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Account Manager -Austin

  • Location: Austin, TX, USA
  • Team: Account Management
  • Role Type: Full-time -- Individual Contributor Role
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 
Lead a movement. Build a community. Never Settle.
Medallia is the global leader in Customer Experience Management. Our goal is to create a customer-centric world where companies see you as a person, and not just their next sale. We do this by creating a bridge between companies and their clients, giving them access to your eyes, ears, and hearts, so they can design and deliver exceptional experiences, every single day.
Own renewals, expansions and overall growth within a healthy book of business
Developing and managing relationships within your customer segment
Day-to-day primary relationship for customer contacts
Going “high & wide” within our accounts, maintaining and building champions
Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support
Forecast sales activity and revenue achievement in, while creating satisfied and reference-able customers
Responsible for cNPS
Minimum Requirements:
Minimum 3 years of experience with Enterprise software/SaaS sales expansions and renewals
Associates degree or higher (in any field)
 Nice to haves:
Demonstrated top performer (consistently exceeds expectations and elevates entire team’s performance)
Training in “solution” or “customer-centric” selling or equivalent
Evidence of ability to work on a diverse, high performing team
Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
Experience at companies that grew from $100MM to $1B
Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.