qualify inbound leads coming through the sales line and “contact us” forms
Minimum Qualifications
- Bachelor’s Degree or equivalent work experience
- Strong written and oral communication
- Must be flexible to travel to regional training courses and events
Preferred Qualifications
- Native/Fluent in German, French, or Spanish
- 6+ months of experience in Enterprise B2B software/SaaS sales a strong plus
- Excited about learning CEM and discovering where customers are in their journey
- Interest in working at a fast-paced, high-growth, sometimes nebulous company
- Ability to engage with customers and prospects at every level of the organization – from the frontline to the C-Suite
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.