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Inside Solutions Consultant

  • Location: London, United Kingdom
  • Team: Pre-Sales
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

The Role

  • We are a Silicon Valley-based company aiming to expand our pre-sales support for the Sales Ecosystem. As an Inside Solutions Consultant, you will be a frontline member of the team chartered with articulating and showcasing how Medallia’s solution solves customer business challenges and delivers positive business outcomes.
  • In this role, you will support the field sales team by:

Responsibilities

  • Answer functional questions related to the Medallia platform in Requests for Proposals (RFPs), supplementing the overall program designed by Solutions Consulting Managers
  • Build out and enhance the central RFP repository of both completed RFPs and responses to individual questions / industries
  • Create and maintain standard product overview presentations for industry verticals and horizontals
  • Prepare and deliver web based demonstrations of the Medallia Experience Cloud
  • Assist Solution Consulting Managers building out prospect specific demonstration content and configurations
  • Contribute in the development of business cases that monetize the potential value of the Medallia Experience Cloud
  • Have the chance to own your career path as we build and grow a new team

Minimum Qualifications

  • Bachelor’s Degree or equivalent work experience
  • Must be flexible to travel to regional training courses and events
  • 1-3 years professional experience or internships preferred in prospecting, business development, direct sales, IT consulting
  • Software as a Service technology background and/or knowledge of cloud based business applications
  • Strong verbal, written, and presentation skills
  • Innate curiosity to fully learn and explain the products and services offered the Medallia Experience Cloud
  • Self-motivated with the ability to multitask and prioritize multiple activities and deadlines
  • Excellent organization and time management skills
  • Minimum travel required

Preferred Qualifications

  • Degree in Information Systems, Business, Economics, Marketing Research, Finance
  • Native/Fluent in German, French, or Spanish
  • Excited about learning CEM and discovering where customers are in their journey
  • Interest in working at a fast-paced, high-growth, sometimes nebulous company
  • Ability to engage with customers and prospects at every level of the organization – from the frontline to the C-Suite

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.