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Customer Marketing Specialist (Contract)

  • Location: San Mateo, CA, USA
  • Team: Marketing
  • Role Type: Contract
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
Medallia is fortunate to have impactful partnerships with some of the greatest and most recognizable brands in the world.  In Customer Marketing, we work to activate this incredible community to tell their stories and act as advocates, as well as set up the processes to create and share customer content.

Your Responsibilities

  • Implementing and managing a customer reference program
  • Manage a content management program
  • Build and create content for customer stories and references

Minimum Qualifications

  • 2+ years professional writing experience

Preferred Qualifications

  • Interest and aptitude for writing
  • Strong verbal and written communication skills
  • Inquisitive with an ability to ask pointed and direct questions
  • Passion for creative storytelling and an ability to translate that into marketing collateral

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.