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  • Location: San Mateo, CA, USA
  • Team: Enterprise Applications
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
The Role:
As a Workday HRIS Lead, you will drive the technology and business processes of our People and Culture team, providing tools and analysis to HR Operations, Total Rewards and other Business Operations at Medallia.  Medallia launched Workday in August 2015 with a solid foundation, and now we are in the process to expand and support our current implementation.  The ideal candidate for this role should have a strong background in Workday, excellent time-management and organizational habits, and the ability to clearly communicate and present information.


  • Reporting and analysis – you’ll build new reports and optimize existing ones in Workday, but you’ll also help developing tools for People and Culture, and IT Business Applications teams to power their work
  • Business partnering – work closely with People and Culture leaders, other Medallia teams, and external vendors to define our business processes and understand their requirements, then use Workday to optimize their workflow
  • Project management – as you identify Medallia teams requirements and put plans in place, you will own projects from start to finish, ensuring all teams involved are delivering high-quality results quickly and on time
  • Special projects/ad hoc analyses – new initiatives, products, risks, and opportunities are constantly arising. You will help evaluate and drive these important initiatives

About You:

  • You look for creative ways to solve the root problem rather than treating the symptoms and react as they surface
  • You are comfortable with adapting quickly to new information and priorities
  • You have a strong appetite for troubleshooting problems that have never been seen before, and you’re proactive about learning Workday at a deep level
  • You’re self-driven. We look for people we can trust with a lot of autonomy to get things done

Minimum Qualifications:

  • 4+ years in a HRIS, Workday Consultancy or Human Resources Operations environment, at either a tech start-up or a large, well-established company
  • 2+ years exceptional Workday skills on Report Writer, Business Process configuration, and Security

Preferred Qualifications:

  • HCM work is second-nature to you, and you’re looking to apply your skills in more complex projects, including projects within Advanced Compensation and Performance Reviews
  • Demonstrated and strong business acumen
  • Positive team player, organized and problem solver. You have the ability to manage multiple requests yet stay focused on delivering top priorities
  • Excellent written and verbal communication, and relationship building skills – numbers are important, but a business is built with people
  • Your experience shows creative ways in which you solved integration or automation requirements
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.