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Director, Revenue Operations

  • Location: San Mateo, CA, USA
  • Team: Accounting
  • Role Type: Full-time -- People Manager Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
Responsibilities include managing all aspects of order management, customer billing and the credit and collections function.  This position reports directly to the Chief Accounting Officer.


  • Manage a team of order management specialists
  • Manage the company’s order management process to ensure that all orders are booked timely and accurately
  • Manage the customer billing process, including timely and accurate preparation and delivery of customer invoices
  • Manage the establishment and periodic review of customer credit limits
  • Manage the global process for collection of accounts receivable
  • Responsible for forecasting quarterly billings and cash collections, and reporting on actual results compared to forecast
  • Owner of the business process for the bookings to cash receipt for SOX compliance, including documentation of the process, identification of key controls, and responsible for maintaining compliance with the control environment
  • Responsible for Sales and VAT tax reporting
  • Responsible for the month-end close process and reporting for order entry, billing and accounts receivable
  • Work cross functionally with sales operations on the order process
  • Manage a team of nine people
  • Lead significant systems and process changes in the order management process, including integrating booked opportunities in Salesforce to contract booking in NetSuite


  • 8 + years of combined order management, billing and credit and collection experience
  • 3+ years of demonstrated experience with 3 of the following: ERP systems, order entry systems, business processes, data workflows and root cause analysis
  • Bachelor’s Degree


  • Publicly traded company experience
  • 10 + years of combined order management, billing and credit and collection experience
  • Excellent understanding of ERP systems, order entry systems, business processes, data workflows and root cause analysis
  • Managed a team of ten or more staff
  • Advanced level experience with Salesforce, NetSuite and Microsoft Office suite (Excel and Word)
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.