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Account Manager – Australia

  • Location: Melbourne, Australia
  • Team: Account Management
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Role Objective

  • A Customer Account Manager will own long-term relationship planning for accounts and partners as well as supporting sales team in reaching new client acquisition targets. He/she will ensure our customers are successful with Medallia, whilst growing the breadth and depth of the relationships. Key goals include installing new processes and a customer journey playbook with key milestones at 90 days, six months and one year, focusing on NPS, Renewals and Account Expansion.  Account Manager will oversee the successful engagements with our EMEA partners ensuring we are providing the right level of training, support and access to industry best practices to be productive long-term partners.

Responsibilities

  • Own renewals, expansions and overall growth within a healthy book of business
  • Developing and managing relationships within your customer segment
  • Day-to-day primary relationship for customer contacts
  • Going “high & wide” within our accounts, maintaining and building champions
  • Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support
  • Forecast sales activity and revenue achievement in salesforce.com, while creating satisfied and reference-able customers
  • Responsible for cNPS

Basic Qualifications

  • 2+ years of quota carrying software or technology sales and account management experience 
  • 3-5 years of experience in Enterprise software/SaaS sales
  • Demonstrated top performer (consistently exceeds expectations and elevates entire team’s performance)
  • Bachelor’s degree
  • Training in “solution” or “customer-centric” selling or equivalent
  • Evidence of ability to work on a diverse, high performing team
  • History of continuously innovating on and improving sales processes and techniques
  • Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
  • Evidence of fit with our “high performance, no jerks” culture
  • Team player
  • Passionate about winning

Preferred Qualifications

  • Technical background, such as BS in a technical major
  • Sales experience at enterprise software / SaaS companies known for exceptional sales training (examples: Oracle, PTC, Siebel)
  • Experience at companies that grew from $100MM to $1B
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.