Request a Demo

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Back to all open positions

Sales Commissions Senior Analyst / Analyst

  • Location: San Mateo, CA, USA
  • Team: Accounting
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
Our Commissions team is looking for a Sales Commissions Analyst who has a deep understanding of the commissions process, a hunger to learn, and a passion for customer service. You’ll own the end-to-end commission process to ensure commissions are calculated accurately and paid in a timely manner. The ideal candidate has 3 to 4 years of commissions experience, has expertise with Xactly Incent, brings a balance of creative problem solving and an eye for process improvement.


  • Strong expertise with Xactly Incent that includes setting up crediting rules, commission rules, and compensation plans 
  • Maintaining the core data requirements in calculating sales commissions (i.e., sales hierarchy, target incentive, quota, leveraging data from Workday and Salesforce)
  • Able to work cross-functionally between field operations, sales finance, deal desk and accounting, managing multiple tasks with an attention to detail and timelines
  • Prepare monthly commission accruals, and reconcile and explain variances from actual payments
  • Superior customer service in researching and analyzing questions and/or discrepancies identified by the sales ecosystem
  • Route and archive all signed Sales Compensation Plan documents for auditing purposes via Xactly
  • Assist with special projects 


  • 2+ years Xactly Incent experience
  • 3+ years of experience in sales commissions
  • Bachelor’s degree or 2+ years equivalent relevant work experience


  • Xactly Incent Certification Level I & II
  • Sales commissions experience including a mix of Xactly consulting experience and direct Software as a Service (SaaS) industry experience at a high-growth company 
  • Basic accounting knowledge with understanding of commission accruals
  • Excellent written, verbal and auditory communication skills
  • Manage the use of confidential information and follow procedures to collect, organize and maintain sensitive information
  • Knowledge of Xactly Analytics tools
  • Knowledge of Xactly eDocs module for compensation plan distribution
  • Salesforce and Workday experience
  • Proficient with Microsoft Excel and/or Google Sheets
  • Strong analytical, operational and problem solving skills
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.